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One more thing that might help future users - if you're getting the "restricted" error but you know you're at an approved store like Walmart, try logging out of your Instacart account completely and logging back in before attempting checkout again. I had this weird glitch where my EBT card kept showing as restricted at Walmart even after I'd successfully used it there before. Customer service told me their system sometimes holds onto old error states and logging out/in forces it to refresh. Also, if you're using the mobile app, try switching to the desktop website version - sometimes the mobile apps have bugs that the web version doesn't. These technical workarounds shouldn't be necessary but unfortunately the online EBT systems are still pretty buggy!
This is such a helpful technical tip! The logging out/back in trick is something I never would have thought to try, but it makes sense that the system might cache old error states. I've definitely run into similar issues with other apps where a simple logout/login fixes weird glitches. Good point about trying the desktop website too - I've noticed mobile apps can be more buggy in general, especially for payment processing. It's frustrating that we need these kinds of workarounds for something as basic as buying groceries, but I really appreciate you sharing the specific troubleshooting steps. I'll definitely keep these in mind if I run into any weird errors in the future, even at stores that should definitely work!
This thread is incredibly helpful! I work at a local food bank and we get questions about online EBT shopping all the time. I'm definitely going to bookmark this conversation to share with clients who are struggling with the same issues. The breakdown of which stores actually accept EBT online vs in-store is something I wish was more clearly communicated by the retailers themselves. Also really appreciate the technical troubleshooting tips - the logout/login fix and switching between mobile app vs desktop site are things I never would have thought to suggest. It's so frustrating that people have to become tech support experts just to buy groceries online with their benefits! Thanks to everyone who shared their experiences - this is exactly the kind of real-world knowledge that makes a difference for families trying to navigate these systems.
Just wanted to add another perspective as someone who works at a grocery store and sees CalFresh customers every day! One thing that might help you decide is to think about your transportation situation too. Costco locations are often in more suburban areas and you might need a car to get there easily, plus you'd need a way to transport bulk items home. If you're relying on public transit or walking, smaller local stores might be much more practical for regular shopping trips. Also, I've noticed that many of our CalFresh customers do really well with our weekly sales - we rotate different staples on deep discount each week (like rice one week, pasta the next, etc.) and they stock up during those sales cycles. It's like getting bulk pricing without needing a membership or buying huge quantities all at once. Most grocery stores have apps now that show you the weekly ads in advance so you can plan around the best deals!
@James Johnson This is such an important point that I hadn t'really considered! I actually don t'have a car and rely on public transit and walking for most of my errands. You re'absolutely right that getting to Costco and then hauling bulk items home on the bus would be a real challenge. The weekly sales cycle approach you mentioned sounds much more manageable for my situation - I can easily walk to a few different grocery stores in my neighborhood and plan my shopping around their sales. I love the idea of downloading store apps to see the weekly ads in advance. That way I can stock up on staples when they re'on sale without having to buy enormous quantities or worry about transportation. Thanks for the insider perspective from someone who actually works in grocery retail - it s'really helpful to get that practical viewpoint!
As someone who's been on CalFresh for about a year, I wanted to share what's worked best for me as a single person! I actually tried the Costco route early on but quickly realized it wasn't the best fit. The membership fee ate into my tight budget, and I kept ending up with way more food than I could use before it spoiled - which felt awful when every dollar counts. What's been a game-changer for me is focusing on stores with great loss-leader sales (items sold below cost to get you in the door) - places like Kroger, Safeway, and even Target often have amazing deals on staples like pasta, canned goods, and frozen vegetables. I use the Flipp app to compare weekly ads across all the stores in my area and plan my shopping around the best deals. I've also found that many stores have "manager's special" sections for meat and produce that's close to its sell-by date - perfect for meal prep if you're cooking and freezing right away. My advice would be to spend your first month or two learning the sale cycles at 2-3 nearby stores rather than jumping into a warehouse membership. Once you know your eating patterns and have a feel for local pricing, you can always revisit the Costco question! Welcome to the CalFresh community - it gets easier as you learn the system!
I went through this exact situation about 6 months ago when I got custody of my nephew. The custody agreement is absolutely your most important document - that's what proves legal responsibility and residency. I uploaded that along with his birth certificate and a letter from his school through BenefitsCal. My benefits went from $192 to $378 per month, which was incredible! The process took about 11 days and my existing benefits continued without any interruption. Since your son was previously on his mom's case in another county, definitely mention that specific detail in your change report. The county workers are used to handling these cross-county situations and they'll coordinate the removal automatically once you provide that information. One thing that really helped me was calling my caseworker first to give them a heads up that I'd be submitting a household change. It seemed to flag it in their system and maybe helped with processing time. Also, take screenshots of everything you upload - just in case you need to reference confirmation numbers later. The relief of having adequate food benefits for both of you will be so worth getting this paperwork sorted out quickly!
