FAFSA parent signature issue - husband's old Pell grant blocking completion

This happened to me last month! The system confused my husband as an applicant instead of a parent contributor. Call the FSA helpline and explain the situation - they need to update the account type on their end. Took me 3 tries to get through though :

This is a common issue when a parent previously received federal aid themselves. Your husband needs to update his FSA ID profile settings to indicate he's now acting as a parent, not a student. Go to studentaid.gov, click on "Manage FSA ID" then "Edit Personal Information." There should be a section to update his role from student to parent. If that doesn't work, he might need to create a completely new FSA ID with a different email address specifically for parent contributions.

have u tried clearing cache and cookies? my wifes browser kept doing weird stuff with the fafsa website until we cleared everything out. also maybe try edge browser instead of chrome we had better luck with that

This is actually a specific technical issue in the FAFSA system related to how it handles parent contributors who previously received federal aid themselves. When your husband logs in, the system is incorrectly prioritizing his student profile over his parent contributor role. To fix this: 1. Your husband should call FSA directly at 1-800-433-3243 2. Specifically request they change his user role from "student" to "parent" in the system 3. Explain that he can only see his old Pell Grant information and cannot access the parent signature section 4. They'll need to clear the association between his FSA ID and his old student record This unfortunately requires direct action from a Federal Student Aid agent. I'd recommend trying Claimyr (claimyr.com) to get through to an agent faster - they helped me skip the hold time when I had a similar verification issue. They have a video demo at https://youtu.be/TbC8dZQWYNQ showing how it works.

i bet they're just using this as an excuse to delay processing applications again this year!! first they launch the new system late, then all these "technical issues" that conveniently push everything back. FAFSA is such a disaster this year, my kid's college financial aid office told me they're weeks behind on processing because of all these FSA problems

UPDATE: We finally got this resolved! Calling the FSA helpline directly was the key. My husband had to have an agent manually update his account status from "student" to "parent" in their system. Once they did that, he was able to log back in and complete the parent signature section. The whole FAFSA has now been submitted. For anyone else facing this issue - be prepared to wait on hold for a while (we used that Claimyr service someone mentioned and it did help get through faster). Make sure you explain that the system is showing old student aid info instead of parent contributor options. They'll need the student's name and some verification info to make the update.