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Andre Lefebvre

Original FAFSA submission date missing - college can only see resubmission after signature fix

I'm freaking out right now! We submitted our FAFSA back on January 11th, but there was some issue with the signatures. We finally got that fixed and resubmitted on April 18th, and it was processed April 20th. The problem is that now the FAFSA site only shows these April dates, with no record of our original January submission! My daughter's college is saying we missed priority deadline (which was February 15th) because they can only see the April submission date. How can we prove we actually submitted in January? The FAFSA portal only shows 'submission #2' with the April dates, but nothing about our original submission. Has anyone dealt with this before? Is there some kind of submission history or record we can access?

this happened 2 me last yr!!!!! u need 2 call the financial aid office and explain, they might give u a break if u tell them it was just the signature thing not a completely new app

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Thanks! Did you have any proof of your original submission date when you called them? Or did they just take your word for it?

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You need to contact Federal Student Aid directly at 1-800-433-3243 and request proof of your original January submission. They have ALL your submission dates in their system, but only the most recent shows on the portal. The college can request this verification directly from FSA if they don't believe you.

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I've been calling that number for three days straight and can't get through! It's always 'high call volume' then disconnects me. Is there another way to reach them?

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Mei Wong

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I had this EXACT problem last year with my son's FAFSA. What saved us was that I had taken screenshots of the confirmation page in January (thank goodness for my paranoia!). If you got an email confirmation from your January submission, that would work too. The colleges can usually see the original submission date in their systems - ask them to check the "origination date" not just the "processed date" in their database.

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I wish I'd taken screenshots! I thought the email confirmation would be enough, but I can't find it anymore. I'll definitely ask the college to check the origination date though. Great suggestion!

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QuantumQuasar

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If ur desperate try using Claimyr to get thru to an FSA agent. I was in a similar situation and kept getting hung up on but Claimyr connected me to a live agent in under 10 mins. They got me proof of my original submission that I could forward to my college. Check out their demo video (https://youtu.be/TbC8dZQWYNQ) or go to claimyr.com - saved me from losing my grants!

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Liam McGuire

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Does this actually work? Seems sketchy to use a third party service just to talk to the government...

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QuantumQuasar

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It's legit! They just help you skip the phone queue. The agent doesn't even know you used it. All my convos were directly with the FSA people who pulled up my full submission history

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Amara Eze

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Financial aid administrator here. This is a common issue with the new FAFSA system. Here's what you need to know: 1) Schools can see both the original submission date AND the reprocessing date in our system even if you can't see it in your portal 2) However, many schools' automated systems only flag the LATEST processing date for priority deadline checking 3) You need to contact the school's financial aid office directly and request a "priority deadline appeal" based on your original submission date 4) Be prepared to provide any evidence you have (email confirmations, screenshots) 5) If you can't reach FSA by phone, submit a case through the FSA Feedback Center online - they must respond within 15 days Most schools will honor your original submission date once you explain the signature correction issue, as this was extremely common this year with the new system.

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Thank you so much for this detailed explanation! I'll file that appeal immediately. One quick question - will this affect all of my daughter's schools or do I need to contact each one separately?

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Amara Eze

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You'll need to contact each school separately. Every institution handles their priority deadline appeals differently, and they don't share information between schools about these types of manual overrides.

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ppl saying to call FSA but when I had this problem they told me signatures issues = incomplete application so original date doesn't count. only the COMPLETED application date matters which is why it shows April. the whole system is rigged if u ask me. my kid lost $5000 in grants from our state because of this exact issue.

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Amara Eze

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This isn't accurate. A signature issue is considered a correction, not an incomplete application. FSA's official guidance to schools is to use the original submission date for priority deadline purposes if the only correction was a missing signature. However, schools have discretion in how they implement this policy, which is why appealing directly to the financial aid office is important.

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well thats what they told ME when i called!!! maybe depends who answers the phone that day? financial aid office at my kids school wouldnt budge either 🤬

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Liam McGuire

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Has anyone else noticed that the new FAFSA system seems to be creating way more problems than it's solving? Between the signature issues, the SAI calculation errors, and now this submission date problem... it's like they launched a half-finished product. I feel for the OP - this should not be so complicated!

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fr fr!!!! my highschool counselor said they've never seen such a mess in 20+ years of helping students with fafsa!!!

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UPDATE: I finally got through to the financial aid office at my daughter's first-choice school! The amazing woman I spoke with confirmed they CAN see our original January submission date in their system, but their automated process had flagged us for missing the priority deadline. She manually overrode it in their system and said we'll be considered as meeting the deadline! Still working on her other schools, but this gives me hope. For anyone with similar issues - be persistent and keep trying to reach a human at the financial aid office!

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Mei Wong

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That's fantastic news! The human touch always makes the difference in these bureaucratic nightmares. Thanks for updating us!

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Make sure to get this in writing somehow - either an email confirmation or a note in your student portal. You don't want this to somehow get lost in their system again later.

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