ESD unexpectedly paid my benefits after contacting the governor's office - success story!
After 7 weeks of my unemployment claim being stuck in limbo, I FINALLY got all my back payments deposited today! For anyone struggling with ESD delays, here's what worked for me: I contacted the governor's office on Monday (used their online form explaining my hardship) AND sent a detailed message through my eServices account the same day. By Tuesday afternoon, I got a message saying "your claim is being processed" and this morning I woke up to $4,860 in my account! I was seriously about to be evicted next week. I tried calling ESD 30+ times before this with no luck. Apparently the governor's office request triggered an 'expedited review' of my case. Just wanted to share some hope for those stuck in the same nightmare. Thanks to everyone in this forum who kept me sane during this process!
18 comments
Ava Williams
Congratulations! This is exactly the right approach when you're stuck in limbo for more than 3-4 weeks. The governor's office has special liaisons with ESD who can flag urgent cases. I always recommend this as a last resort after you've exhausted normal channels. Just to clarify for others reading - when you contact the governor's office, make sure you include: 1) Your claim ID number, 2) The date you first filed, 3) Any specific hardships you're facing (eviction, utilities being shut off, etc.), and 4) Documentation of your previous attempts to resolve the issue. They prioritize cases with imminent financial emergencies.
0 coins
Zainab Mahmoud
•Thanks! Yes - I included all of that info plus attached a copy of my eviction notice. I think that's what got their attention so quickly. Wish I had done this weeks ago instead of stressing myself out!
0 coins
Raj Gupta
wow thats great!! i been stuck for 5 weeks now but didnt think about governors office. whats the link to contact them? i keep calling esd but just get the automatic hangup thing. getting desperate here
0 coins
Ava Williams
•The governor's office contact form is at: https://www.governor.wa.gov/contact/contact/send-gov-inslee-e-message - make sure you select "Employment Security Department" under the dropdown menu. Be specific about your situation and include your claim ID.
0 coins
Lena Müller
The GOVERNOR'S office?? Are you kidding me? We shouldn't have to contact the freaking governor to get our legally entitled benefits!!! The entire ESD system is BROKEN. I've been waiting 9 weeks and submitted all required documents TWICE already. Every time I call I get disconnected. This is absolutely ridiculous that we have to escalate to this level. I'm happy for you but FURIOUS about the system. How many people don't even know they can contact the governor?
0 coins
TechNinja
•I feel your pain. Been there. System totally sucks but at least there's SOME way to get help. Better than nothing I guess...
0 coins
Keisha Thompson
I've had success helping several clients get their claims expedited using a service called Claimyr (claimyr.com). Instead of constantly redialing and getting hung up on, it keeps your place in line and calls you back when an actual ESD agent is on the line. They have a video demo at https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 that shows how it works. Personally, I've found that speaking directly with an agent is sometimes faster than the governor's office route, especially if you just need simple issues resolved. The governor's approach is best for complex adjudication issues that have been stalled for weeks.
0 coins
Raj Gupta
•just checked out the video. i might try this tomorrow cuz im tired of wasting hours redialing. thx for sharing
0 coins
Paolo Bianchi
So did your claim status show something specific before it got fixed? Mine has been in "adjudication" for 3 weeks but last time I called (after 40+ attempts), the agent said everything looked fine and I just needed to wait. But now I'm wondering if I should be more proactive. Did you get any specific error message or was it just not processing?
0 coins
Zainab Mahmoud
•Mine was also stuck in "adjudication" with no explanation. When I'd call (the few times I got through), they just said "be patient, everything looks fine." But after 7 weeks of that, I was out of patience and money. The weird part is that once the governor's office got involved, it turned out there was a simple identity verification issue they could have fixed in 5 minutes if someone had actually looked at my file. So frustrating!
0 coins
Yara Assad
When I had issues back in January my claim was in adjudication too and I waited 6 weeks thinking it would resolve itself but it didn't. I finally got it expedited by contacting my state representative instead of the governor. They have constituent services staff who can also push ESD to look at delayed claims. Just another option if the governor route doesn't work for anyone.
0 coins
Paolo Bianchi
•That's good to know! Did you contact your rep through email or phone? I'm getting desperate and will try anything at this point.
0 coins
Yara Assad
I've been wondering - is expediting through the governor's office the same as getting an "escalation"? My neighbor said she got her claim "escalated" but I don't know if that's different or the same process. The whole ESD terminology is so confusing.
0 coins
Ava Williams
•Good question! They're similar but slightly different. An "escalation" can happen internally within ESD when a supervisor reviews your case, often initiated by an agent. Going through the governor's office creates what they call an "executive escalation" which typically gets higher priority and faster resolution than standard escalations. Both can work, but executive escalations often get assigned to senior specialists who can immediately resolve complex issues.
0 coins
Zainab Mahmoud
Just a quick update - I got a follow-up call from ESD today asking if everything was resolved to my satisfaction. The agent explained that my case had been flagged for "manual review" but somehow got lost in their queue until the governor's inquiry pushed it to the front. She apologized for the delay and said they're working on improving their internal tracking system. So it seems like contacting the governor really did make a difference in my case.
0 coins
Lena Müller
•OF COURSE they called to apologize after the governor's office got involved! But they couldn't be bothered to look at your claim for 7 WEEKS before that??? This just proves how broken the system is. Glad you got paid but it shouldn't take executive intervention to get your legally entitled benefits. The whole system needs an overhaul!
0 coins
TechNinja
congrats dude!! im going to try this tomorrow for sure. been waiting almost two months and im dead broke
0 coins
Zainab Mahmoud
•Good luck! Definitely be specific about your financial hardship in the message. I think that's what got mine prioritized so quickly.
0 coins