California CalFresh

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Can't unlock my EBT card - EdgeTrak keeps locking me out! CalFresh benefits inaccessible

I'm at my wit's end trying to unlock my EBT card! Got locked out after entering my PIN wrong 4 times (my kid was trying to buy snacks ๐Ÿคฆโ€โ™€๏ธ). Called the number on the back of the card SEVEN times this week, but the automated system keeps hanging up when I try to reset the PIN. Then I tried the EBT Edge website, but it says my information doesn't match their records??? My family has $875 in CalFresh benefits we desperately need to access for groceries. Called the county CalFresh office twice but got stuck in the phone queue for 2+ hours before having to hang up for work. Has anyone dealt with this EBT card lockout nightmare before? What finally worked to get it unlocked? I've tried everything the website suggests!

Update to my earlier comment: I just learned that CalFresh/EBT is doing a system update this weekend (April 19-21, 2025). If your card was locked before this, you might actually benefit from the update since they're resetting certain security parameters. Try accessing EBT Edge again on Monday morning - it might recognize your information correctly after the update.

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That's really helpful information - thank you! I'll definitely try again Monday if I can't get through before then. Is there somewhere I can sign up for alerts about these system updates in the future?

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You can sign up for CalFresh text alerts by texting "CALFRESH" to 877-847-3663. They don't always send system update notices, but they do send important program announcements and reminders.

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UPDATE: Finally got my card unlocked! For anyone with the same issue, I ended up using that Claimyr service someone mentioned here, and it actually worked! They got me through to a person at the county office in about 20 minutes (versus the 2+ hours I was waiting before). The worker was able to see that my account had a security lock that was different from just the PIN lock, which is why the automated system and website weren't working. She removed that security flag and then helped me reset my PIN. Card is working now! Thanks everyone for your help and suggestions!

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awesome!! marking this thread for if it happens to me again lol

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So happy you got it resolved! This thread is going to be super helpful for other people dealing with the same nightmare. I had no idea about that security lock vs PIN lock difference - that explains why the automated system was useless. Thanks for updating us with what actually worked!

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Will applying for CalFresh affect my immigration status or count as public charge?

I'm so nervous about this. My family is struggling with food costs and someone told me about CalFresh benefits, but I'm in the process of arranging my immigration papers. If I apply for this CalFresh card, will it be considered as a public charge? I don't want to do anything that might cause problems with my immigration status. Has anyone been in this situation before? I have two kids who are citizens but I'm still in the process. Really need help understanding if food benefits will affect my application negatively.

Thanks everyone for the helpful responses! I feel so much better about applying now. I'm going to submit my application this weekend and make sure to only include our necessary expenses. Really appreciate all the information and personal experiences shared here.

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Good luck with your application! Just wanted to add one more helpful tip - if you run into any issues during the application process or have questions about specific documents needed, most counties also have community-based organizations that can help with CalFresh applications for free. They're often more knowledgeable about immigration-related concerns than the regular county staff. You can usually find them by searching "[your county name] CalFresh application assistance" or calling 211. It's great to see you taking this step to help feed your family!

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How quickly does CalFresh replace stolen EBT benefits after filing theft report?

I just had $475 in CalFresh benefits stolen from my EBT card last weekend. Someone somehow used it at a store 30 miles from where I live! I reported it to my county worker yesterday and filed the official theft report, but the worker wasn't clear about when I'll get those benefits back. Has anyone gone through this EBT theft situation before? How long did it take to get your benefits replenished? My kids and I are struggling without this month's food money and I need to plan ahead. The worker mentioned something about a 10-day investigation but wasn't sure if that's business days or calendar days. Any experiences would help!

my friend had her benefits stolen twice last year and the second time they accused her of being in on it and denied her claim!! be careful and save any evidence that shows you weren't near where the fraudulent purchases happened

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That's really scary! I was at work during the transactions so hopefully I can prove that if needed. I'll ask my boss for a copy of my timesheet just in case.

