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Update on my earlier comment - I just remembered my roommate had a similar issue and what worked for her was emailing FSA's escalation team directly. The address is: FSAOperations@ed.gov Include ALL details: - Full name - Date of birth - FSA ID (username only, not password) - Date verification documents were submitted - Pending school deadlines - Summary of all contact attempts Make the subject line clear: "URGENT: Verification Documents Submitted [date] - School Deadline [date]" This often gets faster attention than calling the general line.
My son had the same issue last week but it randomly fixed itself after a few days without us doing anything. Maybe just a glitch in the matrix lol
One more thing to check - make sure your FSA ID wasn't created too recently. There's a 1-3 day processing period before a new FSA ID becomes fully functional with all the systems. If you created or updated your FSA ID within the last few days, that could be contributing to the problem.
Let's try to maintain perspective here. While there have certainly been delays, spreading unverified rumors about processing timelines doesn't help anyone. The Department of Education has been transparent about the challenges with the new system and has committed to the March timeline through official channels.\n\nIf you're concerned about making college decisions without finalized aid offers, here are some helpful steps:\n\n1. Contact each college's financial aid office for their specific approach to the delays\n2. Ask if they can provide an estimated aid package based on your financial information\n3. Request deadline extensions for enrollment deposits if needed\n4. Document all communications with schools and the FSA office\n\nMost institutions want to work with students through this situation and have processes in place to help.
Did your son try using a different browser? Sometimes the FAFSA website acts weird on certain browsers. My daughter couldn't access her section on Chrome but it worked fine on Firefox. Also make sure popup blockers are disabled!
UPDATE: We got it working! Turns out my daughter needed to create her own FSA ID first (exactly as suggested). Once she did that and logged in directly through studentaid.gov instead of the email link, she could see and edit her section of the FAFSA. Thanks everyone for your help! For anyone else reading this in the future - make sure BOTH parent and student create their own separate FSA IDs before trying to complete the FAFSA. The high school really should have made this clearer in their graduation requirements info.
Keisha Robinson
BTW does anyone know if you get more financial aid for trade schools vs regular college? my younger son is trying to decide between community college or trade school for electrical work
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GalaxyGuardian
•The aid calculation through FAFSA is the same for both community colleges and accredited trade schools - your SAI will determine eligibility for Pell Grants and federal loans regardless of institution type. However, many trade schools have industry-specific scholarships that community colleges don't offer. I recommend your son check with specific electrical trade programs about their scholarship opportunities beyond federal aid.
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Yara Nassar
UPDATE: I decided to try what @profile4 suggested and manually entered our tax info by selecting "unable to link to IRS" even though we technically could. It was a pain entering everything manually, but the system accepted it! Now it shows our application is complete, and we got a new email saying our SAI calculation is in process. Fingers crossed this finally works! Thanks everyone for your help and preventing me from giving up on my son's education over a stupid technical glitch.
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Javier Torres
•That's fantastic news! The manual entry route isn't ideal but it does seem to be the most reliable workaround for this glitch. Your SAI should come through in about 3-5 days based on current processing times. And don't worry - manually entered tax information doesn't increase your chances of verification as long as the numbers match what's on your return.
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