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I'm dealing with this exact same issue right now! My daughter should have gotten her P-EBT card weeks ago. I called the 877-328-9677 number three times and keep getting different information each time. The first person told me to wait 2-3 weeks, the second said there was a "system update" causing delays, and the third couldn't even find my daughter's case in their system. What's really frustrating is that other families at her school got their cards over a month ago. I'm wondering if there's a specific issue with certain batches or if some kids' records got stuck somewhere in the process. Has anyone had luck getting help through their county office instead of the state number? I'm in Orange County and thinking about trying that route next. At this point I'm willing to drive somewhere in person if it means actually getting answers instead of being told to "wait a little longer" every time I call.
I'm so sorry you're going through this too! It's incredibly frustrating when you get different answers every time you call. Based on what others have shared here, it definitely sounds like certain batches of records are getting stuck in manual review. I'm actually planning to call first thing tomorrow morning (right at 6am when they open) with all my kids' info ready, plus I'm going to ask specifically about address verification since someone mentioned that was their issue. Maybe try the county route too - it sounds like some people have had better luck that way than with the main state line. If you do end up going in person somewhere, please let us know how it goes! I'm getting desperate enough to try that myself if tomorrow's call doesn't work out. We shouldn't have to jump through this many hoops for benefits our kids are entitled to.
I'm going through the exact same nightmare right now! Called that 877-328-9677 number about 3 weeks ago and was told my son's P-EBT card would arrive "within 10 business days." Well, it's been 15 business days and still nothing. Meanwhile, kids in his class have had their cards for over a month! What's really getting to me is that when I called back yesterday, they couldn't even locate the notes from my previous call. It's like I never called at all! The rep yesterday said my case is "pending verification" but couldn't tell me what needs to be verified or how long that takes. I'm definitely going to try calling right at 6am tomorrow after reading everyone's advice here. Going to have his student ID, our current address, and his exact name spelling ready. If that doesn't work, I think I'll contact our Assembly Member's office like @dc08b98faee1 suggested. My family really needs these benefits and it shouldn't be this hard to get help that our kids are legally entitled to! Thanks everyone for sharing your experiences - at least I know I'm not alone in this mess.
I'm so sorry you're dealing with this too! The "pending verification" thing sounds exactly like what @618db9ad3f82 mentioned about records getting stuck in manual review. It's ridiculous that they can't even keep track of previous calls - no wonder so many of us are getting nowhere! I'm planning to try the 6am call strategy tomorrow too. Maybe we should all try calling at the same time and see if we can overwhelm them into actually helping us! 😅 But seriously, the Assembly Member contact idea sounds really promising if the direct route fails again. Hang in there - based on what others have shared, it sounds like once they actually find and fix the issue, the cards come pretty quickly and with all the back benefits included. Still doesn't make this whole process any less frustrating though!
Try calling super early in the morning when they first open. I've had better luck getting through around 8:05am rather than later in the day. But yeah they should have made an actual announcement about ending the extra benefits instead of just quietly cutting them off! People plan their monthly budgets around this stuff!
Just joined this community and seeing this thread - I'm having the exact same issue! Been waiting for emergency allotment that never came. Really frustrating that the app still shows outdated info about benefits that ended almost 2 years ago. My family was counting on that extra money too. Going to try calling early morning like Paolo suggested and also check out that Claimyr service Natasha mentioned. Thanks everyone for sharing your experiences - at least now I know I'm not the only one dealing with this confusing situation!
Just as an update for everyone - the state CalFresh website now has a banner indicating there's a system delay affecting benefit issuance. They expect all benefits to be deposited by tomorrow morning. If you're in an emergency situation and need food assistance immediately, you can contact your county office and request expedited assistance. They may be able to help with emergency food resources while waiting for the system issue to be resolved.
Thank you so much for this update! I just checked the website and see the banner now. What a relief. We can make it through one more day with what we have at home. Really appreciate everyone's help and information!
I'm so glad I found this thread! I was panicking this morning when my benefits didn't show up either (my case number ends in 1 so I usually get them on the 1st). I've been dealing with CalFresh for about 2 years now and this is the first time I've experienced a system-wide delay like this. It's such a relief to know it's not just me and that there's an official acknowledgment of the issue. The stress of not knowing whether your benefits are coming when you're depending on them for your family is just overwhelming. Thank you to everyone who shared updates and resources - this community is really helpful during times like these!
I completely understand that overwhelming feeling! I'm new to this community but going through the exact same thing today. It's such a relief to find others experiencing this and to know it's a system issue rather than something wrong with our individual cases. This thread has been a lifesaver - I was starting to panic about how I'd feed my kids this week. Really grateful for communities like this where people actually help each other out instead of just complaining. Fingers crossed we all see our benefits tomorrow morning!
Update: I finally got through to someone at the county office! Turns out the extra $95 was a temporary adjustment because of our decreased income earlier this year. It was set to last for 6 months and August was the final month. They said they sent a notice in July but I never received it. They're sending me a copy of it now. Thanks everyone for your help figuring this out!
Glad you got an answer! For future reference, you can also create an account on BenefitsCal.org to see electronic copies of all your notices and track your benefit amounts. It's really helpful for keeping track of changes like this.
Thanks for sharing this update! It's really helpful to know what the resolution was. I've been wondering about some changes to my own benefits lately and this gives me a better idea of what questions to ask when I call. It's frustrating that notices sometimes don't make it through the mail - seems to happen more often than it should. At least now you know what happened and can plan your budget accordingly going forward.
Omar Zaki
Quick update for everyone: I just checked the BenefitsCal portal and there's actually a notice posted about the early issuance. It states: "Due to the Memorial Day holiday on Monday, May 27, 2025, CalFresh benefits normally issued from the 1st-3rd will be available beginning May 28th. Regular issuance schedule will resume in June." So this confirms what others have said - it's a planned early release due to the holiday.
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Freya Thomsen
•Thanks for checking! That's a relief. I should probably check the portal more often for these kinds of announcements.
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Diego Rojas
•They seriously couldn't text or email this info? Not everyone logs into BenefitsCal regularly, especially if you're not due for SAR7 or recertification. So frustrating.
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Liam Cortez
Same thing happened to me! I'm usually a 3rd of the month person and was so confused when I saw the deposit this morning. I immediately thought something was wrong with my case or they were going to deduct it from next month. Thanks everyone for explaining about the holiday - I had no idea Memorial Day could affect the deposit schedule. This is actually really helpful info to know for future holidays. Does anyone know if they do this for other holidays too like Labor Day or New Year's?
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AstroAdventurer
•Yes, they typically do this for most federal holidays when banks or government offices are closed! I've noticed it happens for Labor Day, Thanksgiving, Christmas, and New Year's. Usually if your deposit date falls on or right after a holiday, they'll move it up a few days. It's actually pretty consistent once you know to expect it, but like everyone else said, I wish they'd just send us a heads up so we don't panic thinking something went wrong with our case!
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