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Amara Oluwaseyi

How to speed up ESD adjudication process? Stuck in limbo for weeks!

I've been waiting on adjudication for nearly 7 weeks now and my savings are almost completely gone. My claim is for seasonal construction work that ended in January. The ESD website just says 'adjudication in progress' with no timeline or explanation. I've tried calling about 20 times over the past 3 weeks but can't get through to a real person. I waited on hold for 2 hours yesterday before getting disconnected! Does anyone know if there's a special number or trick to actually speak with someone who can tell me what's happening with my claim? Or ways to speed up the adjudication process? My rent is due in 10 days and I'm seriously stressing out. Has anyone successfully gotten through to a real person at ESD recently?

Unfortunately there's no easy way to speed up adjudication. The ESD system is backed up as usual. The standard adjudication process takes 4-8 weeks right now, though some cases can take longer if they're complex. What specific issue put you in adjudication? Sometimes the type of issue affects how long it takes.

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They're saying something about 'job separation issue' but I don't understand why. My employer and I both agreed the job ended because the project was completed. It wasn't a firing or quitting situation at all. It's just regular seasonal construction work!

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did u try calling super early? like right when they open at 8am? thats how i got thru last month

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Yeah tried that 3 times. Got the 'high call volume' message each time and was disconnected after waiting over an hour. So frustrating!!!

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Been there, done that. ESD adjudication is THE WORST! I waited 9 weeks last year and almost lost my apartment. The whole system is designed to make people give up. The 'job separation issue' is basically them checking with your employer to confirm you didn't quit or get fired for misconduct. But even when it's clear-cut, they take FOREVER. The people answering the main line usually can't do anything to help anyway.

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totally agree!!!! system is broken af. my friend waited 11 weeks and then they just randomly approved him with no explanation

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I had a similar adjudication situation last year and finally got it resolved after trying Claimyr. It's a service that connects you with an ESD agent without the endless hold times. You can see how it works at https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 and use their site claimyr.com. Once I actually spoke with someone, they were able to expedite my adjudication because it was a simple seasonal work situation like yours. Worth checking out if you're desperate to get through.

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Thanks for sharing! Never heard of that before. Did they actually help resolve your case or just get you to an agent? I'm desperate enough to try anything at this point.

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They just connected me to an actual ESD agent - the same ones you'd reach if you got through the normal phone line. But once I had an agent on the phone, I explained my hardship situation and they were able to flag my case for expedited review. The adjudication was completed within a week after that call. Much better than waiting indefinitely!

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Have you tried contacting your state representative? That's what finally worked for me. I was in adjudication for 5 weeks, emailed my state rep's office explaining the financial hardship, and they contacted ESD on my behalf. My claim was processed within 3 days after that. Worth a try!

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Wow, I hadn't thought of that! How do I find my representative's contact info? And did you just email them or call?

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Just go to leg.wa.gov and enter your address to find your district representatives. I emailed mine with my claim ID, last 4 of SSN, and a brief explanation of my hardship. Most have staff dedicated to helping constituents with ESD issues. They deal with this stuff all the time.

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one time i waited 13 weeks and then they denied me anyway lol just saying dont get ur hopes up the esd is garbage

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Make sure you're still filing your weekly claims even while in adjudication. If you don't, you'll lose eligibility for those weeks even if your adjudication is eventually approved. Also, double-check your ESD account to make sure they haven't sent you any messages requesting additional information - sometimes adjudication is delayed simply because they need more documentation from you.

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Yes, I've been doing my weekly claims and job search activities religiously. I check my messages every day and there's nothing asking for more info. That's part of why it's so frustrating - I have no idea what the holdup is or if I need to do something to move things along.

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I went through something similar with my adjudication last month. The key is documenting everything. Write down each time you call, how long you wait, etc. When you do get through to someone, ask specifically: 1. What is the exact issue causing the adjudication? 2. Is there any documentation I can provide to help resolve it? 3. Can this be escalated due to financial hardship? 4. Can you note in my file that I've made multiple contact attempts? Also, try the ESD secure message portal instead of calling. Sometimes they respond within 3-5 business days. Be concise but mention the financial hardship specifically. This helped get mine bumped up in the queue.

