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After dealing with this for days, I called my son's college financial aid office directly. They said they're hearing about this issue from LOTS of families. Their suggestion was to have the student remove the parent as a contributor temporarily, then add them back and generate a fresh invitation link. Apparently this resets something in the system. Worth trying if you're still stuck!
We tried that THREE times and it still gave me the error page each time! This whole system is a disaster. Why did they have to change everything from the old FAFSA anyway? That one at least WORKED.
Sasha Reese
•The change to the new system was mandated by the FAFSA Simplification Act passed by Congress. The intention was good - to make the form shorter and easier to complete - but the implementation has obviously been problematic. The Department of Education had to compress what was supposed to be a multi-year rollout into a much shorter timeframe, which is partly why we're seeing so many technical issues.
when my mom had this problem we fixed it by having her create a completely new FSA ID. for some reason the old one she used last year kept triggering the error page. kinda annoying to make a new account but at least it worked!
Interesting! I might try this as a last resort. Did she have any trouble with the new FSA ID being linked to her tax information for the IRS Data Retrieval Tool?
yeah actually that was kind of a pain. she had to wait like 3 days before the new FSA ID would link with her taxes. something about verification taking time. but eventually it worked and we got everything submitted before our priority deadline
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NebulaNomad
One additional thing to be aware of: Even if you submitted early, schools won't receive your FAFSA information until after the December 1st official processing date. So if you're contacting any schools about your financial aid package, they won't have your data yet even though you've submitted.
That's really good to know! I was planning to email my top choice school about scholarship deadlines next week. I'll make sure to mention that I've already submitted my FAFSA but understand they won't have access to it until after Dec 1st.
Paolo Rizzo
Just to close the loop on this thread - the original poster should be absolutely fine if they received a 2025-2026 confirmation email. The Department of Education does sometimes allow early submissions through their system testing phases. Your application is valid, you don't need to resubmit, but processing won't begin until after the official December 1st launch date. Just make sure to check your studentaid.gov account after that date to confirm everything is still showing as properly submitted.
Thanks everyone for the help! I'll check my account after Dec 1st to make sure everything's still good. What a relief that I don't have to redo the whole thing!
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Mei Zhang
I'm just waiting for the old FAFSA to come back. This new system is ridiculous and I've had it with all these technical issues. My daughter might miss out on thousands in aid because their stupid system can't handle basic tax information. How are families supposed to plan when the most basic functionality doesn't work?!!
AstroAce
•I feel your frustration! The old system wasn't perfect, but at least it reliably pulled tax information. This new one has been a disaster from day one.
Yuki Tanaka
Quick update on this issue: The Department of Education just announced they're aware of this IRS Data Retrieval Tool problem and are working on a fix. They're estimating it will be resolved in the next system update on June 14th. However, if you have pressing deadlines, I still recommend manually entering your information rather than waiting.
Thank you for the update! We're not waiting - already started the manual entry process last night. Honestly at this point I don't trust any of their system updates to actually fix problems without creating new ones.
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Ava Martinez
Financial aid administrator here. A few important points: 1. For FAFSA purposes, stepparents ARE included in the household regardless of tax filing status or legal guardianship. This is a common misunderstanding. 2. That said, maintaining genuine separate households SHOULD be considered during a professional judgment review. 3. The fact that they only asked for his name but used his income suggests they likely obtained it through the IRS Data Retrieval Tool or other database matching. 4. For 2023-2024 FAFSA, non-taxable income like survivor benefits IS still counted in the calculation (this changes with the 2024-2025 FAFSA). 5. The solution is to request a Professional Judgment review at your son's school. Only the school (not FAFSA itself) can adjust the calculations based on your special circumstances. 6. Bring documentation of separate households (utility bills, leases, etc.) and be prepared to explain why the stepparent's income should not be included.
Thank you for the expert insight! It's frustrating that they count stepparents regardless of actual household situation. I'll definitely pursue the Professional Judgment review with all the documentation. Just to clarify - even though we file taxes separately and maintain separate residences, they still automatically include his income?
Ava Martinez
Yes, that's correct. FAFSA rules consider your marital status first, then look at who lives in the household. The fact that you file taxes separately doesn't change the FAFSA treatment, unfortunately. The separate households is your strongest argument for a professional judgment review. One more thing to check: make sure the household size was reported correctly. If it was reported as smaller than it actually is, that could also artificially inflate the SAI.
Thank you again. I'll double check the household size too. We'll pursue the professional judgment review as our next step. It's just frustrating that the system is so inflexible with unique family situations.
Isabella Tucker
ppl always blame students for these mistakes but the system is literally designed to be confusing af. why wouldn't summer 2024 be covered by the 2024-2025 FAFSA?? that makes logical sense! but nooooo gotta make it complicated
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Tyler Lefleur
•RIGHT?? and then they act like ur dumb for not understanding. i asked 3 diff ppl at my fin aid office and got 3 diff answers abt which fafsa to use for summer
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Camila Jordan
Update us after you speak with your financial aid office! If they say you needed the 2023-2024 FAFSA for summer and their deadline has passed, ask specifically about: 1) Late FAFSA exceptions, 2) Summer-specific scholarships, 3) Payment plans, and 4) Emergency aid funds. Many schools have emergency funds for students who otherwise couldn't afford to continue their education.
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Alexis Renard
•Thank you so much for this advice! I just got off the phone with my school's financial aid office. They DO use the 2023-2024 FAFSA for Summer 2024, but luckily their deadline for summer aid applications isn't until May 15. They're also sending me a summer-specific aid application that I need to complete. Sounds like I might still get some aid for summer after all!
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