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One more thing - if you've verified all the information is correct but still get the error, try having your son go back to the "Manage Contributors" section rather than starting a new invite. Sometimes there's an option there to resend an existing invitation which works better than creating a new one. Also, make sure you're logging into studentaid.gov directly rather than clicking through from an email link which can sometimes cause problems.
Just to follow up - if you do get an error message, look for a specific error code (usually something like ERR-XX-XXXX). Those codes can help the FSA helpline identify exactly what's causing the issue if you need to call them. Also, if you're getting close to your son's priority deadline, remember that many schools will work with you if you can show you've been attempting to complete the FAFSA. Document your attempts (screenshots of errors) just in case.
my cousins app got rejected 3 TIMES for signature issues!! first electronic then paper then they said the signatures didn't match?!?! what does that even mean lol. financial aid office at his school finally had to help. maybe try that if the mail thing doesn't work
The signature verification system is a COMPLETE JOKE. My daughter and I had to submit FOUR TIMES because they kept saying our signatures "didn't match" their records. What records?? I've never given them my signature before this FAFSA! The whole system is designed to make it harder for deserving students to get aid.
just wonderin if u ever got this fixed?? im having same problem now and need to know how long before they approved yours after you mailed signatures???
Update: We mailed in both the signature page and application summary with tracking. It took exactly 11 days before we got the email confirmation that everything was processed. My son's SAI score is now showing in his account. So much stress for something that should be simple!
Do you mind sharing what documentation was most helpful in your case? My husband recently lost his job, and we're going to attempt this process. I've been told to gather termination letter, unemployment benefit statements, and recent bank statements. Anything else that really helped convince them in your experience?
The most convincing documents for us were:\n\n1. A detailed letter from my husband's employer explaining exactly why his hours were cut and confirming it wasn't temporary\n2. Three months of pay stubs showing the before/after difference\n3. A spreadsheet I created showing our monthly expenses versus current income (they didn't ask for this but the counselor later told me it really helped)\n4. Medical bills and a letter from my doctor explaining why I couldn't work full-time\n\nI think the key was providing documentation from \
That's a good suggestion - I'll definitely check the SAI when it comes through. Is there anything specific I should look for to know if there were issues with the processing?
Henrietta Beasley
We had a similar problem and figured out it was because my daughter's and my accounts got linked incorrectly. Call FSA directly at 1-800-433-3243 and explain the issue. They told us sometimes when you restart an application after deleting one, the system doesn't fully reset the parent-child relationship in their database. Only their tech team can fix this on the backend. Took us 4 calls to get someone who understood the issue though.
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Theodore Nelson
•4 calls?? That's insane! Did you just keep calling until you got someone helpful? I'm wondering if I should just try the Claimyr service someone mentioned above to save time.
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Henrietta Beasley
Yes, exactly. First 3 people just kept telling us to clear cache and try again. Super frustrating! I'd definitely try that service if you can. Wish I had known about it earlier. The fourth person immediately recognized the database linkage issue and escalated it. Fixed within 24 hours after that.
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Theodore Nelson
•Thanks for sharing your experience - that's really helpful to know. I'll have my daughter try the alternative contributor method that the financial aid officer suggested first, and if that doesn't work, I'll definitely use Claimyr to get through to FSA. At this point, I just want this resolved before her deadline!
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