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Update us on what happens! I've seen these database errors get resolved but it takes persistence. One tip from my experience - when you go to your hearing (if it gets that far), bring a complete written timeline of events including all your attempts to contact them. Makes a huge difference to the hearing officer when they see you've been diligently trying to resolve it.
I'm keeping a detailed log now of every call, the times, who I spoke with if I get through. I tried that Claimyr service another commenter suggested and finally got through to someone! They've put a 'urgent research request' on my case and are supposed to call me back in 48 hours. The worker admitted their system has been having problems with employment verification lately!
Sounds exactly like what happened to my neighbor! It was so stressful for her family. The county had mixed up her records with someone who had a similar name. It took weeks of phone calls and paperwork to sort out. In the meantime, she applied for emergency food assistance through local food banks which helped a bit. Don't give up!
Thanks for the support. Just curious - did your neighbor end up getting retroactive benefits for the time she was wrongly cut off? I'm trying to figure out how to budget for potentially months without our CalFresh benefits.
Yes, they did give her all the back benefits once it was resolved! They loaded it all at once on her EBT card. It was a huge relief for her family. Just make sure you keep detailed records of everything.
did u check if maybe the card came but looked like junk mail?? my nephews p-ebt came in a really plain white envelope that looked like spam... almost threw it away!! no markings saying it was important or anything
I actually saved all our mail for a couple months because I was worried about exactly that! Went through everything multiple times and definitely no card for him. His siblings' cards came in white envelopes but they at least had the state return address. I've been super careful about our mail since then.
Quick update on P-EBT 3 timeline: If you're still missing a card at this point in 2025, it's definitely not coming without intervention. The final batch of initial P-EBT 3 cards was mailed in November 2024. At this stage, you'll need to specifically request a replacement through the hotline or email. When contacting them, ask them to verify if a card was ever issued for your child - sometimes there are system errors where eligible children are missed in the initial distribution. Based on your situation with siblings receiving benefits, your 9-year-old was likely eligible but either the card was sent to an old address or there was a system error in the issuance.
Thank you for confirming this! I sent that email yesterday with all his info and mentioned our change of address situation. If I don't hear back by next Friday, I'll try the Claimyr service to get through on the phone. It's good to know all initial cards should have been sent by now, so I can stop checking the mail every day hoping it might still come!
I don't mean to confuse things, but are you sure it's a PEBT card and not regular CalFresh EBT? I only ask because sometimes people mix them up and the replacement processes are slightly different. PEBT is specifically for school-age children's food benefits, while regular CalFresh EBT is for general household food assistance. Just want to make sure you're calling the right department!
Yes, it's definitely PEBT (Pandemic EBT) for my school-age kids. We have that in addition to our regular CalFresh benefits. The PEBT is the blue card with my kids' names on it for their school meals program.
Got it! Just checking because the wait times and processes are different. Definitely follow the advice from the benefits worker above - asking for a supervisor and getting a confirmation number is key!
UPDATE: I called using that Claimyr service someone recommended, and it worked! Got through to a supervisor who confirmed my replacement was stuck in "pending" status because of a glitch in their system. They fixed it and expedited a new card that should arrive within 3-5 business days. They also gave me a confirmation number this time. Thanks everyone for your help!
so glad u got it fixed!!! save that confirmation # like its gold lol. they always try to act like they never talked to u before if u dont have it
The system glitches are so common now with the new platform they switched to. Good thinking on getting the supervisor directly - regular representatives often can't see the backend status codes. Hope your card arrives quickly!
I work with a benefits advocacy group, and unfortunately, EBT theft is increasing throughout California. Here are the current official recommendations: 1. Change your PIN immediately after benefits deposit (usually 1st-10th of month depending on your case number) 2. Check your EBT account activity at least weekly 3. Report unauthorized transactions within 10 days 4. Request an "expedited determination" if you have children or seniors in the household 5. File a police report and get a case number 6. Avoid using EBT cards at ATMs or card readers that appear damaged or have loose parts The state is currently working on implementing better security features, but until then, regular PIN changes are your best protection.
This is really helpful info, thank you! I didn't know about requesting an "expedited determination" - no one at the county mentioned that option. Do you know if benefit replacements are guaranteed if theft is proven?
Yes, if theft is proven, replacement benefits should be issued. However, there's a limit of two theft replacements per year under current regulations. Make sure to emphasize if you have children in the household, as this often prioritizes your case. The county must make a determination within 10 days of receiving all required documentation for expedited cases.
Just wanted to say im sorry ur dealing with this its super stressful. our family had to go to food banks twice while waiting for our case to be resolved last year. if ur in a bad spot call 211 they can tell u where emergency food assistance is near u
Dallas Villalobos
does ne1 know if u can get emergency food stamps while waiting for stolen benefits to be returned? like can they give u emergency funds till the investigation is done??
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Reina Salazar
•Yes, you can apply for expedited CalFresh benefits if you have less than $150 in monthly income and less than $100 in resources. It's separate from your theft claim. You should receive the expedited benefits within 3 days if you qualify. However, this would be a new, separate benefit issuance - you'd still need to continue following up on your theft claim.
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Melina Haruko
Update: I FINALLY got through to someone today! Used the emergency benefits option like someone suggested, still waited 35 minutes but actually spoke to a person. She apologized for the delay and said there's been hundreds of theft claims this month alone. Mine was approved but stuck in the system. She manually pushed it through and said I should see the replacement benefits on my card within 24-48 hours! Will update again when/if they actually show up. Thanks for all the help everyone!
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Saanvi Krishnaswami
•That's great news! Hope it comes through as promised this time.
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Mason Lopez
•Let us know if it actually shows up! I've heard that promise before... 🙄
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