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Governor's office escalation not changing my ESD claim status after 3 days - normal wait time?

I've been waiting over 7 weeks for my unemployment claim to move from 'pending' to approved, so I finally contacted the Governor's office on Monday for help. I got email confirmations saying my case was 'escalated' and that they would 'expedite' my claim. It's now Thursday and absolutely nothing has changed when I log into my ESD account. Still shows the same pending status with no updates. Has anyone else gone the Governor's office route? How long did it take to actually see results? I'm getting desperate - rent is due next week and I've got $214 left in my account.

I did this last month when my claim was stuck in adjudication for 9 weeks!! It took about 5 business days before anything happened but then suddenly I got 3 payments all at once. hang in there

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Thanks for the hope! 5 business days would mean early next week which would be just in time. Did they ever actually contact you directly or did it just suddenly change in the system?

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The Governor's office can help expedite but they don't process claims themselves - they just flag your claim for priority review by ESD. In my experience working with unemployment cases, you should typically see movement within 3-7 business days after a Governor's escalation. If nothing happens by next Tuesday, I'd recommend sending a follow-up to the Governor's office with your original case reference number. Also make sure you're still filing your weekly claims even while waiting for the initial determination. Many people stop filing during the wait and that creates even more delays.

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Thank you for this info! Yes, I've been religiously filing my weekly claims even though they're all just piling up in pending status. I'll definitely follow up if I don't see movement by Tuesday.

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Contacting the governors office is USELESS!!! I did that TWICE and nothing happened for weeks. Then I called my state representative's office instead and my claim was fixed in 2 DAYS. Try that instead of waiting for the governors office to do anything.

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Oh wow, I didn't even think about contacting my state rep! That's a good backup plan if the governor route doesn't work by next week. Do you just call their local office?

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yep just google your districts rep and call the office number. they have staff who specialize in ESD problems because so many people need help. they'll have you fill out a form with all your info.

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In addition to the Governor's office, have you tried calling ESD directly? I know it's incredibly difficult to get through their phone lines, but I recently discovered a service called Claimyr (claimyr.com) that helped me get through to an actual ESD agent after weeks of failed attempts. They have a video that shows how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 I was in a similar situation with an escalation that seemed to go nowhere, but once I actually spoke to someone at ESD, they were able to tell me exactly what was holding up my claim and fixed it while I was on the phone. Sometimes there's just a small issue they need to clear up to move things forward.

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I'll check out that link. I've literally called ESD 20+ times and either get disconnected or wait on hold for hours only to be told they can't help. At this point I'd try anything to get this resolved.

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When I contacted the governor's office last year about my claim, it took exactly 6 business days before anything happened. Then I got an email from an ESD supervisor, followed by a phone call the next day. They asked me some additional verification questions and then approved my claim 2 days later. So all in all, it was about 8-9 business days from contacting the governor to getting my claim fixed. Just keep checking your email (including spam folder) because they might reach out for more info before they can move forward with your claim. And definitely keep filing those weekly claims!

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this is helpful! i forgot to mention they emailed me too before fixing mine...check your spam!!

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Thanks for mentioning the spam folder - I just checked and there's nothing there yet, but I'll keep an eye on it. I'm glad to hear multiple people did eventually get results, even if it took a bit longer than I hoped.

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There's actually an official expectation for Governor's office referrals that ESD should respond within 5 business days. However, the current backlog means it often takes 7-10 business days for action. Make sure you have a case number from the Governor's office email. If you don't hear anything by next Friday, you should definitely follow up. One thing to note: the Governor's office escalation doesn't necessarily mean your claim will be approved faster - it just means someone will review it promptly and either approve it or tell you why it can't be approved yet. If there are legitimate issues with your claim (employer contest, identity verification needs, etc.), those will still need to be resolved through the normal channels.

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Thank you for explaining this. Yes, I do have a case number from them. My claim shouldn't have any issues - I was laid off in a company restructuring and my employer told me they approved the claim on their end weeks ago. It just seems to be stuck in the ESD system for no apparent reason.

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That's good news about your employer confirming they approved it. In that case, there's a good chance the escalation will resolve things. The most common delays right now are identity verification issues and adjudication backlogs. Since your employer has already verified the separation reason, you're probably just caught in the general processing backlog, which is exactly what the Governor's escalation should help with.

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i contacted governors office in march waited 2 weeks nothing happend then i called my state senator and they fixed it in 3 days... different offices get different results i think it depends who u get maybe try both?

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SEE! That's what I was saying! State reps and senators seem to get way better results than the governor's office!

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Has anyone else noticed that ESD tends to process things in batches at the end of the week? When my claim was stuck last year, nothing happened for days and then suddenly on Friday afternoon everything updated at once. Maybe check again tomorrow?

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That's interesting - I hadn't heard about Friday batch processing. I'll definitely check again tomorrow and update this thread if anything changes. Thanks for the tip!

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