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I'm so sorry this happened to you and your family! EBT theft is unfortunately becoming way too common. From what I've seen in my community, the timeline really does vary by county but most people get their benefits back within 10-14 business days once the paperwork is properly submitted. A few things that might help speed up the process: - Make sure you have your case number from the theft report - Keep records of all your communications with your worker - Consider reaching out to your local food bank for emergency assistance while you wait - Some counties have emergency food assistance programs specifically for EBT theft victims Also, once you get your benefits back, definitely look into the card freezing feature others mentioned - it's been a game changer for preventing future theft. Hang in there, and don't hesitate to follow up with your worker if you don't hear back within the timeframe they gave you.

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CalFresh approved for $25 then stuck in 'pending' status before getting denial letter - what's happening?

I'm so confused about what's happening with my CalFresh application. I applied back in January and had my interview with a county worker who told me I was approved for $25 monthly benefits (not much but better than nothing with these grocery prices). They made a deposit on January 15th, but when I check my BenefitsCal account, it's been showing 'pending' status for weeks now. Then yesterday I got a denial letter in the mail?! How can they approve me, deposit money, and then deny me? I've called the county office 5 times, left 3 voicemails for my worker and even tried contacting their supervisor but nobody calls back. Has anyone else dealt with this kind of confusion? I'm stressed because I was counting on those benefits, even if small.

Just wanted to follow up - did you get this resolved? I'm curious because my mom is applying for CalFresh soon and I want to know what issues to watch out for.

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UPDATE: I used the Claimyr service that someone recommended and FINALLY got through to a real person yesterday! Turns out they had sent a verification request to my old address (even though I updated it on my application). The worker reopened my case on the spot when I provided the missing info, and said I should see benefits in about 10 days. For your mom, make sure she double-checks all her contact info during the application and follows up if she doesn't hear anything within 30 days. These systems are so glitchy!

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So glad you got it resolved! This is exactly why I always recommend people keep detailed records of their CalFresh applications. The system has so many glitches and communication issues. For anyone reading this thread - always save copies of everything you submit, keep track of who you spoke with and when, and don't be afraid to escalate if you're not getting responses. The county workers are often overloaded but there are good ones who will help if you can reach them. Thanks for sharing the update!

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This is such great advice! I'm new to this community but dealing with my own CalFresh application issues right now. It's really reassuring to see how supportive everyone is here and how @Amara Chukwu was able to get her situation resolved. The tip about keeping detailed records is so important - I wish I had known that when I started my application. I m'definitely going to start documenting everything from now on. Thank you all for sharing your experiences, it makes navigating this confusing system feel less overwhelming!

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Welcome to the community @Liam Fitzgerald! You're absolutely right about how supportive everyone is here - it really makes a difference when you're dealing with these bureaucratic nightmares. Since you mentioned you're having your own CalFresh issues, I'd recommend checking out some of the solutions mentioned earlier in this thread, especially the Claimyr service if you're having trouble getting through to your county office. Also, don't hesitate to start your own post about your specific situation - this community is really good at troubleshooting different scenarios. Good luck with your application!

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Will we receive more P-EBT 4.0 benefits after initial $120 payment on CalFresh EBT card?

Just received my $120 P-EBT 4.0 payment on my EBT card yesterday. I'm confused because I thought P-EBT was supposed to be more than that for the whole summer? My daughter is 7 and qualifies for free school lunch. Will they be loading more P-EBT money later or was the $120 the total amount for P-EBT 4.0? I'm trying to budget for summer groceries and need to know if I should expect additional payments or if that's all we're getting. Has anyone else received their P-EBT and know if more is coming?

My daughters school sent out an email explaining the whole P-EBT 4.0 schedule! The $120 is definitely just the first payment, with 2-3 more scheduled through August. Total should be about $455 per kid for the summer. They said the weird payment amounts and schedule is because of how the federal money got released to the states. Check with your kids school - mine had all the info!

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Wow, your school is on top of things! Mine didn't send anything. I'll email our school secretary to see if they have any info about the schedule. Thanks for the tip!

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I'm new to the P-EBT program and this is super helpful! My 5-year-old just started kindergarten this year and qualified for free lunch. I haven't received anything yet on my EBT card - should I be worried? Do I need to apply somewhere or does it come automatically if my child gets free school meals? I'm not sure if I'm supposed to do something to get the P-EBT benefits or if they just show up. Any advice for a confused parent?

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