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Need PFMLA phone number and confused about 820 qualifying hours requirement?

Trying to figure out how to apply for Paid Family Medical Leave in WA and can't find a straight answer anywhere. Does anyone have the direct phone # for PFMLA? Every time I call the main ESD line they transfer me around and then I get disconnected. Also why do they need 820 hours to qualify? My friend in Oregon said they only needed like 500 hours for their state program. I've worked part time for 8 months (about 25 hrs/week) and not sure if I've hit enough hours yet. Really need this leave to care for my mom after her surgery next month but the website is so confusing!!

Yuki Nakamura

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The phone number for WA Paid Family & Medical Leave is 833-717-2273. They're open weekdays 8am-5pm. Regarding the 820 hours requirement - this is set by state law. You need to have worked at least 820 hours in Washington during your qualifying period (either the first four of the last five completed calendar quarters OR the last four completed calendar quarters). At 25 hours a week for 8 months, you're looking at roughly 800-850 hours, so you might just qualify. You can check your exact hours through the PFML website once you create an account.

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Ethan Moore

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THANK YOU!! Will try calling them tomorrow. Still confused about the qualifying period though...is that different from the base year they use for regular unemployment?

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StarSurfer

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its 833-717-2273 but good luck getting through lol i tried for 2 weeks and kept getting the busy signal or disconnected. the website works better but still confusing af

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Carmen Reyes

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I had the same issue trying to call them directly. I ended up using Claimyr (claimyr.com) to get through - they have this callback system that basically waits in the phone queue for you and then calls you when an agent is available. Saved me hours of frustration. There's a video explaining how it works here: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 Regarding the 820 hours - yes, it's higher than some other states, but that's just how WA set up their program. They calculate it differently than unemployment too, so don't assume you qualify for one if you qualify for the other.

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Andre Moreau

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FYI IT'S NOT FMLA!!! PFML is the state program (paid) and FMLA is the federal program (unpaid job protection). They are COMPLETELY DIFFERENT!! People mix them up all the time. The 820 hours is for the state Paid Family Medical Leave while FMLA requires 1,250 hours and only applies if your employer has 50+ employees. Just wanted to clarify since your post title mentions FMLA but you're asking about the state program.

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Ethan Moore

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Oh shoot you're right. I meant PFML! Get the acronyms confused. Thank you for explaining the difference!

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You can also use the PFML benefits calculator on their website to estimate how much you'd receive if you qualify. The number of hours is what it is - it was determined when the law was passed and isn't likely to change anytime soon. The 820 hours works out to about half-time work for a year, which seems reasonable for an earned benefit. And just to be crystal clear, the full name is "Paid Family and Medical Leave" (PFML) - though some people add the A for "Act" sometimes (PFMLA). Washington's program is actually more generous than many states that don't even have paid leave.

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Jamal Thompson

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wait but does the 820 hours have to be with your current employer or can it be combined from multiple jobs?? I worked full time Jan-May then switched jobs in June and now working part time

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Mei Chen

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I went through this last year helping my brother apply for PFML. So frustrating! The 820 hours requirement really hurt him because he'd been working just under 20 hours a week while going to school, and he ended up being about 40 hours short for the qualifying period. My advice - if you've worked 25 hours/week for 8 months steady, you're probably right at the edge of qualifying. Make sure you have pay stubs or some way to verify all your hours in case there's a discrepancy in what employers have reported. Also, start the application process ASAP! It can take several weeks to get approved even after you qualify. You don't want to be scrambling at the last minute when your mom has her surgery.

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CosmicCadet

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the reason its 820 hours is because washington state hates part time workers lol. But srsly I think it has to do with how the program is funded through payroll taxes or something. I know oregon and some other states are lower. But ur at 25hrs x 4 weeks x 8 months = 800 hours so ur close? maybe pick up some extra shifts if u can before applying

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Yuki Nakamura

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While I understand the frustration, the 820 hours requirement is actually designed to ensure the program remains financially sustainable while still covering most workers who regularly participate in the workforce. Washington's program offers one of the highest benefit amounts in the country (up to 90% wage replacement for lower-income workers), which is why the hours requirement is structured as it is. And yes, picking up extra shifts is good advice if you're on the borderline!

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Andre Moreau

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ALSO IMPORTANT: Make sure you're checking your QUALIFYING PERIOD correctly! If your mom's surgery is next month (assuming March 2025), your qualifying period would likely be either: 1. The first 4 of the last 5 completed quarters (Q4 2023, Q1 2024, Q2 2024, Q3 2024) OR 2. The last 4 completed quarters (Q1 2024, Q2 2024, Q3 2024, Q4 2024) You can use whichever gives you more hours. The ESD site has a calculator that helps determine this.

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Ethan Moore

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This is super helpful, thank you!! I started this job in June 2024 so option #2 would probably be better for me.

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