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We had a similar problem and figured out it was because my daughter's and my accounts got linked incorrectly. Call FSA directly at 1-800-433-3243 and explain the issue. They told us sometimes when you restart an application after deleting one, the system doesn't fully reset the parent-child relationship in their database. Only their tech team can fix this on the backend. Took us 4 calls to get someone who understood the issue though.
4 calls?? That's insane! Did you just keep calling until you got someone helpful? I'm wondering if I should just try the Claimyr service someone mentioned above to save time.
Yes, exactly. First 3 people just kept telling us to clear cache and try again. Super frustrating! I'd definitely try that service if you can. Wish I had known about it earlier. The fourth person immediately recognized the database linkage issue and escalated it. Fixed within 24 hours after that.
Thanks for sharing your experience - that's really helpful to know. I'll have my daughter try the alternative contributor method that the financial aid officer suggested first, and if that doesn't work, I'll definitely use Claimyr to get through to FSA. At this point, I just want this resolved before her deadline!
UPDATE: The Department of Education just announced this morning that the correction functionality is now available for all FAFSA applications submitted before February 15th. If you submitted after that date, your correction access will be available within 7-10 days after your initial submission processing date. When logging in, make sure you're using the updated studentaid.gov portal and not an old bookmarked page. The correction button appears on your FAFSA status page under "Application Options.
THANK YOU! Just checked and it's there now! I can finally fix my parents' income reporting issue. Such a relief!
my cousins app got rejected 3 TIMES for signature issues!! first electronic then paper then they said the signatures didn't match?!?! what does that even mean lol. financial aid office at his school finally had to help. maybe try that if the mail thing doesn't work
The signature verification system is a COMPLETE JOKE. My daughter and I had to submit FOUR TIMES because they kept saying our signatures "didn't match" their records. What records?? I've never given them my signature before this FAFSA! The whole system is designed to make it harder for deserving students to get aid.
just wonderin if u ever got this fixed?? im having same problem now and need to know how long before they approved yours after you mailed signatures???
Update: We mailed in both the signature page and application summary with tracking. It took exactly 11 days before we got the email confirmation that everything was processed. My son's SAI score is now showing in his account. So much stress for something that should be simple!
Great news that it's processed! For the SAI calculation breakdown, log into the student's account (not the parent account) on studentaid.gov and look for the SAI details or summary page. It should show the factors that went into the calculation. \n\nIf the number seems off, check if any assets were reported incorrectly or if there was an error in how retirement accounts were listed. Home equity isn't counted in FAFSA, but other investments are, which sometimes surprises families.
Zoe Wang
That's a good suggestion - I'll definitely check the SAI when it comes through. Is there anything specific I should look for to know if there were issues with the processing?
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Steven Adams
Just make sure your daughter is properly categorized as a US citizen in the SAI calculation summary. If you see anything about \
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