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Thanks for the detailed advice. I'll definitely try the secure message portal with those specific questions. Did you get any actual updates through the portal or did they just resolve your case without much communication?

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They responded to my message saying they'd marked my case for expedited review due to financial hardship, then about 4 days later my adjudication was complete. The portal isn't perfect but it's better than banging your head against the wall with the phone system. Just make sure to check for responses daily.

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One other thing to try - if you've had any prior communication with a specific ESD agent (like during your initial application), try to contact that person directly. Sometimes they'll help move things along because they're already familiar with your case. And definitely mention the word "hardship" specifically when you communicate with ESD - they have internal procedures for prioritizing cases with severe financial impact.

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Thanks everyone for the suggestions! I'm going to try: 1. The secure message portal with specific questions about my adjudication status 2. Reaching out to my state representative (already found their contact info) 3. Looking into Claimyr to actually get someone on the phone I'll update here if any of these work. Really appreciate all the advice when I was feeling completely stuck!

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Good luck! The system is frustrating but persistence usually pays off eventually.

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Another option that worked for me when I was stuck in adjudication hell - try calling the dedicated adjudication line at 833-572-8400. It's specifically for people waiting on adjudication decisions and the wait times are usually shorter than the main line. I got through after about 45 minutes last time I called. They can't always speed things up, but at least you can get a real status update and confirm they have everything they need. Also, if you're facing eviction or utility shutoffs, mention that specifically - they have emergency procedures for people facing homelessness.

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Thank you so much for sharing that adjudication line number! I had no idea there was a specific line for people waiting on adjudication. 833-572-8400 - I'm writing that down right now. 45 minutes is way better than the 2+ hours I've been waiting on the main line. I'm definitely going to mention my rent situation when I call - 10 days until it's due and I'm really worried about eviction. Really appreciate you taking the time to share this!

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I've been through this exact same situation - construction worker, seasonal layoff, stuck in adjudication for what felt like forever. The "job separation issue" flag is super common for seasonal work because their system doesn't always recognize legitimate seasonal layoffs vs. other types of separations. One thing that really helped me was gathering any documentation from your employer that clearly shows it was a seasonal/project completion layoff - even just an email or text from your supervisor confirming the project ended as planned. Upload that through the document portal if you have it. Also, when you do get through to someone (and you will eventually), ask them to add a note about "seasonal construction - project completion" to your file. Sometimes the adjudicator just needs that clarification to move things forward quickly. The 7-week wait is brutal but unfortunately pretty typical right now. Hang in there - the backpay will come through once it's approved.

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This is really helpful advice! I do have a text from my foreman saying the project wrapped up as scheduled and thanking me for good work. I didn't think to upload that - I'll do it right away. It's reassuring to hear from someone who went through the exact same thing with seasonal construction work. Did your adjudication get resolved quickly once you provided that documentation, or did it still take a while even with the clarification?

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Once I uploaded that documentation from my foreman, it took about another week and a half for the adjudication to complete. Not instant, but way faster than it was moving before. The text message really seemed to help because it clearly showed the work relationship ended due to project completion, not any performance issues or misconduct. Make sure when you upload it to include a brief note explaining what the document shows - like "Text from supervisor confirming seasonal project ended as scheduled on [date]." That context helps the adjudicator understand what they're looking at right away.

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I went through something very similar with my seasonal landscaping job last year - 6 weeks in adjudication limbo while my bills piled up. What finally worked for me was a combination of approaches: I used that Claimyr service someone mentioned to actually get through to an agent (took about 2 days to get scheduled), AND I contacted my state rep's office the same day. The rep's office contacted ESD within 24 hours, and between having an actual conversation with an ESD agent and the political pressure, my case was resolved in under a week. The key thing the ESD agent told me was to emphasize the "seasonal layoff due to project completion" language - apparently their system flags any job separation for review, but seasonal work should be pretty straightforward once a human actually looks at it. Also definitely mention your financial hardship situation - rent due, depleted savings, etc. They do have procedures to prioritize cases facing potential homelessness. Don't give up - the system is broken but there are ways to work around it!

