FAFSA login stuck at 'Confirm Your Information' page with unknown error - deadline approaching

same thing happened 2 my daughter!!! tried for weeks, total nightmare. their website is SO broken this year with all the FAFSA changes. we finally just went to the financial aid office at her school and they helped submit it directly. might be worth a try if the school isn't too far from u

This is a known technical issue affecting many FAFSA applicants this cycle. The new site architecture isn't handling certain account configurations correctly, particularly for returning users who previously completed applications. Here are some technical solutions you can try: 1. Use private browsing/incognito mode with cookies disabled 2. Try accessing the site between 11pm-6am when server traffic is lower 3. Create a completely new FSA ID (as a last resort) 4. Request a manual override by submitting Form FSA-ID109 (technical exception request) Also, don't worry too much about the May 1st deadline - most financial aid offices are being extremely flexible this year given the widespread FAFSA issues. Make sure you document all your attempts to access the system and contact the financial aid office directly to explain the situation.

I had this EXACT issue last month and it was making me CRAZY!! Nothing worked for two weeks straight. I finally got through to an actual human at Federal Student Aid who fixed something on their end. The trick was using Claimyr (claimyr.com) to bypass the hold times. You can see how it works in this video: https://youtu.be/TbC8dZQWYNQ The agent told me it was an account verification flag that got stuck on my son's profile and they had to manually clear it. After that call, he was able to log in normally and we submitted his FAFSA the same day. Definitely worth trying since you've already done all the technical troubleshooting stuff.

I work in a university financial aid office, and this is unfortunately a widespread issue with the redesigned studentaid.gov portal. A few important points: 1) The paper FAFSA you submitted is absolutely valid and will be processed. Processing times are currently running 4-6 weeks for paper forms compared to 2-3 weeks for electronic submissions. 2) Contact your son's school's financial aid office directly. Many institutions have received special guidance from the Department of Education on how to handle these technical issues. They can often verify receipt of your paper FAFSA through their institutional portal even if you can't see it yet. 3) Most schools are extending their priority deadlines this year due to the widespread FAFSA issues. The May 1st date may no longer be a hard deadline. 4) For the technical issue itself, one solution that has worked for some students is logging in very early in the morning (4-5am) when server load is lowest. Don't panic about the deadline - document your attempts to submit and communicate directly with the financial aid office.

Have u tried using a completly diffrent device??? My daughter had this EXACT issue and we fixed it by using my work laptop instead of her macbook. Something about cookies or tracking that the stupid website couldnt handle. worth a shot?

The FAFSA system this year is an absolute DISASTER. My daughter and 3 of her friends all had different weird errors. One suggestion nobody's mentioned - try changing your password to something super basic and simple (meeting their requirements but nothing fancy). For some reason, certain special characters in passwords were causing this exact error for some people. Also, the paper FAFSA should be fine, but in our experience it takes 6-8 weeks to process, not the 3-4 they claim. Your son's school 100% knows about these issues and should be accommodating. Don't stress too much about the May 1 deadline. With all the FAFSA delays this year, many schools are being flexible with their aid deadlines. But definitely contact financial aid office directly to explain the situation.

btw my daughters school financial aid office said they're accepting screenshots of the error messages as proof that u tried to submit on time. might help with ur deadline issue

These FAFSA problems are getting ridiculous!!! This is why my daughter is going to trade school instead - no dealing with this bureaucratic mess. Good luck getting through to anyone who can actually help...

UPDATE: We finally got it fixed! A combination of solutions worked for us: 1. Called the financial aid office at his school - they were super helpful and said they're extending all deadlines by 30 days because of FAFSA issues 2. Used Claimyr to reach a human at FSA after trying for weeks - the agent found a database mismatch with my son's SSN formatting (had a hyphen in one system but not another) and fixed it on their end 3. Used my work computer with no browser history to log in after the agent fixed the backend issue For anyone dealing with this - document EVERYTHING, contact the school directly, and be persistent about reaching a human at FSA. We can now see our paper FAFSA was received and is processing. Thanks everyone for your help!

