


Ask the community...
Update: I tried the Claimyr service that someone suggested, and I FINALLY got through to a real person at FSA! The agent confirmed there was a mismatch between my SSN in their system and what the Social Security Administration had on file (even though I was entering it correctly). They did the "verification override" mentioned above and manually updated my account. My signature went through this morning and our FAFSA is now complete! Thank you all for the help - I would have never figured this out from the automated emails they kept sending.
omg thats awesome! im gonna try that today. so glad u got it fixed before ur deadline!!
Great to hear! For anyone else with this issue, remember to check your SAI calculation after this type of override. Sometimes these manual fixes can trigger a separate verification flag, so be sure to log back in after 3-5 business days to confirm everything processed correctly.
my brothers having the same issue but with his own ssn not matching. he tried making a new fsa id and that didnt work either. this whole simplified fafsa is a joke its way more complicated than before
For students (not parents) with SSN mismatches, there's actually a different process. He should contact his school's financial aid office and ask about a "Special Circumstances FAFSA Review" - this is different from the parent signature override. The school can initiate this process and it usually resolves within 10 business days.
UPDATE: IT WORKED!!! I followed @practical_solution's advice - waited 24 hours, used incognito mode, and clicked submit again. The system showed a weird error message at first, but then refreshed to Stage 2! My son's status now shows "FAFSA Form Submitted" with today's date. No need to re-sign or re-enter anything. THANK YOU to everyone who responded with suggestions. For anyone else having this issue - definitely try the 24-hour reset method before starting over.
omg im trying this right now!!! fingers crossed it works for me too!!!
So glad to hear it worked for you! One more tip for future reference - take screenshots of your confirmation page and save the confirmation number. The new system has been known to occasionally revert statuses, and having proof of submission can save you headaches later.
That's excellent advice! Just took screenshots of everything including the confirmation number. Thanks again for your help - you saved us from starting all over.
Just wanted to add - while you're waiting for verification, make sure your son has gathered all the other information he'll need for the application. For the 2025-2026 FAFSA, you'll need 2023 tax information (which is different from previous years where you used prior-prior year tax info). Also make sure you have records of any untaxed income and current asset information (bank accounts, investments, etc.) ready to go. The new FAFSA pulls some tax info directly from the IRS, but you'll still need to answer questions about assets manually.
Thank you! We've got the 2023 tax returns ready. Do we need to report his small checking account (~$900) or is there some minimum threshold? And what about his 529 plan that his grandparents set up?
Yes, you should report his checking account as a student asset. There's no minimum threshold, though student assets are assessed at a higher rate than parent assets when calculating the Student Aid Index (SAI). For the 529 plan, if it's owned by the grandparents, it's no longer reported on FAFSA (this changed with the new simplified FAFSA). If you or your husband are listed as the account owner, then you'd report it as a parent asset. Parent-owned 529 plans have much less impact on aid eligibility than student-owned assets.
UPDATE: Our verification just went through! It took exactly 3 days. Now we're able to complete the parent contribution section without any issues. Thanks everyone for your help and reassurance!
Great news! Glad to hear it worked out without any additional steps needed. Good luck with the rest of the application!
Thanks for updating us!! Ours is still pending but hopefully tomorrow 🤞
when mine was down i just used the mobile app and it worked fine
Wait, there's a mobile app?? I didn't even know that! I'll have to download it for future reference.
my daughter had this problem last week and we missed her Cornell deadline bc of it. had to request an extension. they should really be more clear about when the site is down. btw anyone know if they really check parent's retirement accounts on the new FAFSA? i think i entered mine wrong
Regarding retirement accounts - if they're designated retirement accounts (401k, IRA, etc.), they typically aren't counted as assets on the FAFSA. However, if you're concerned about an error, you can submit a correction to your FAFSA after it's processed. You might want to contact your daughter's financial aid office directly about the missed deadline as well.
Misterclamation Skyblue
Not sure if this helps but my son's college financial aid office told us that some email servers are blocking the FAFSA emails because they think they're phishing attempts. They suggested we add studentaid.gov and noreply.fafsa.gov to our email's safe sender list BEFORE resending the invitations. Worked for us after that!
0 coins
Ev Luca
•That's really helpful - I just added both to my safe sender list. His father is doing the same. We'll try the resend after that. Thanks!
0 coins
Avery Davis
Any update? Did you get the invitation emails yet?
0 coins
Ev Luca
•SUCCESS!!! We did get the invitations finally. What worked was a combination of things: my son removed us completely, we both added studentaid.gov to our safe sender lists, and then he re-added us with slightly different capitalization in our email addresses. Not sure which of those things fixed it, but we got the emails within minutes after that. Now working on completing our sections. Thanks everyone for the help!
0 coins