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ANOTHER THING - after you get this resolved, CHANGE YOUR PIN immediately!!! And change it regularly!!! These scammers are getting more sophisticated. My sister had her benefits stolen TWICE in 6 months. The second time she got NOTHING back because they said she should have been more careful after the first time. THE SYSTEM IS RIGGED AGAINST US!!!
Just following up - were you able to get through to anyone yet? If you're still struggling, call the County CalFresh office and tell them this is an "immediate need" situation. Use those exact words. By regulation, they have to address immediate need cases within 3 days. Also, did you check with 211? They can refer you to emergency food resources in your area while you're waiting for the benefits replacement.
I finally got through yesterday! Used the term "immediate need" like you suggested and they transferred me to a supervisor. They took my police report info and I completed the CF 303 form. They said I should have emergency replacement benefits within 3-5 business days. We're using the food bank until then. Thank you so much for your help!
why doesn't anyone talk about how the county workers NEVER answer their phones???? the whole system is broken!!!
County offices are definitely understaffed, especially since 2025 budget cuts. The average caseworker has 300+ cases to manage. Try calling right when they open (usually 8:00 AM) or during lunch (12:30-1:30 PM) when many people aren't calling. Also, Wednesdays tend to be less busy than Mondays or the beginning of the month.
UPDATE: I went to the county office in person today instead of calling. Had to wait almost 3 hours but finally spoke with someone. They said my CalWORKs payment had already been processed to my old bank account yesterday but will bounce back. They've noted my file to issue a paper check once that happens, AND I completed a form to get future payments on my EBT card instead of direct deposit. They said the paper check should come in about 10 days. Thanks everyone for your help!
did u try the online chat through benefitscal.com? sometimes u can get help faster that way than on the phone
I wanted to check back - were you able to get this resolved? If you mentioned expedited service and the 30-day processing requirement, you should have received a much quicker appointment. If not, please consider contacting your local legal aid office as well, as this is a clear violation of CalFresh regulations.
Yes! I used that Claimyr service someone mentioned and finally got through to a supervisor. When I specifically asked about expedited service and mentioned the 30-day requirement, their tone completely changed. They scheduled me for an interview tomorrow morning and said they'd process it as expedited. The supervisor claimed there was a "system error" that caused my application to be misfiled. I'm so relieved and grateful for everyone's help here!
maybe try calling ur local assemblymembers office? my friend did that when her medi-cal got messed up and they fixed it in like 2 days after she was struggling for months
This is excellent advice. County welfare departments often respond quickly to legislative inquiries. Your state assemblymember or senator's office can submit a formal inquiry that typically gets routed to a specialized team that handles legislative cases. In my experience working with clients, these teams resolve issues much faster than the standard channels.
UPDATE: I finally got through to someone helpful! After trying again this morning (another 45min wait), I spoke with a worker named Melissa who actually took the time to look into my case properly. Turns out there WAS an approved supplemental payment from October, but it was coded incorrectly in their system as an "EA" (emergency allotment) when those no longer exist. It was actually an underpayment adjustment because they had calculated my rent wrong during my August recertification. She's processing it now and said I should see the $235 on my EBT card within 3-5 business days. She also gave me her direct extension to call if it doesn't show up. Thanks everyone for your advice and support through this frustrating process!
Great news! This is exactly why persistence pays off with CalFresh issues. Many workers don't fully understand the difference between various supplemental payments and use outdated terminology, causing confusion. I'm glad you finally got someone knowledgeable who could properly identify the issue.
Sean O'Connor
This system is DESIGNED to fail us. They make everything so complicated that people give up. I had benefits stolen TWICE last year and the second time they accused ME of fraud for a while! Meanwhile my kids were hungry and we almost got evicted too. The whole "wait patiently" thing is BS when rent is due and kids need to eat. The county workers sit comfortably in their offices while we struggle. I'm so angry for you.
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ShadowHunter
•Exactly. And the most frustrating part is that different workers tell you different things! One says "file this form" then the next says "that's the wrong form." It's like they make it confusing on purpose.
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Chloe Taylor
Following up on my earlier comment - I want to add a critical detail about eviction prevention. When you go to request the Homeless Assistance payment, make sure to specifically ask for the "Permanent Housing Assistance" option, not just temporary. This can provide: - Up to two months of back rent ($3,000 maximum) - Security deposit coverage for new housing if needed - Utility deposit assistance You need to bring: - Your eviction notice - Rental agreement - Proof of the CalWORKs theft report - Statement from landlord of exact amount owed One final tip: If the county office is slow-walking your theft claim, immediately ask to speak with a supervisor and use the phrase "expedited fair hearing request" - this triggers a faster review process under California Department of Social Services regulations.
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Ravi Sharma
•This is gold!! Thank you so much. No one at the county office mentioned ANY of these options to me. I'm going first thing tomorrow with all these documents. I really appreciate everyone's help - I was feeling so alone in this fight.
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