Stuck waiting for Arizona College Connect FAFSA report access - what now?

Yes! The EXACT same thing happened to me last year. Their system is sooooo slowwww. It took almost 3 weeks to get my login info and I was freaking out too. Try calling the AZ Commission office directly instead of using the email on the website. That's what finally worked for me.

This is unfortunately very common with the Arizona College Connect portal. As a college access advisor who's worked with multiple schools, I can tell you this happens frequently, especially at the beginning of each FAFSA cycle. A few things that might help: 1. Double-check that your school's designated FAFSA administrator (usually a principal or district admin) has formally added you to the system. Often they need to approve access first. 2. Call the Arizona Commission for Postsecondary Education directly at 602-258-2435 and explain your situation. They manage the College Connect portal. 3. If you need immediate data while waiting for access, ask a colleague or counselor who already has access to download the most recent report for you. 4. Email help@azfafsareport.org specifically - that's the technical support email rather than the general information one. Hope this helps! The system is valuable once you get access, but the onboarding can be frustrating.

ugh arizona systems are THE WORST. i had 2 wait like a month last yr for access and missed half the early fafsa season. so annoying!!!!

As someone who's managed FAFSA completion initiatives across several districts, I recommend trying to reach an actual person at the Arizona Commission. The call center for Arizona College Connect is notoriously understaffed this time of year with the new FAFSA cycle beginning. In the meantime, you can get some preliminary data directly from Federal Student Aid. While not as detailed as the Arizona College Connect reports, the FAFSA Completion by High School report is publicly available here: https://studentaid.gov/data-center/student/application-volume/fafsa-completion-high-school It updates every two weeks, so the data won't be real-time, but it will give you something to share with your administration while you wait for full access. Just filter for Arizona and find your school. For next year, I recommend submitting your access request in August before the FAFSA cycle begins - that's when their system is least busy.

I had this exact problem but with Utah's system last year! Waited 3 weeks and nothing. For us it turned out the initial paperwork was sitting on someone's desk waiting for a signature. Maybe check if all your forms actually made it through the approval chain?

Hey there! I work with the FAFSA completion initiative in California, and while we have a different system, I've had success reaching Federal Student Aid directly when I've had major delays with our state portal. If you've already tried the direct Arizona Commission route and still aren't getting anywhere, you might want to try Claimyr to reach FSA. I was stuck in a similar situation and used it to get through to an actual person at FSA who helped expedite my request. Their site is claimyr.com and they have a video showing how it works: https://youtu.be/TbC8dZQWYNQ Even if FSA can't directly give you access to the Arizona system, they can sometimes help apply pressure from their end since these state reporting systems operate under their guidance. Just an option if you're still stuck after trying the state-level contacts!

just wondering why cant you ask another counselor at your school to download the reports for you temporarily while waiting?? thats what we did when our new person started

Just checking back - were you able to reach someone at the Arizona Commission using that phone number? Sometimes it helps to call right when they open at 8:30am to get through. Let us know if you need other strategies!