FAFSA verification completed but can't enter parent income information - help needed

same thing happened to me last week!!! so annoying. did u try turning off any ad blockers? that helped me get to the next page

I'm stuck in the EXACT same situation right now with my daughter's application. Identity verification cleared two days ago but the parent income section is completely broken. I called FSA three times and got disconnected each time after waiting 40+ minutes. This new FAFSA system is a DISASTER!!! Has anyone actually managed to speak with a real person about this??

This is a known issue with the parent contribution section in the new FAFSA system. When you reach the parent income page, there are two potential solutions: 1. Try accessing the FAFSA using Microsoft Edge browser in incognito mode - several users have reported this bypasses the error 2. If you have W-2 forms, use the IRS Data Retrieval Tool instead of manually entering income. Click the "Link to IRS" button at the top of the income section. 3. If neither works, you'll need to contact FSA directly to have them note your account for a manual review. Make sure to document the error with screenshots.

when my sister did her fafsa 2 weeks ago she got stuck on something like this. turn out she was entering $ signs and commas in the income fields. the new system is super picky about formatting. try entering just the numbers with no special characters, maybe that'll help?

I work at a college financial aid office, and we've been seeing this issue frequently. The problem is usually related to one of these situations: 1. Parent/contributor login credentials need to be fully verified with FSA ID before attempting to complete that section 2. There's a timing issue - sometimes you need to wait 2-3 days after identity verification before the parent income section will accept data 3. If you previously started an application and then the verification happened, you may need to start a new FAFSA application If none of those work, call the Federal Student Aid Information Center at 1-800-433-3243. You might face long wait times, but they can fix these specific access issues.

Just to clear up some confusion here - identity verification and FSA ID verification are two different things. Identity verification is confirming you are who you say you are, while FSA ID verification means your email and phone are confirmed. Make sure BOTH you and your student have: 1. Created FSA IDs 2. Verified both email and phone for each FSA ID 3. Completed identity verification if prompted Only then can you successfully complete the parent income section. Also, the 2025-2026 FAFSA now requires both the student and one parent to have their own FSA IDs - is it possible you're trying to enter parent info under the student's login?

i had this problem last month and wasted SO MUCH TIME. turns out i was using the wrong tax year info lol. make sure ur using 2023 tax info for the 2025-26 fafsa not 2024 tax stuff. they changed the year they use for the calculation with the new fafsa. if ur trying to use 2024 stuff thats probably why its rejecting it

UPDATE: Problem solved!! It turns out I was supposed to log in with MY OWN FSA ID to enter my parent information, not continue through my son's login. Once I did that, everything worked perfectly. The new FAFSA system has each person (student and parent) log in separately with their own FSA ID to enter their respective information. That wasn't clear to me from the instructions. Thank you all for your help!