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my daughter and I just finished our fasfa last night and had same issue. what worked for us was logging out completely, then having the PARENT log in first using their FSA ID. then from the parent account there was an option to access the student's application and add parent signature. totally backwards from how the instructions say to do it but it worked for us!
That's a really interesting workaround! I hadn't thought of trying to log in through my account first instead of my daughter's. I'll definitely try this approach tonight. Thanks for sharing what worked for you!
Just wanted to follow up - the Department of Education issued a technical update yesterday addressing this exact signature page issue. The official fix is to: 1. Have the parent log in with their FSA ID 2. Select "Apply for Aid" from the dashboard 3. Choose "Complete a FAFSA Form" 4. Then select "Sign a FAFSA Form" option 5. Enter the student's details when prompted This will take you directly to the parent signature section that's been causing problems. They're rolling out a patch to fix the normal student-to-parent signature flow, but this workaround should get you through until then. The SAI calculation delays won't be affected by using this method.
This is incredibly helpful, thank you so much! I'll try these exact steps tonight. Really appreciate you sharing the official guidance - makes me feel much better knowing there's a legitimate workaround.
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The financial aid system is COMPLETELY BROKEN!!! Our SAI score was ridiculously high too even though we're struggling. It's because they look at your income but don't consider your ACTUAL expenses like medical bills, existing debt payments, or the real cost of living in expensive areas. It's CRIMINAL how they expect families to contribute so much when we're barely staying afloat. I'd tell your daughter straight up - unless she wants to be paying loans until she's 45, take the scholarship money and be grateful!!!
This is so true. Our SAI was high because we had a one-time retirement account withdrawal that counted as income, even though we used it all to pay medical bills. The system doesn't account for real-life situations at all.
One strategy that hasn't been mentioned: your daughter could attend the school offering the scholarship for 1-2 years, then transfer to her preferred school for the remainder of her program. She'd need to be careful about credit transfers, but this could significantly reduce the overall cost while still giving her the preferred degree. Many students take this approach, particularly with prerequisite and general education courses. This might be a good compromise that acknowledges her preferences while being financially responsible.
That's a really interesting idea I hadn't considered. I'll definitely discuss this with her. She could get the scholarship money for the first two years and then transfer for her upper-level major classes. Thank you for suggesting this compromise!
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also just fyi if u get selected for verification STAY ON TOP OF IT!!! my roommate got selected and didn't complete everything in time and lost out on like $4000 for that semester!! they are SUPER strict about deadlines with that stuff
Yep this is so true! And some schools have earlier internal deadlines than what FAFSA says. My brothers verification took so long that he almost didn't get his money in time for spring semester. The whole verification thing is basically them saying "prove you're really this poor" which is annoying but you gotta do it
One more thing to consider: since you'll have a full Pell Grant, you might also be eligible for additional institutional aid from your school. Many colleges offer supplemental grants or scholarships to Pell-eligible students. When you speak with the financial aid office, specifically ask if there are any additional funding opportunities you qualify for with your negative SAI. Also, make sure to file the 2026-2027 FAFSA as soon as it becomes available (usually October 1, 2025) if you plan to continue your education beyond Spring 2026. Early filing often means access to more institutional funds.
I had no idea there might be additional aid available! I'll definitely ask about that when I call tomorrow. And thank you for the reminder about filing early for next year - I'm planning to get my associate's degree so I'll need to keep applying. I feel so much less stressed now having a clear plan of what to do next.
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Financial aid advisor here. The "parent doesn't exist" error (PA-2345) is one of the most common issues with the new FAFSA system. I want to clarify a few important points: 1. This is a system matching error, not a reflection of your information being incorrect 2. Your school CAN'T fix this directly - it must be resolved with FSA 3. This will NOT affect your aid eligibility once resolved 4. While waiting for resolution, contact your school's financial aid office to document that you're actively working on the issue The fastest resolution is speaking directly with an FSA technical support agent who has the authority to perform a manual override. If you're struggling to get through on the phone, email FSA_FAFSA@ed.gov with "URGENT: Parent Verification Error PA-2345" in the subject line. Include your name, FSA ID (not password), and a brief description of the issue. Schools are aware of these system problems and most have processes in place to prevent these technical issues from affecting your aid packages, as long as you're actively trying to resolve them.
Thank you for this detailed information! I didn't know about the email option - that might be easier than trying to get through on the phone. Is there specific documentation I should gather before contacting them? And should my mom be available when I speak with them, or can I handle it myself?
You should have your FSA ID ready, and it's helpful to have a copy of your mom's social security card and a recent tax return nearby for reference. Your mom doesn't need to be present for the call, but having her available could speed things up if they need to verify additional information. For security reasons, they won't discuss her specific information with you unless she provides verbal authorization during the call or has completed the parent authorization form on studentaid.gov.
Update: I finally got through to FSA technical support this morning using the menu options that @FinAidHelper suggested! The agent confirmed it was an issue with my mom's hyphenated last name - apparently there was a space after the hyphen in the IRS database but not in the Social Security database. They did a manual override and told me it should be resolved within 48 hours. Thanks everyone for your help! I'll update again when I can confirm it's fixed.
Great news! Glad you got it resolved. The 48-hour timeframe is usually accurate in my experience, though sometimes it happens faster. Make sure to check your application status in the morning as the system updates overnight.
congrats!!! how long were u on hold?
Andre Dupont
this happened to my roommate and turns out she had entered her SSN wrong by one digit. might want to double check that all your info is correct because some errors wont show up until later in processing
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Yuki Ito
•yeah this is why the new FAFSA is such garbage they dont even tell u right away if theres a problem!!! i had a friend who didnt find out about an error for a MONTH
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Ethan Taylor
Just to update you on what to expect next: Once your status changes to "processing," you'll eventually receive your SAI (Student Aid Index) calculation. This is what replaces the old EFC number and determines your aid eligibility. The complete processing time from submission to receiving your SAI is typically 2-3 weeks right now. Your schools won't be able to put together your financial aid package until they receive your SAI, but again, they can see that you submitted on time. If you're really concerned, you can always email your school's financial aid office with your FAFSA confirmation number to verify they'll consider your application submitted before their priority deadline.
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Aisha Khan
•Thanks for this detailed timeline! I'll definitely reach out to my school's financial aid office if I don't see the status change in the next couple days. I appreciate everyone's help!
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