How to solve unemployment claim issues with Washington ESD - need guidance
I've been dealing with unemployment for 8 months now and feeling completely lost about how to navigate the Washington ESD system. My claim got denied initially, then I appealed and won, but now I'm having issues with my weekly claims getting flagged for random reviews. The job search requirements are confusing - sometimes they want 3 contacts per week, other times it's different. I've tried calling Washington ESD but can never get through. Has anyone figured out a reliable way to actually resolve these ongoing issues? I feel like I'm stuck in an endless loop of problems.
49 comments


Dylan Fisher
The Washington ESD system can definitely feel overwhelming. First thing - make sure you're documenting everything. Keep records of all your job search activities, any correspondence with Washington ESD, and screenshots of your claim status. For the weekly claims getting flagged, this usually happens when there's inconsistent information being reported. Double-check that you're answering the weekly questions the same way each time.
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Kelsey Hawkins
•Thanks for the advice. I think part of my problem is I've been inconsistent with how I report my availability. Some weeks I put that I'm available full-time, other weeks I mention I have school commitments. Could that be causing the flags?
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Dylan Fisher
•Yes, that's probably exactly what's happening. Washington ESD's system flags any changes in your availability patterns. You need to be consistent - if you have school commitments, report them the same way every week.
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Edwards Hugo
I had similar issues last year and what helped me was getting organized with a system. Create a spreadsheet to track your job search activities - date, company, position, method of contact. For the weekly claims, answer them exactly the same way each week unless something actually changes. The job search requirements are usually 3 job contacts per week unless you're in a special program.
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Kelsey Hawkins
•That's a good idea about the spreadsheet. Do you know if Washington ESD ever actually checks the job search log we submit online?
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Edwards Hugo
•They do random audits, so yes they can check it. That's why keeping detailed records is so important. If they audit you and your records don't match what you reported, you could face an overpayment situation.
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Gianna Scott
Honestly the phone situation with Washington ESD is impossible. I spent hours trying to get through last month for a simple question about my claim status. Finally found this service called Claimyr that actually gets you connected to ESD agents. It's at claimyr.com and they have a demo video at https://youtu.be/7DieNd3C7zQ showing how it works. Saved me so much time and frustration.
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Kelsey Hawkins
•I've never heard of that service. How does it work exactly? Is it legit?
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Gianna Scott
•Yeah it's legitimate. Basically they handle the calling and waiting for you, then connect you when an agent is available. I was skeptical at first but it actually worked. Much better than sitting on hold for hours.
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Alfredo Lugo
•I used Claimyr too after seeing someone mention it here. Really helped when I needed to clear up an adjudication issue that was holding up my payments. The wait times through regular calling were just impossible.
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Sydney Torres
The whole unemployment system is broken tbh. I've been fighting with Washington ESD for months over an overpayment notice that makes no sense. They say I owe them $2,800 but won't explain how they calculated it. Every time I call I get a different answer from different agents. It's like they're making it up as they go along.
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Dylan Fisher
•You should request a detailed breakdown of the overpayment calculation in writing. You have appeal rights for overpayments too - don't just accept it if you think it's wrong.
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Sydney Torres
•I tried requesting that but they said I have to call to get it. Which brings me back to the same problem of never being able to get through to anyone.
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Kaitlyn Jenkins
Same issues here with getting through to Washington ESD. The system is definitely frustrating but there are ways to work with it. Make sure you're calling right at 8am when they open - that's your best chance. Also, if you're having specific issues with your claim, try using the secure messaging system on your ESD account instead of calling.
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Kelsey Hawkins
•I've tried the secure messaging but never get responses. How long do they usually take to reply?
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Kaitlyn Jenkins
•It can take up to 2 weeks for them to respond to secure messages, sometimes longer. That's why calling is still the fastest option when you can get through.
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Kelsey Hawkins
Update: I tried that Claimyr service someone mentioned and it actually worked! Got connected to an agent within 20 minutes instead of the usual hours of busy signals. The agent was able to explain why my claims were being flagged and helped me fix the issue. Definitely worth trying if you're having phone problems with Washington ESD.
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Caleb Bell
•Glad it worked for you! I might have to try that myself. Been trying to reach them about my standby claim for weeks.
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Edwards Hugo
•That's great news. Having an actual conversation with an agent makes such a difference compared to trying to figure things out from the automated system.
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Danielle Campbell
For anyone dealing with ongoing unemployment issues, here's what I learned after 6 months of problems: 1) Keep detailed records of everything 2) Be consistent with your weekly claim answers 3) Understand the difference between 'able and available' vs 'actively seeking work' 4) Don't ignore any notices from Washington ESD even if they seem wrong 5) Know your appeal rights and deadlines
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Kelsey Hawkins
•This is really helpful. What's the difference between 'able and available' and 'actively seeking work'? I always thought they were the same thing.
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Danielle Campbell
•Able and' available means'you re physically and mentally capable of working and available to accept 'work. Actively seeking' work means'you re actually looking for jobs and making job contacts. You need both to qualify forbenefits.
