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Did you try contacting the Federal Student Aid Information Center directly? They should be able to fix this on their end. I know the wait times are ridiculous, but this seems like something only they can resolve if it's a system error.
We actually did try calling them once but gave up after being on hold for over an hour. I think I'll try some of these technical solutions first, and if none of them work, we'll have to bite the bullet and wait on hold again. Thanks for the suggestion though!
Hey, just checking back - did any of these solutions work for you? I'm curious because we're still seeing this issue pop up with other families at our center.
Yes! We got it to work finally! It was actually a combination of things. First, we had the mother double-check her FSA ID settings to confirm the "No SSN" box was checked. Then we completely logged out, cleared browser cache/cookies, and waited about an hour. When we tried again, we used ALL CAPS for her name as someone suggested. That finally worked! The invitation went through and she was able to contribute her information. Thanks everyone for all your help - this forum saved us!
Thank you all for the advice! I called the community college's financial aid office this morning, and they confirmed that only my boyfriend (her legal father) should be listed on the FAFSA since we're not married. They said to have him report zero income and be prepared to provide a written statement explaining how our household expenses are covered if they request verification. The counselor mentioned this happens frequently with blended families, so we shouldn't worry too much. I appreciate everyone's help with sorting this out!
That's great! Getting confirmation directly from the college's financial aid office is always the best approach. They're familiar with these situations and can guide you through any verification process if it comes up. Best of luck to your stepdaughter with her college journey!
UGH why does the FAFSA have to be so COMPLICATED?? It's like they designed it to be confusing on purpose! And now with all the new changes to the 2024-2025 FAFSA it's even MORE confusing. Did your college say anything about the new SAI score vs the old EFC? I heard they're using a different formula now.
Yes, they've replaced the Expected Family Contribution (EFC) with the Student Aid Index (SAI), which uses a modified formula. For a household with a zero-income parent like in this case, the SAI will likely still be very low, possibly zero, which would maximize potential need-based aid. The main difference is that the SAI can actually go as low as -1500 in some cases, which wasn't possible with the old EFC system.
@OP - did the browser switch fix the issue for you? Just checking back to see if you got it resolved since the deadline is so close.
Glad you got it working! Remember for everyone else - next year start the process AT LEAST a month before the deadline. Every year I see the same panic posts the week before deadlines. The FAFSA system is just not reliable enough for last-minute submissions.
easier said than done when your trying to get tax info from an ex who wont cooperate until the last minute 🙄
True, family complications make it harder. In that case, you can actually submit with estimated tax info and update it later! Better to get something in by the deadline than miss it completely.
i'm confused abt somethin else - does the SAI even matter for merit scholarships??? i thought merit was JUST based on ur grades/test scores and had nothing to do with financial need or SAI numbers????
You're correct that merit scholarships are primarily based on academic achievements, not financial need. They're awarded regardless of your SAI. But when schools calculate your total financial aid package, they may factor in merit scholarships you've received when determining how much need-based aid to provide. That's what creates the confusion for many families.
Thanks everyone for the responses! For what it's worth, I called two schools today and they both handle merit aid differently. One school reduces need-based aid dollar-for-dollar when you get merit scholarships (so it doesn't really help much financially). The other school applies merit ON TOP of need-based aid, which is obviously much better. Definitely worth asking each school directly!
That's exactly why these forums are so helpful! Each school has their own policies that aren't always clear from their websites. Great job being proactive and calling them directly. When you get all your aid packages, you might want to try negotiating with your top choice if another school offered better terms.
Luca Russo
just fyi my neighbor had their kid emancipate right b4 college and they got TONS more aid that way. might be worth looking into legal emancipation if ur kids r 17
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Mateo Sanchez
•This is extremely problematic advice. Legal emancipation is a serious court proceeding that requires proving that parents are unfit or that the minor is completely self-supporting. Pursuing emancipation solely for financial aid purposes could constitute fraud. Courts don't grant emancipation for financial convenience - it's for situations where minors truly need to be legally separated from their parents. Please don't suggest this as a financial aid strategy.
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Zara Mirza
After reading through all these responses, I think your best options are: 1. The strategy mentioned by the financial aid counselor about PLUS loan denial leading to increased unsubsidized loan eligibility for your children 2. Filing appeals for professional judgment at each school based on the multiple students in college and any other special circumstances 3. Looking into whether any of your children qualify for merit scholarships or outside private scholarships Remember that falsifying information on the FAFSA has serious consequences including having to repay all aid received, fines up to $20,000, and possible prison time. The schools and the Department of Education have sophisticated systems to detect fraud.
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Diego Flores
•Thank you for summarizing. I would never want to falsify information - was just trying to understand the system better. The PLUS loan denial strategy sounds promising, along with appealing to the financial aid offices directly. I appreciate everyone's help!
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