Cross River Bank UCC Termination Process Taking Forever - Need Help

Cross River can be slow with UCC terminations unfortunately. Are you sure the loan payoff was properly processed on their end? Sometimes there's a disconnect between the loan department and their UCC filing department.

You need to start putting pressure on them immediately. Under UCC Article 9, they have 20 days to file the termination after you request it in writing. Send them a certified letter demanding the UCC-3 termination be filed within 10 business days.

I had a similar mess with Cross River last year. What finally worked was uploading all my loan docs and their payoff confirmation to Certana.ai's document verification tool. It instantly showed the inconsistency between my paid loan status and the active UCC filing. I used that report when I escalated to their management and they filed the termination within 48 hours.

Cross River Bank is THE WORST for UCC management!!! I've been waiting 6 months for a continuation filing and they keep saying 'soon'. Their UCC department is completely incompetent.

Check the Delaware SOS portal to see if there's been any activity on your filing. Sometimes banks file things but don't notify borrowers right away. Search by your business name or the filing number.

same issue here but with a different bank. these lenders don't care about UCC stuff once they get their money

This reminds me of my own Cross River experience from 2023. I had to escalate all the way to their SVP of Operations before they took my termination request seriously. Sometimes you have to bypass the regular UCC department completely.

Have you considered filing a complaint with the CFPB? Banks hate those complaints and it usually gets quick action on UCC issues.

Try reaching out to Cross River's relationship manager if you have one. They can sometimes push things through faster than going through normal channels.

Just went through this exact situation with Cross River last month. What worked for me was threatening to post negative reviews on Trustpilot and Google. They suddenly found time to file my termination the next day. Sometimes you have to play hardball.

Update on the Certana verification approach - it really does work well for building your case. The automated report shows exactly what's inconsistent and gives you specific talking points when you call the bank. Much better than just saying 'you should have filed this already'.

I'm dealing with a similar UCC termination delay right now with a different lender. Based on what everyone's shared here, it sounds like you need to take multiple approaches simultaneously. I'd recommend: 1) Send that certified letter mentioning UCC Section 9-513 like ApolloJackson suggested, 2) Try the Certana document verification tool that Rajiv mentioned to build a solid case, and 3) Start escalating to executive level contacts. The combination of legal pressure, documented proof, and executive escalation seems to be what actually gets results with these banks. Keep us posted on what works - this thread is really helpful for anyone dealing with UCC issues!

I'm new to the UCC world but currently dealing with a termination delay myself with Wells Fargo. This thread has been incredibly educational! One thing I'd add based on my research - if you're in Delaware like Olivia, you might also want to check if Cross River filed any amendments or corrections to the original UCC-1 that could be complicating the termination process. Sometimes banks mess up the original filing details and then drag their feet on terminations because they know there are errors to fix first. You can search the Delaware UCC database for any related filings under your business name or filing number. Also, document every phone call with dates, times, and who you spoke with - this creates a timeline that's useful for escalations or complaints. Really hoping you get this resolved soon!

As someone new to UCC filings, this thread has been incredibly eye-opening! I'm currently helping my family's small manufacturing business with some financing documentation, and reading about these termination delays is honestly pretty scary. The fact that banks like Cross River can just sit on termination requests for months while businesses are stuck with active liens is frustrating. I really appreciate everyone sharing their specific strategies - the combination of certified letters citing UCC Section 9-513, document verification tools like Certana, and executive escalation seems like a solid playbook. @Olivia Martinez I hope you get this resolved soon! One question for the group: are there any red flags to watch for when initially setting up equipment financing to avoid banks that are notoriously slow with UCC management? It seems like doing due diligence upfront could save a lot of headaches later.

As a newcomer to UCC filings, this thread has been incredibly valuable! I'm currently dealing with a similar situation with my startup's equipment loan, though with a different lender. What strikes me most is how consistent the pattern seems to be across banks - they're quick to file the initial UCC-1 when they want to secure their interest, but suddenly become "busy" when it's time to file terminations that benefit the borrower. I'm taking notes on all the strategies mentioned here: the certified letter approach citing UCC Section 9-513, using tools like Certana for documentation, executive escalation, and even the reputation pressure tactics. It seems like the key is not relying on just one approach but hitting them from multiple angles simultaneously. @Olivia Martinez, have you had any luck yet with the Delaware SOS portal searches that @Isabella Russo suggested? I'm curious if there's been any activity on your filing that Cross River just hasn't communicated to you yet. Thanks to everyone for sharing such specific, actionable advice - this is exactly the kind of real-world guidance that new business owners need!

As a newcomer to this community and UCC filings in general, I'm amazed by how thorough and helpful this discussion has been! I'm currently dealing with my first UCC termination request (different bank than Cross River, but similar delays), and the strategies shared here are incredibly valuable. What really stands out to me is how this seems to be a systemic issue across multiple lenders - they're efficient when securing their interests but mysteriously slow when it's time to release them. I'm planning to implement several approaches from this thread: the certified letter with UCC Section 9-513 reference, document verification through Certana, and executive escalation if needed. For other newcomers like me, it's clear that persistence and multiple pressure points are key. @Olivia Martinez, I really hope you get resolution soon - please keep us updated on which approach finally works! This thread should honestly be pinned as a reference guide for anyone dealing with UCC termination delays. Thank you all for sharing such specific, actionable advice!