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This gives me hope! The combination approach makes a lot of sense - hitting them from multiple angles at once probably gets more attention than just trying one thing. I'm definitely going to use that exact language about "seasonal layoff due to project completion" when I talk to someone. It's so frustrating that their system can't tell the difference between getting fired and a normal seasonal job ending, but at least now I know what keywords to use. Going to contact my state rep tomorrow and try to get on Claimyr's schedule. Thanks for sharing your experience - really helps to know others have made it through this mess!

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I'm dealing with almost the exact same situation right now - seasonal work ended in February and I've been stuck in adjudication for 5 weeks. Reading through all these responses is actually really helpful because I was starting to think I was doing something wrong. For anyone else in this boat, I tried the 833-572-8400 adjudication line that Sophie mentioned and actually got through after about 30 minutes! The agent couldn't speed up my case but confirmed they had all my documentation and said seasonal construction cases usually resolve within 6-8 weeks total. She also told me to keep filing weekly claims (which I was already doing) and said I could send a secure message highlighting my financial hardship situation. The state representative idea is brilliant - I never would have thought of that. Going to contact mine tomorrow. It's ridiculous that we have to jump through all these hoops for what should be straightforward seasonal unemployment, but at least there are ways to work the system. Thanks everyone for sharing your experiences and tips!

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So glad you got through on that adjudication line! That's really encouraging that they confirmed 6-8 weeks is typical for seasonal construction cases. I'm at week 7 now so hopefully I'm close to the end of this nightmare. Did the agent give you any sense of whether the secure message about financial hardship actually helps move things along, or is it more just for documentation purposes? I'm planning to send one tomorrow along with contacting my state rep. It really is crazy that we have to become experts in gaming the ESD system just to get our legitimate benefits processed!

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I went through this exact nightmare about 6 months ago - also construction, also "job separation issue" even though it was clearly seasonal work ending. What worked for me was being extremely persistent with multiple approaches at once. I called that 833-572-8400 adjudication line every other day until I got someone who actually understood construction work is seasonal. I also sent a secure message every week documenting my financial hardship and emphasizing "seasonal layoff - project completion, not misconduct." The breakthrough came when I finally got an agent who added detailed notes to my file explaining that construction work ending due to weather/project completion is normal seasonal unemployment, not a firing. After that, my case moved through in about 10 days. The key phrases that seemed to help were "seasonal construction layoff," "project completion as scheduled," and "standard industry practice." Also document EVERYTHING - every call, every wait time, every person you talk to. When you do get your benefits (and you will), you'll get backpay for all those weeks you've been waiting. Hang in there - the system is absolutely broken but persistence does eventually pay off!

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This is incredibly helpful - thank you for sharing all those specific phrases and your persistence strategy! I'm going to start using "seasonal construction layoff" and "project completion as scheduled" in all my communications. The idea of calling that adjudication line every other day is smart too - eventually you'll get someone who actually understands how construction work operates. I've been documenting everything like you suggested, so at least I'll have a record of this whole ordeal. It's really encouraging to hear from someone who went through the exact same situation and got it resolved. The 10 days after getting the right agent gives me hope that once someone actually looks at my case properly, it should move quickly. Thanks for taking the time to share such detailed advice!

