why doesn't anyone talk about how the county workers NEVER answer their phones???? the whole system is broken!!!

UPDATE: I went to the county office in person today instead of calling. Had to wait almost 3 hours but finally spoke with someone. They said my CalWORKs payment had already been processed to my old bank account yesterday but will bounce back. They've noted my file to issue a paper check once that happens, AND I completed a form to get future payments on my EBT card instead of direct deposit. They said the paper check should come in about 10 days. Thanks everyone for your help!

My neighbor swears someone at the grocery store stole her benefits but turns out her teenage son was using her card without telling her lol. Make sure it's actually theft before reporting it!

To answer your follow-up question about replacement benefits, here's what I've seen working with clients who've experienced theft: - The new process (as of January 2025) is significantly better than before - Most legitimate claims are being processed in 3-4 weeks now (compared to 3-6 months previously) - You'll need to submit form CF 303 (EBT Benefit Theft Report) - Include the police report number and any evidence (skimmer photos, unusual transaction locations) - Be very specific about when you last used the card and when you discovered the theft The process still requires persistence. Document every call, email, and interaction with your county worker during the claim process. Keep copies of everything you submit.

One more thing to check - make sure you look at your BenefitsCal account online if you have access. Sometimes there are electronic notices or requests for verification that don't get mailed. The system has been moving more toward digital communication.

UPDATE: I FINALLY got through to my caseworker! Turns out there was a glitch in their system during their monthly issuance batch processing. Several households in my county were affected. They're doing an emergency issuance tonight and I should have my benefits by tomorrow morning. Thank you everyone for your advice and support during this stressful situation!

I work with CalFresh recipients through a community organization, and there's definitely some confusion happening. The state legislature approved the CalFresh Plus supplemental program to start in April 2025, providing quarterly supplements based on household size. For a household with children, it will be approximately $150 extra every three months, but the first payment won't be until April. Some counties started sending informational notices about it in January, which might explain why your caseworker mentioned it. The notices weren't supposed to go out until March to avoid exactly this type of confusion.

It sounds like the caseworker was referring to the new CalFresh Plus program but got the start date wrong. As others have mentioned, it begins in April. If you need emergency food assistance in the meantime, consider contacting local food banks or calling 211 to find resources in your area. Many schools also have after-school snack programs that might help with your kids' immediate needs.

If you're having issues resolving this or any other CalFresh questions, I'd recommend using Claimyr to get through to an actual county eligibility worker. I was confused about what I could buy with my benefits and spent days trying to get through on the regular line without success. With Claimyr, I got through to a Fresno County worker in about 10 minutes who explained exactly what supplement products qualify. You can see how it works at https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8 or just go to claimyr.com. It saved me so much frustration!

Update: I went to the Aldi on Blackstone today and found two different protein powders. The Earth Grown plant protein had a Nutrition Facts label and worked with EBT! The other one (some fitness brand with a guy flexing on it) had a Supplement Facts label and didn't work. Thanks everyone for your help! For anyone wondering the same thing - check the label!