


Ask the community...
my neice had something similarr with fafsa and she just went to the finacial aid office in person and they fixed everything right there!! maybe try that?
The financial aid office can help with many things, but they can't directly fix FAFSA account verification issues - that has to be resolved through Federal Student Aid directly. However, going to the financial aid office is still a good idea because they can note the account issue in your file and may extend institutional deadlines while you get it resolved.
Just wanted to update everyone! My daughter was finally able to get through to someone at FSA after using Claimyr (thanks for that recommendation!). The agent confirmed that her original submission date was still preserved, and they were able to expedite the verification process. Her account is now showing the SAI score, and she's already contacted her schools to let them know about the situation. They were all very understanding and said it wouldn't affect her aid consideration. So relieved this is finally resolved!
That's great news! Glad it worked out for you. It's such a relief when you can finally get through to someone who can actually help.
I experienced the Navient to MOHELA transfer about 8 months ago. Here's what you should know: 1. This won't affect your FAFSA or your daughter's financial aid eligibility at all. Federal loan information is tracked by your SSN in the National Student Loan Data System (NSLDS), not by servicer. 2. By law, your loan terms cannot change during a servicer transfer. Same interest rate, same payment plan, same forgiveness progress. 3. What DOES often happen: - You'll need to set up a new online account with MOHELA - You'll need to re-establish autopay (this doesn't transfer automatically) - Your due date might shift slightly - You'll get new payment instructions 4. If you notice ANY changes to your payment amount, immediately contact MOHELA and reference the "servicing continuity" requirements from the Department of Education. The transition was relatively smooth for me, but it does require some proactive monitoring on your part.
I wish mine had been smooth!! took like 4 months to get everything fixed and they kept giving me different answers every time I called 🙄
my cousin had this happen and he said mohela actually LOWERED his payment by like $12/month so maybe youll get lucky lol. but yeah you gotta redo all your account stuff and autopay and everything its super annoying
THIS IS WHY I TELL EVERYONE TO AVOID STUDENT LOANS!!! The whole system is RIGGED against borrowers!!! I had $45k in loans and they somehow ballooned to $68k even though I never missed a payment! These companies are PREDATORY and the government LETS THEM GET AWAY WITH IT!!!!
Quick update based on other responses: Since you confirmed these are federal student loans (not private), you have additional protections. Contact the FSA Ombudsman Group specifically - they're designed to resolve disputes between borrowers and loan servicers. Their contact info is: https://studentaid.gov/feedback-ombudsman/disputes/prepare Also, federal student loan servicers are required by their contracts with the Department of Education to maintain accurate credit reporting. This gives you additional leverage beyond just the FCRA protections.
My cousin works in financial aid at a university and she said they're seeing tons of similar problems with the new FAFSA system. She said always save PDFs of everything you submit!!! Even if it seems to go through ok.
UPDATE: We successfully created a new FAFSA application tonight and everything went smoothly! My son sent me a new contributor invite without any problems, and this time I triple-checked my SSN before proceeding. The system accepted all our information and we were able to submit without issues. Thanks everyone for your help and advice!
Great news! Glad it worked out smoothly the second time around. Make sure to keep an eye on your email for any notifications about the SAI (Student Aid Index) calculation or requests for additional verification. Those typically come 3-5 days after successful submission.
Amara Okafor
To address your specific error about the mother's SSN and birthdate not being processed: This likely happened because the system now requires the actual person (you) to enter and verify this information using your own FSA ID, not your husband entering it on your behalf. Our financial aid office has seen hundreds of these cases since the new FAFSA launched. Starting fresh with each person having their own FSA ID is the cleanest solution. And don't worry about the previous attempts - the system will recognize the newest submission as the valid one.
0 coins
Sasha Ivanov
•This makes so much sense now. I'll create my own FSA ID too. Do both parents always need to submit information, or can we choose just one parent to be the contributor?
0 coins
Amara Okafor
•If you're married and file taxes jointly, you'll generally designate one parent as the contributor, but both parents' income information will be reported on the FAFSA. The contributor parent will need an FSA ID to complete their section. If you file taxes separately, the situation might be different based on your specific circumstances.
0 coins
Liam Murphy
And FYI when ur son makes his FSA ID, make SURE he uses an email he actually checks!!! My daughter used some random gmail she never looks at and we missed deadlines cuz she never saw the notifications 🤦♀️
0 coins
Sasha Ivanov
•That's great advice, thank you! He has a personal email he uses for college stuff, so we'll make sure he uses that one.
0 coins