THE ENTIRE FINANCIAL AID SYSTEM IS BROKEN!!!! My son's FAFSA was "missing" at two schools but "complete" at three others AT THE SAME TIME!!! How is that even possible?? It's all the SAME FEDERAL SYSTEM!!! Then we find out weeks later that the problem was the schools that couldn't "find" his FAFSA were looking under his SSN with a typo. BUT THEY NEVER TOLD US. We only found out because I physically went to the financial aid office and made them check. Check for typos in how they have your student listed!!!

Final recommendation: Email the financial aid office at the third school, include your daughter's full name, student ID if you have it, and date of birth. Explain that the FAFSA is complete with an SAI showing on studentaid.gov and that other schools have already processed it successfully. Ask if there's anything specific they need from you to complete processing. Sometimes a direct email gets better results than phone calls, and you'll have documentation of your communication efforts if there are any issues with deadlines.

The new FAFSA is a complete disaster. My daughter lost thousands in institutional aid because we couldn't submit on time due to these exact technical issues. The government had THREE YEARS to prepare the new system and yet here we are with these basic functions not working. And good luck getting help - the phone lines are a joke. This will end up hurting the most financially vulnerable students who don't have parents with time to troubleshoot these ridiculous problems.

UPDATE: I finally got it working! For anyone else stuck in this loop, here's what worked for me: 1. I followed the advice about entering zeros in ALL asset fields (even ones that didn't apply to me) 2. I removed all commas and dollar signs from every financial field 3. I used an incognito browser window after clearing cache After doing all three, I was FINALLY able to get to the signature page and complete the submission. My son's SAI calculation appeared about 2 hours later. Thank you everyone for your help with this frustrating issue!

I don't mean to get off topic but my cousin's FAFSA had the exact same issue last year. Her SAI was way off because the system counted her parents' retirement account as an available asset (which it shouldn't). Took forever to get it fixed. Just mentioning in case that's what happened to yours - might be worth checking the asset portion specifically when you get through.

UPDATE: I used Claimyr and got through to a FAFSA agent in about 25 minutes!!! The agent said there was an error in our asset calculation - somehow our small checking account balance of $3,800 got entered as $38,000! They were able to fix it on the spot and said my corrected SAI should update within 3-5 business days. THANK YOU everyone for your help - especially for the Claimyr suggestion. Literally saved my financial aid package!

Based on the 2025-2026 FAFSA guidelines, having the student begin the application is the technically correct approach. The student is the applicant (even if they're a dependent) and parents are considered contributors. The current FAFSA form was redesigned with this workflow in mind. Technically speaking, the student should: 1. Create their FSA ID (if they haven't already) 2. Start the FAFSA application using their FSA ID 3. Complete the student demographic section 4. Select their schools 5. Answer dependency status questions 6. Use the "Invite a Contributor" function to have parents complete their section Then the parent: 1. Receives the invitation 2. Logs in with their own FSA ID 3. Completes only the parent financial information section 4. Signs with their FSA ID Finally, the student returns to review everything and submit the completed application. Following this process reduces errors and confusion.

Thanks everyone for all your helpful responses! It's clear that having my daughter start the application first is the right approach. I'll make sure she initiates it and completes her sections before I jump in to help with the parent information. Really appreciate all the insights - especially about the communication going to her email and the importance of building ownership in the process. This community is amazing!

Also make sure they put in the correct Asset Net Worth and don't include their primary residence in that amount!!! I see SO MANY FAFSA forms where people accidentally include their home value and it totally messes up their SAI (Student Aid Index) calculation. The system doesn't catch this error and it can make it look like they have WAY more assets than they really do for aid purposes.

Illinois has a FAFSA priority date of December 1st for state aid through the MAP Grant program, so they've already missed that for full consideration. However, they should still complete it ASAP as MAP Grants are awarded until funds are depleted. For citizenship documentation, they need: - Dates of citizenship for both student and parent - Alien Registration Numbers (if they had them before citizenship) - Be prepared to provide copies of naturalization certificates if selected for verification One more tip: When entering the parent's information, she should use EXACTLY the same name as it appears on her Social Security card. Any discrepancy can cause processing delays.