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Rhett Bowman
been there with the endless loop of problems. what helped me was setting up a routine - same day each week to file my claim, same format for recording job searches, same way of answering the weekly questions. consistency is key with washington esd's system
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Kelsey Hawkins
•That makes sense. I think my problem is I've been too random with how I handle things. Need to get more systematic about it.
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Abigail Patel
The job search requirements can be confusing but here's the current rule: 3 job search activities per week unless you're in approved training or have a union standby status. Activities can include applying for jobs, attending job fairs, networking contacts, or informational interviews. Make sure you're logging these in your WorkSourceWA account.
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Kelsey Hawkins
•I didn't know about logging them in WorkSourceWA. I've just been keeping my own records. Do I need to do both?
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Abigail Patel
•Yes, you should do both. Keep your own detailed records for your reference, but also log activities in WorkSourceWA since that's what Washington ESD can see and audit.
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Daniel White
Just want to echo what others have said about staying organized and consistent. I went through a really rough patch with my unemployment claim last year - adjudication took 8 weeks, then had issues with overpayments, appeals, the whole mess. What got me through it was treating it like a part-time job - dedicated time each week to handle all the unemployment stuff, keeping everything documented, and not giving up even when the system seemed impossible.
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Kelsey Hawkins
•8 weeks for adjudication sounds awful. Did they ever explain what caused the delay?
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Daniel White
•They said it was because I had wages from multiple states in my base period, so they had to verify employment with other state agencies. Made sense once they explained it, but would have been nice to know that upfront.
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Nolan Carter
Pro tip: if you're having issues with your weekly claims getting flagged, call and ask to speak to a claims specialist rather than just a general customer service rep. The specialists understand the system better and can often resolve issues that regular reps can't handle.
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Kelsey Hawkins
•How do you ask for a specialist? Do you just request one when you call?
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Nolan Carter
•When you get connected, explain your issue and ask if you can be transferred to a claims specialist. Sometimes they'll say the general rep can help, but if it's a complex issue, insist on speaking to someone with more expertise.
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Natalia Stone
I'm dealing with something similar right now. My claim has been pending for 3 weeks after I reported some part-time work. The automated system just says 'under review' but doesn't give any timeline. It's so stressful not knowing when or if I'll get paid.
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Dylan Fisher
•When you report part-time work, Washington ESD has to verify the wages with your employer. This can take several weeks, especially if your employer is slow to respond to their wage verification requests.
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Natalia Stone
•Is there any way to speed up the process? I really need those payments to come through.
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Tasia Synder
The system definitely has its problems but it's workable once you understand how it operates. Think of it like learning a new software program - frustrating at first but manageable once you know the rules. The key is being proactive rather than reactive to issues.
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Kelsey Hawkins
•That's a good way to think about it. I've definitely been in reactive mode this whole time instead of trying to understand the system.
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Selena Bautista
For what it's worth, I found that keeping a weekly checklist helped me stay on top of everything. File weekly claim by Sunday, update job search log, check for any new messages from Washington ESD, review upcoming deadlines. Made it feel less overwhelming when I had a routine.
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Kelsey Hawkins
•That's a great idea. I'm going to create a checklist like that. Having everything written down would definitely help me stay organized.
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Mohamed Anderson
One thing that really helped me was understanding that Washington ESD has different departments that handle different issues. Regular claims, appeals, overpayments, fraud investigations - they're all separate. If you're transferred around a lot when you call, it's usually because your issue needs to go to the right department.
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Kelsey Hawkins
•That explains why I sometimes get agents who seem to know nothing about my specific problem. They're probably in the wrong department for my issue.
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Ellie Perry
just wanted to say hang in there. i know it's frustrating but most people do eventually get their issues resolved. the system is slow and bureaucratic but it does work if you're persistent and follow all the rules
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Kelsey Hawkins
•Thanks for the encouragement. Some days it feels like I'll never get this sorted out, but reading everyone's advice here gives me hope.
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Landon Morgan
If you're still having trouble getting through by phone, I had success with that Claimyr service too. Used it twice now when I needed to talk to someone about my claim. Much less stressful than the regular calling process. Worth checking out if you're stuck.
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Kelsey Hawkins
•Several people have mentioned Claimyr now. Sounds like it's really helping people get through to Washington ESD agents. I'll definitely look into it if I need to call again.
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Teresa Boyd
Final thought - remember that every unemployment situation is a little different, so don't get discouraged if advice that worked for someone else doesn't immediately solve your problem. The main thing is to stay organized, be consistent, and don't give up. The system has problems but most people do eventually get their benefits sorted out.
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Kelsey Hawkins
•This whole thread has been incredibly helpful. Thank you everyone for sharing your experiences and advice. I feel much more confident about tackling my unemployment issues now.
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Dylan Fisher
•Glad we could help! Feel free to post updates on how things go. This community is really good about supporting each other through these challenges.
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