< Back to FAFSA

Austin Leonard

Can't access my son's FAFSA parent portion despite husband completing his part - help!

Really frustrated with the FAFSA portal right now! My son completed his portion of the 2025-2026 FAFSA and sent invites to both me and my husband as contributors (since we're married). My husband had no issues completing his part last week, but I'm completely stuck. Every time I click the invitation link and log into my studentaid.gov account, it just shows my old college information from when I took classes 5 years ago! I've tried logging out and back in multiple times, clearing browser cache, even using a different device. I've also tried going to the main FAFSA page and manually entering my son's info, but his application never appears in my dashboard. Has anyone dealt with this contributor access issue? The deadline is coming up soon and I don't want his aid to be delayed because of this technical glitch.

Anita George

•

same thing happened to me! their system is so broken this year with the new FAFSA. my wife could access but i couldnt for our daughter. try using chrome in incognito mode, worked for me after 3 days of trying

0 coins

Thanks for the suggestion! I'll try incognito mode tonight. Did you have to do anything special with the link or just open it directly in incognito?

0 coins

This is actually a common issue with the new FAFSA system. The problem is that the invitation links expire after 14 days, and sometimes the system doesn't properly connect contributor accounts when you have your own FSA ID from previous college enrollment. Here's what you need to do: 1. Have your son log into his FAFSA account 2. Ask him to go to the "Contributors" section 3. He needs to delete your current invitation and send a new one 4. When you receive the new email, open it on a fresh browser (incognito works well) 5. IMPORTANT: Make sure you're using the exact email address that he sent the invitation to If that doesn't work, there's another approach - your son can actually manually enter your information himself if you provide it to him. This isn't ideal from a privacy standpoint, but it's a workaround many families are using when the contributor system fails.

0 coins

Thank you for these detailed steps! I'll have him resend the invitation tonight. I didn't realize they expired after 14 days - that might be exactly what happened since he first sent it about three weeks ago. If the new invitation doesn't work, we might have to resort to the manual entry option, though I'd prefer to complete it myself.

0 coins

Logan Chiang

•

The new FAFSA is GARBAGE! I had to fill out FOUR SEPARATE FORMS because of glitches like this. My husband never got his to work AT ALL and we had to use the manual option where I just entered all his info myself. The whole contributor system is broken and FSA knows it but won't admit it. My daughter almost missed her priority deadline because of this nonsense. The old FAFSA was complicated but at least it WORKED.

0 coins

Isla Fischer

•

While I understand your frustration, there are some troubleshooting steps that can help. The new FAFSA system is actually designed to be more streamlined, but the implementation has had issues. For most families, it's eventually working after proper troubleshooting. Let's focus on helping the original poster solve their specific problem rather than discouraging them.

0 coins

Isla Fischer

•

There's another technical issue that could be happening here. If you already have an FSA ID from your previous education, your account might be experiencing a "role conflict" in the system. The FAFSA portal sometimes struggles to recognize when someone needs to access both as a former student AND as a parent contributor. Try this more technical fix: 1. Go directly to studentaid.gov (not through the invitation link) 2. Log in with your FSA ID 3. Go to "Account Settings" in your profile 4. Look for "Account Functions" or "User Roles" 5. Make sure your account has both "Student" and "Parent" roles enabled 6. Log out completely 7. THEN try the invitation link again This resolved the issue for several parents in similar situations.

0 coins

This is super helpful, thank you! I didn't even think to check my account roles. I'll try this solution first thing tomorrow and report back if it works. It makes sense that having my old student account might be causing conflicts.

0 coins

my daughter had similar problem. we called fafsa but waited 3 hours and got disconnected!!!! waste of time. ended up just having her fill everything out herself with our tax info. not ideal but it worked and she got her SAI score last week

0 coins

Ruby Blake

•

I had the same issue trying to call FSA about a different contributor problem. After getting disconnected twice, I found this service called Claimyr that got me through to an actual FAFSA agent in about 20 minutes instead of waiting for hours. Check out claimyr.com - they have a video that shows how it works: https://youtu.be/TbC8dZQWYNQ. The agent was able to fix the contributor access issue by sending a special reset link that bypassed the normal invitation system. Saved me so much frustration!

0 coins

Have you checked if your email address is exactly the same on both systems? When my wife was having a similar issue, we discovered that she had used firstname.lastname@gmail for her FSA ID but our daughter sent the invitation to firstnamelastname@gmail (without the dot). Even though Gmail treats those as the same email, the FAFSA system sees them as completely different accounts! Worth checking if there's any tiny difference in how your email is entered.

0 coins

Oh wow, I hadn't thought of that! I'm pretty sure I've used different variations of my email over the years (with and without periods). I'll check with my son what exact email he used for the invitation. Thanks for pointing this out!

0 coins

Ella Harper

•

just wondering does anyone know if both parents HAVE to fill out the form separately? My wife did hers but I'm having the same issue as OP. Will it affect our son's SAI if only one parent completes it?

0 coins

Yes, for the 2025-2026 FAFSA, if both parents are married and living together, both must complete their contributor sections separately. Having only one parent complete it will either prevent submission entirely or could significantly delay processing while they request the missing information. This is different from the old FAFSA which allowed one parent to enter information for both. The new SAI calculation requires input from all contributors to generate an accurate Student Aid Index.

0 coins

UPDATE: IT WORKED! I followed the advice about checking account roles and discovered I only had "Student" enabled. After adding the "Parent" role, logging out completely, and using the fresh invitation link my son sent, I was able to access his FAFSA as a contributor! Currently finishing up my section now. Thank you all so much for your help!

0 coins

Isla Fischer

•

That's great news! This role conflict issue is becoming increasingly common as more parents who once were students themselves are now helping their own children with FAFSA. Glad you got it resolved before any deadlines. Make sure to have your son check his submission status a few days after you complete your portion - sometimes there's a final confirmation step needed on his end to complete the process.

0 coins

FAFSA AI

Expert Assistant
Secure

Powered by Claimyr AI

T
I
+
20,087 users helped today