FAFSA signature page glitch for non-US parent - stuck in infinite loading loop

my sister's husband had the exact same problem!! he's Canadian living in US with green card no SSN. they ended up having to do the whole paper form and mail it in. took forever but eventually worked

This is a known issue with the 2025-2026 FAFSA system when a non-SSN contributor is involved. The electronic signature validation can't properly verify without the SSN cross-reference. There are three potential solutions I recommend trying in this order: 1. Have your husband try signing using Private Browsing/Incognito mode with all extensions disabled - sometimes this bypasses the verification loop 2. Call FSA directly and ask specifically for a 'Signature Override' - not all reps know about this option, but supervisors can authorize it in certain cases 3. If all else fails, you'll need to use the PDF FAFSA form (available on studentaid.gov/resources) and submit via mail Don't start completely over - that's unnecessary and could reset your place in line for aid consideration.

AFAIK the system wasn't designed properly for international contributors! My husband (British citizen) had similar issues and we eventually discovered it was related to the way his birthdate was formatted in the system (US format vs international). Try having him check ALL his personal info sections for any formatting issues. For us, changing his birthdate format from DD/MM/YYYY to MM/DD/YYYY (even though that's wrong for him!) somehow fixed the signature verification. Worth a shot!

have u tried turning off ALL browser security settings? somtimes the signature verification uses specific scripts that get blocked. worked 4 me when I was stuck on that page.

I work at a university financial aid office, and we've seen this exact issue multiple times this application cycle with non-US citizens. The most reliable fix we've found is having the contributor log out completely, wait 24 hours (this is important!), then log back in and immediately go to the signature page without reviewing any other sections. For some reason, the system gets stuck in a verification loop if you review the financial information right before signing. If that doesn't work, request a signature override by calling FSA directly.

I had to deal with a similar signature page issue (though for different reasons) and after trying everything I was about to give up. What finally worked was using Claimyr to reach an actual FSA agent who could help. I found their service at claimyr.com and they got me connected to FSA in minutes when I'd been trying for days. The agent was able to see exactly what was happening in my account and manually override the signature requirement. They have a video showing how it works: https://youtu.be/TbC8dZQWYNQ - definitely worth trying before resorting to paper forms.

@confused_parent8 - Yes, it genuinely worked for me after multiple failed attempts calling directly. The FSA agent I spoke with said they were specifically trained on handling contributor signature issues for non-US residents. The waiting time difference was night and day compared to calling directly.

I'm seeing this exact issue repeatedly as a college counselor. Here's what the Department of Education isn't telling people: the signature page bug specifically affects contributors without SSNs who have to make corrections. It's a known issue they're supposedly working on. In the meantime, here's the ONLY workaround that consistently works for my students' families: 1. The contributor needs to clear their FSA ID cookies specifically 2. Close all browsers completely 3. Wait at least 30 minutes (system timeout period) 4. Login fresh and go DIRECTLY to the signature page 5. Complete signature without reviewing any other sections If this doesn't work, you'll need a manual override from FSA (which requires reaching a supervisor) or submit the paper correction form. Do NOT restart the entire application - that will potentially reset your position in the aid consideration queue.

@CollegeCounselor4 is exactly right. As someone working in financial aid, I can confirm this is a system limitation they're still working on. The 30-minute system timeout is crucial - we've found that's the minimum time needed for the system to fully reset the session cookies.

UPDATE: SUCCESS! We followed @CollegeCounselor4's exact instructions, waiting the full 30 minutes after clearing cookies before logging back in. Then my husband went directly to the signature page without reviewing anything else. It worked! The confirmation page finally appeared after clicking sign. THANK YOU all for your help - this forum literally saved us from weeks more frustration and potentially missing aid deadlines. For anyone else with non-US contributors getting stuck in the signature loop, the timeout period seems to be the critical factor.