FAFSA 2025-26 spouse SSN showing blank with 'no SSN' checked - anyone able to correct this yet?

Yep, had the EXACT same problem but with my parent's SSN showing as blank + checked as 'don't have one.' I was able to fix it by calling FSA yesterday morning and speaking with a supervisor (regular agents weren't helpful). They had to submit some kind of internal correction request. They said many 2025-26 applications have this glitch.

This is a known issue with the 2025-26 FAFSA. What you need to do is: 1. Call the Federal Student Aid Information Center at 1-800-433-3243 2. Request to speak with a Tier 2 support specialist specifically (Tier 1 agents don't have access to the correction tools for this issue) 3. Explain that your spouse's SSN is showing as blank with the "no SSN" box checked incorrectly 4. They should be able to submit a backend correction request The correction should process within 3-5 business days. You'll want to verify the change by checking your SAI calculation after that timeframe. This is affecting about 8% of applications with contributor information, according to what a financial aid officer told me last week.

had same problem tried calling 8 times got disconnected EVERY TIME so frustrating waste of 3hrs

My daughter had SAME EXACT ISSUE but with her father's SSN showing as blank and the "no SSN" box checked. We've been trying to fix it for 3 weeks!!! Her college financial aid office told us we need to wait for verification and then submit correction documents. BUT her friend's financial aid office at a different school told them they could fix it immediately by submitting a special form?? I don't know who to believe anymore. The whole system is BROKEN!!!

I work at a financial aid office, and I can confirm this is a widespread issue with the new 2025-26 FAFSA system. Here's what's happening: 1. The SSN field is experiencing a display glitch where valid SSNs entered during submission are not being stored properly 2. The system is then automatically checking the "does not have SSN" box as a default 3. The correction portal for this specific field is not fully activated yet The FASTEST solution is to call FSA directly and request a Tier 2 specialist who has access to the backend correction tools. The correction usually processes within 3-5 business days. Alternatively, you can wait until your FAFSA enters verification, but that will delay your financial aid package by several weeks, which I wouldn't recommend. We're seeing this issue with approximately 10% of our students' applications.

im confused why is the spouses ssn even important? my wife doesnt work so i didnt think they even look at that for aid amounts?

Update on my situation - got the SSN fixed! Called back this morning, asked for Tier 2 support like someone suggested, and they fixed it immediately. The agent said it should update in 3-5 days in the system. FYI they said this is happening because the system isn't correctly transferring contributor information from the IRS data retrieval tool.

UPDATE: I called this morning, asked specifically for Tier 2 support, and got someone who knew exactly what I was talking about! She said they've had tons of these cases and submitted a correction request for my spouse's SSN. She gave me a confirmation number and said it should be fixed in the system within 3-5 business days. She also mentioned they're working on a system update to fix this glitch for everyone affected. Thank you all for your help!!