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Marcus Marsh

FAFSA verification stuck in limbo after submitting PDF documents - no response

Hey everyone, I'm super stressed about my FAFSA verification. Last week I called FSA because my verification has been pending forever, and they told me to resubmit all my documents as PDFs instead of the way I originally uploaded them. I did exactly what they said and uploaded everything again in PDF format the same day, but it's been a week and NOTHING has changed in my account. No messages, no updates, my status still shows the same thing. I'm freaking out because my school's deadline for aid packaging is coming up next month. Is anyone else dealing with verification delays right now? How long should I expect to wait after resubmitting? I'm a first-gen student and really depend on this aid.

same boat, resubmitted docs 3 wks ago. Still nothing. They're super backed up this year!

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Marcus Marsh

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3 weeks?! Omg that's not reassuring. Did you try calling them again?

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Cedric Chung

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This is completely normal for the FAFSA verification process, especially with the new system this year. After submitting verification documents in PDF format, the wait time is typically 2-3 weeks minimum, but many students are experiencing 4-6 week delays right now. Make sure you've done these three things: 1) Check that ALL documents are properly signed (both student and parent signatures where required), 2) Verify the PDFs are under the 10MB size limit, and 3) Confirm all document pages are correctly oriented and legible. You mentioned your school's aid packaging deadline - I recommend contacting your financial aid office directly and informing them about your pending verification. Most schools have a process for working with students caught in FAFSA verification delays. They might be able to offer you a conditional aid package while you wait for final verification.

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Marcus Marsh

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Thank you so much for this info! I didn't know about the 10MB limit - I'll double check that. And contacting my school is a great idea. Do I just email the financial aid office or should I try to set up an appointment?

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Talia Klein

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OMG THE VERIFICATION PROCESS IS THE WORST!!!! I literally had to submit mine THREE TIMES before they finally approved it. They kept saying my parents tax info didn't match even though we triple checked everything! Then they randomly approved it with no explanation. The whole fafsa system is such a joke this year. 🤬

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Truth. My sister got selected for verification TWICE somehow. Makes zero sense.

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I had the exact same issue two weeks ago, and honestly, the only way I finally got it resolved was using Claimyr to get through to an actual FSA agent. I was on hold for HOURS trying the regular number with no luck. With Claimyr (claimyr.com), I got through to someone in about 15 minutes who could actually see what was wrong with my verification documents. Turns out one of my PDFs was corrupted even though it looked fine on my end. They have a video showing how it works: https://youtu.be/TbC8dZQWYNQ After fixing that one document, my verification was processed in 3 days. Might be worth trying if you're up against that school deadline.

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Marcus Marsh

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I've never heard of this service before! That sounds so much better than waiting on hold forever. Thank you for sharing - I'm going to check it out right now.

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PaulineW

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did this actually work? seems suspicious that they can get you through faster than normal calls?

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Yeah, it's legit. They basically use technology to wait on hold for you and then call you when an agent is available. The regular FSA line disconnected me twice after 90+ minutes of waiting.

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Can I ask what type of verification they're asking for? There's different verification groups (V1, V4, V5, etc) and some take waaaaay longer than others. If you got stuck with V5 verification that's usually the most thorough one and takes longest. The key thing is making sure all your income info matches EXACTLY with what the IRS has on file.

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Marcus Marsh

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I think mine is V1? It's just asking for tax transcripts and the verification worksheet. I used the IRS Data Retrieval Tool so I thought it would be simple, but apparently not 😫

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V1 should be easier! Something must be off with either your worksheet or the way the PDFs uploaded. When I was in college last year I had my verification rejected because I submitted a phone scan instead of an actual PDF - even though it was perfectly readable! The system is so picky.

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Chris Elmeda

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I work part-time in our university's financial aid office, and I can share a few insights about the verification process this year: 1. The FAFSA system has been experiencing significant backlogs due to the redesign and launch of the FAFSA Simplification Act implementation 2. When resubmitting documents as PDFs, make sure they're flattened PDFs (saved, not just scanned) and that you're using the exact form codes they requested 3. Contact your school's financial aid office ASAP - most institutions have a verification status override process for students caught in the FSA verification backlog 4. If you need to speak with FSA directly, call early in the morning (8-9am ET) or try the chat function on studentaid.gov which sometimes has shorter wait times 5. Make sure your SAR (Student Aid Report) doesn't have any flags other than verification that might be holding things up Hope this helps! Verification is definitely frustrating, but it will get resolved eventually.

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Marcus Marsh

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Thank you for these tips! What do you mean by "flattened PDFs" exactly? I just used the scanner app on my phone to create PDFs of my documents. Would that be a problem?

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Chris Elmeda

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Yes, that could definitely be causing issues! Phone-scanned PDFs sometimes create layered documents or ones with compression that the FAFSA system struggles to process. Try opening the PDFs on a computer, then "Print" them but select "Save as PDF" as the printer. This creates a flattened version that's more likely to be accepted by their system. Also make sure file sizes are under 10MB.

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PaulineW

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my roommate went thru this last month and they told him his verification was lost in the system or something?? had to start over completely. might want to call and check if urs is even in the system still tbh

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Jean Claude

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omg that happened to my cousin too!!!! the system is completely broken this year

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Cedric Chung

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I want to add one important thing - if your school's financial aid deadline is approaching, you should request an exception or extension due to the FAFSA verification delay. Almost every school has a process for this situation because verification delays are so common. Send an email to your financial aid office with: 1. Your name and student ID 2. The date you submitted your FAFSA 3. The date you were selected for verification 4. The date you submitted/resubmitted verification documents 5. Screenshots showing your current status Most schools will place a temporary hold on your account to prevent you from losing aid eligibility while waiting for verification to complete. Don't wait until after the deadline to do this!

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Marcus Marsh

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This is SO helpful - thank you!! I'm going to email my financial aid office right now with all this information. I didn't realize they could give extensions for the verification process.

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Marcus Marsh

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UPDATE: I managed to get through to FSA this morning after trying that Claimyr service someone suggested. The agent confirmed my PDFs were received but said one of them was showing as "unreadable" in their system. Apparently the phone scanning app I used created a format their system couldn't process correctly. I've resubmitted using proper computer-generated PDFs like someone here suggested, and they said it should be processed within 7-10 business days. Also reached out to my school's financial aid office and they're giving me a verification extension. Thank you all for your help!

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Cedric Chung

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That's great news! The PDF format issue is incredibly common but rarely explained clearly to students. Glad you were able to get it sorted out and secure the extension with your school!

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thanks for updating! gonna try this for mine too

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