So glad you got this sorted out! Your update gives me hope - I'm dealing with a similar error right now and have been pulling my hair out for weeks. The SSN formatting issue is something I never would have thought of. I'm going to try the Claimyr service tomorrow and also contact my daughter's financial aid office directly. Thanks for taking the time to post the solution that worked - this kind of detailed follow-up is exactly what other stressed parents need to see right now!

Wow, this thread is incredibly helpful! I'm dealing with a similar issue right now where my son's FAFSA keeps timing out at the review page. We've been stuck for almost a month and I was starting to panic about missing deadlines. Reading through all these solutions and especially Diego's successful resolution gives me so much hope. I'm definitely going to try the Claimyr service and contact our school's financial aid office directly tomorrow. It's reassuring to know that schools are being flexible with deadlines this year given all these technical problems. Thank you everyone for sharing your experiences - this is exactly the kind of real-world advice that actually helps!

Just wanted to chime in as another parent who's been through this nightmare! My daughter had the exact same "Confirm Your Information" error for over a month. What finally worked for us was a combination of clearing ALL browser data (not just cookies but everything - saved passwords, autofill data, the works) and then accessing the site using a VPN set to a different state. Sounds crazy but apparently some regional servers were having issues. Also, pro tip - if you do get through to an FSA agent, ask them to put notes on your account about the technical difficulties you've experienced. This creates a paper trail that schools can reference if there are any questions about timing. Diego's success story gives me so much hope for other families dealing with this mess. The FAFSA rollout this year has been an absolute disaster but at least we're all helping each other get through it!

This entire thread is gold! As a newcomer to this community, I'm amazed by how helpful everyone has been in sharing real solutions. My nephew is starting his college applications next year and reading about these FAFSA issues has me already worried about what we might face. Diego, your detailed update with the step-by-step solution is incredibly valuable - especially the SSN formatting issue discovery. That's the kind of technical detail that could save other families weeks of frustration. And to everyone who mentioned school financial aid offices being flexible with deadlines, that's such important information that I don't think gets shared widely enough. I'm bookmarking this thread for reference next year. It's clear that having multiple backup plans (paper FAFSA, direct school contact, technical workarounds) and thorough documentation is key. Thanks to everyone for creating such a comprehensive resource for families dealing with these technical nightmares!

This is such a comprehensive thread of solutions! As someone who just joined this community because I'm facing similar FAFSA technical issues, I can't tell you how relieved I am to find all these real-world fixes in one place. My daughter has been getting the same "unknown error" message for weeks now, and like Diego, we've tried all the basic troubleshooting steps. Reading through everyone's experiences, I'm planning to try the early morning login approach first (4-5am as Luca suggested), then move on to the Claimyr service if that doesn't work. The SSN formatting issue that Diego discovered is particularly interesting - I'm going to ask about that specifically when I reach an FSA agent. What really stands out to me is how schools are being flexible with deadlines this year. That takes so much pressure off knowing that the May 1st dates aren't set in stone. I'll definitely be calling our target schools tomorrow to document our technical difficulties. Thank you all for sharing not just your problems but your actual solutions - this is exactly the kind of community support that makes such a difference when dealing with government websites that seem determined to make our lives difficult!

Welcome to the community! As a newcomer who's been lurking and reading through financial aid forums, this thread is absolutely incredible. The level of detailed, practical help here is exactly what panicked parents need right now. I'm not dealing with FAFSA issues myself yet (my daughter is a sophomore), but I wanted to jump in and say how impressed I am with how everyone has shared not just their problems but actual step-by-step solutions. Diego's update with the SSN formatting discovery is the kind of technical insight that could literally save families thousands of dollars in missed aid opportunities. What really strikes me is how this thread demonstrates the importance of community support when dealing with broken government systems. The combination of technical troubleshooting (VPN tricks, browser clearing), service recommendations (Claimyr), institutional knowledge (financial aid office flexibility), and moral support creates such a comprehensive resource. I'm definitely bookmarking this for when we hit the FAFSA process in two years. Based on everything shared here, it sounds like the key strategies are: start early, document everything, have multiple backup plans, and don't hesitate to reach out directly to schools and FSA agents when technical issues arise. Thank you all for creating such a valuable resource for families navigating this unnecessarily complicated process!