This is such helpful information, thank you! The increase from $192 to $378 sounds amazing - that would really take the pressure off our food budget. I love the idea of calling my caseworker first to give them a heads up about the household change. That seems like such a smart way to potentially speed up the process. I'll definitely take screenshots of everything I upload too - better safe than sorry! It's really reassuring to hear that they handle the cross-county coordination automatically once you mention it. I was worried that might be a complicated part of the process, but it sounds like they're experienced with these situations. Thanks for sharing your experience with your nephew - knowing that others have successfully navigated this exact situation gives me so much confidence!
I just went through this same process when I got custody of my daughter earlier this year! The custody agreement you have is definitely the most important document - that alone proves legal responsibility and residence. I uploaded that plus her birth certificate and a letter from her doctor's office showing my address through BenefitsCal. My benefits increased from $203 to $389 within about 10 days, which was such a relief for our grocery budget. Your existing benefits won't be interrupted at all - they just recalculate based on your new household size. Since your son was on his mom's case in another county, definitely mention that in your change report. The workers handle that coordination between counties automatically once you give them those details. One tip that really helped me: call your caseworker first to let them know a household change is coming. It seemed to help with processing speed. Also keep copies/screenshots of everything you submit. The peace of mind of having adequate food benefits for both of you will be so worth it!
This is so encouraging to hear! An increase from $203 to $389 would be absolutely incredible for us right now. I'm really glad you mentioned that existing benefits won't be interrupted - that was honestly my biggest worry about starting this process. It's also reassuring to know that the county coordination happens automatically when you mention the previous case details. I'm definitely going to follow your advice about calling my caseworker first and keeping screenshots of everything. The 10-day processing time gives me hope that we won't have to struggle with our tight food budget much longer. Thanks so much for sharing your experience - hearing from someone who just went through this recently really helps me feel confident about moving forward!
Thank you all so much for the advice! We're going to try this plan: 1. She'll apply for WIC this week (already made appointment) 2. She'll apply for the Pregnant Woman Only CalWORKs program and specifically ask for that 3. Once she gets CalWORKs, apply for CalFresh as a separate household I'll let you know how it goes. Really grateful for all the detailed explanations about these confusing rules!
Just wanted to add that if she runs into any issues with the CalWORKs application, she can also contact her local legal aid organization. Many counties have advocates who specialize in helping people navigate benefit applications, especially for pregnant women. They know all the rules and can sometimes even attend appointments with you or make calls on your behalf. In my experience, having an advocate involved really speeds things up and makes sure workers apply the correct policies. Also, keep copies of everything - applications, denials, approvals - because these cases can get complicated and you might need to reference things later!
This is such valuable advice about legal aid! I didn't know they could actually attend appointments with you. Do you happen to know if there's a specific way to find these advocates? Like is there a directory or do you just call the county directly? My cousin is pretty shy and gets overwhelmed easily, so having someone who knows the system help her through this process would be amazing. She's already stressed enough with the pregnancy complications and losing her job.
Ella Harper
As someone who went through a similar experience when I had surgery last year, I just want to echo what others have said about not panicking. The system really is designed to handle these kinds of life disruptions. One thing I learned that might help others - if you're going to be in the hospital for an extended period, you can actually designate an authorized representative (like a family member or trusted friend) to handle your CalFresh paperwork on your behalf. They just need to fill out a form and provide ID. This could prevent missing deadlines in the first place. Also, many hospitals have patient advocates or social workers who are familiar with benefit programs and can help coordinate with county offices if needed. I'm so glad you got everything sorted out and that this thread turned into such a helpful resource for others who might face similar situations!
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Gianna Scott
•This is such great advice about authorized representatives! I wish I had known about that option before my hospitalization. It would have saved me so much worry about missing deadlines. For anyone reading this who might be facing upcoming medical procedures or has chronic conditions that could lead to extended hospital stays, setting up an authorized representative in advance seems like a really smart preventive measure. It's one less thing to worry about when you're trying to focus on getting better. Thank you for sharing that tip - I'm definitely going to look into setting that up now in case I ever need it in the future!
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Jamal Carter
I'm new to CalFresh and this thread has been incredibly educational! I had no idea about the 274-day rule or that hospitalization counts as "good cause" for missing deadlines. Reading through everyone's experiences and the practical tips like using Claimyr and setting up authorized representatives has really opened my eyes to how the system actually works. It's so reassuring to see a community where people share real solutions and support each other through these challenges. As someone who has chronic health issues, I'm definitely going to look into setting up an authorized representative proactively. Thank you all for creating such a helpful resource - I'm bookmarking this entire thread for future reference!
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