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I'm going through something very similar right now - been waiting 6 weeks on adjudication for my seasonal roofing job that ended in February. The frustration is real! Reading through all these responses has been incredibly helpful though. I had no idea about the dedicated adjudication line at 833-572-8400 or that contacting state representatives was even an option. One thing I learned from a friend who works in ESD (off the record) is that they're supposed to prioritize cases where people are facing eviction or utility shutoffs. If you're really at that point with your rent being due in 10 days, make sure to use those exact words - "facing eviction" or "homelessness risk" - when you communicate with them. It supposedly triggers their emergency review protocols. Also, have you tried logging into your ESD account super early in the morning? Sometimes there are system updates overnight and occasionally people have found their adjudication mysteriously completed when they check first thing in the morning. Worth a shot while you're trying all the other strategies people have mentioned here. The whole system is such a mess but everyone's advice here seems solid - persistence and multiple approaches at once seems to be the way to go!

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Thank you for that insider tip about the "facing eviction" language triggering emergency review protocols! I definitely need to use those exact words since my rent really is due in 10 days and I'm genuinely worried about losing my place. I hadn't thought about checking my ESD account super early in the morning either - that's such a simple thing to try while I'm working on all these other approaches. It's crazy that your friend had to share that information "off the record" - this stuff should be publicly available so people know how to navigate the system! I'm going to call that 833-572-8400 line tomorrow morning and make sure to mention both the eviction risk and use all those specific phrases people have shared about seasonal construction work. Really appreciate you sharing what your friend told you - every little bit of inside knowledge helps when dealing with this broken system!

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I've been lurking here for weeks dealing with my own ESD nightmare and finally decided to create an account after reading through this thread. Your situation sounds almost identical to mine - I'm a seasonal landscaper and got stuck in adjudication for what they're calling a "job separation issue" even though my employer laid off the entire crew when the season ended in December. I'm now at week 8 and completely broke. Reading everyone's advice here has been a lifesaver though! I had no idea about the 833-572-8400 adjudication line or that state representatives could actually help with ESD issues. I'm definitely going to try the combination approach that Sean mentioned - contacting my rep AND using Claimyr to get through to an actual agent. The tip about using specific language like "seasonal layoff due to project completion" is gold - I've been saying "end of season layoff" but that probably doesn't trigger the right keywords in their system. And Sasha's point about mentioning "facing eviction" for emergency protocols is crucial since I'm literally 2 weeks away from that reality. It's absolutely insane that we need a whole strategy guide just to get our legitimate unemployment benefits, but I'm grateful this community exists to help each other navigate this broken system. Going to start making calls tomorrow morning and will report back if I make any progress!

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Welcome to the community! Sorry you're dealing with this same nightmare - 8 weeks is absolutely brutal. Your landscaping situation sounds very similar to all the construction workers here getting flagged for "job separation issues" when it's just normal seasonal work ending. The fact that your entire crew got laid off should make it crystal clear this wasn't misconduct! Definitely try that combination approach - hitting them from multiple angles seems to be what finally breaks through. And yes, use "seasonal layoff due to project completion" instead of "end of season layoff" - apparently the specific wording matters for their system algorithms. The eviction language is crucial too since you're facing that real deadline. One more tip someone mentioned earlier - if you have any documentation from your employer about the seasonal layoff (even just a text or email), upload that through the document portal. It really seems to help speed things up once an actual human looks at your case. Keep us posted on your progress - this thread has become like a support group for people stuck in ESD hell!

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I just wanted to add one more resource that helped me when I was stuck in adjudication for 6 weeks last year - the Washington State Ombudsman's office. They have a specific process for helping people with ESD issues when the normal channels aren't working. You can file a complaint at ombuds.wa.gov and they'll actually investigate your case and contact ESD directly on your behalf. It took about 2 weeks from when I filed the complaint to when my adjudication was suddenly approved. I'm not sure if it was coincidence or if their intervention helped, but it's worth trying since you're at 7 weeks now. The ombudsman is supposed to be a neutral third party that helps when government agencies aren't responsive to citizens. Also, I second everyone's advice about the 833-572-8400 line and contacting your state rep. The system is absolutely broken but there are ways to work around it. Your seasonal construction situation should be straightforward once an actual human reviews it instead of just the automated flags. Hang in there - the backpay will make up for some of this stress once it finally comes through!

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