ESD denied my claim after substance-related termination - HR said I could take time off
I'm in a really tough situation and need advice about my UI eligibility. Last month, I got fired from my job of 16 months at a manufacturing company after missing two shifts because of a personal health crisis. Here's what happened: I've been struggling with substance use issues and had ONE conversation with HR where they specifically told me 'don't come in if you're not sober' and that they'd 'get me help' because they were concerned about my safety driving. When I had a relapse, I lost access to my phone and couldn't call in properly but was following what I thought were their instructions. When I finally managed to contact my manager through social media, they just said I was terminated and blocked me! I followed up with the company owner who confirmed the termination even after I explained the conversation with HR. I filed for unemployment and just got denied for 'misconduct' - but how is it misconduct when I was following what HR told me to do? Has anyone dealt with something similar? Can I appeal this decision? I'm completely out of money and don't know what to do.
20 comments
Freya Johansen
You should definitely appeal this decision. The fact that HR told you not to come in if you weren't sober actually works in your favor. In Washington, misconduct generally means willfully disregarding your employer's interests. If you can document that conversation with HR (emails, texts, witnesses, anything), that could be crucial evidence showing you were following their guidance. You have 30 days from the date on your denial letter to file an appeal with the Office of Administrative Hearings (OAH). Make sure you continue filing your weekly claims while your appeal is pending!
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CosmosCaptain
•Thank you! I don't have the HR conversation documented unfortunately - it was in person. But I do have the Facebook messages where I explained to my manager what happened before she blocked me. Would that help at all? And yes, I'll definitely keep filing weekly claims.
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Omar Fawzi
I went through something similar last year but with a mental health issue. What's going to matter most is whether your employer contests your claim and what evidence they provide. From my experience, ESD often initially sides with employers, but appeals can absolutely work in your favor. Here's what you should do: 1. File your appeal immediately using the link in your determination letter 2. Gather ANY evidence of that conversation with HR (witnesses? Your own notes? Follow-up emails?) 3. Be prepared to explain your substance use issue as a health condition 4. Get documentation from any treatment providers if possible The hearing will be by phone with an Administrative Law Judge. Be honest but focused on the fact that you believed you were following company policy by not coming in. Good luck!
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CosmosCaptain
•This is really helpful! I didn't think about framing it as a health condition, but that makes sense. I'll definitely reach out to my counselor for documentation. How long did your appeal process take from filing to decision?
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Chloe Wilson
sry but missing work bcuz of substance abuse is almost always going to be considered misconduct. esd isnt very sympathetic about addiction stuff especially if u missed multiple days. but yeah appeal anyway, nothing to lose
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Diego Mendoza
•Actually that's not completely true. If the employer explicitly told them not to come in when using substances, and they followed that instruction, there's a decent argument. The key is whether they can prove that conversation happened.
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Anastasia Romanov
I got denied for smth completely different but just wanted to say KEEP TRYING TO CALL ESD!!! I was denied initially and when I finally got through to an actual person they were able to see that the employer had put incorrect information in their response. Took me 3 weeks of calling to get through tho, its ridiculous
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StellarSurfer
•I had the same problem with getting through to ESD - constant busy signals and disconnects. I finally used a service called Claimyr (claimyr.com) that got me connected to an ESD agent in about 15 minutes instead of spending days redialing. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. Seriously saved my sanity during my appeal process and the agent was able to tell me exactly what documentation I needed for my hearing.
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Sean Kelly
Hate to be negative but I gotta be real - the fact that you missed two days in a row without proper notification is going to be a problem. Even with what HR said, most companies have an attendance policy requiring you to call in each day you're absent. Did you have any previous attendance issues or warnings? That could make a difference too.
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CosmosCaptain
•You make a good point. I did have one verbal warning about tardiness about 6 months before this happened, but nothing formal in writing. The thing is, I physically couldn't call in - my phone was gone and I was in a really bad situation. As soon as I could make contact, I did. Doesn't that count for something?
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Diego Mendoza
This is actually a complicated case from an ESD perspective. I went through the appeal process last year (for a different reason), and the judge was VERY focused on whether I had violated a known company policy. So the key questions in your case would be: 1. Did your employer have a written policy about calling in for absences? 2. Did the HR conversation effectively modify that policy for your specific situation? 3. Did you make a reasonable effort to notify them when you could? You mentioned you couldn't call in because you lost your phone during this episode - be prepared to explain that in detail at the hearing. The judge will want to know if you could have borrowed someone else's phone or found another way to contact them sooner. They're looking at whether you made a reasonable effort under the circumstances.
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CosmosCaptain
•That's helpful perspective. Yes, there was a written attendance policy about calling in, but I honestly thought the HR conversation superseded that for my situation. They specifically told me not to come in if I wasn't sober, so I was trying to follow that guidance. I'll definitely be ready to explain why I couldn't contact them sooner.
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Zara Malik
just went thru a similar appeal and WON even tho my former employer fought it HARD. the key is to show that u were not deliberately violating policy but were dealing with a health issue and TRYING to follow their instructions! my hearing was literally 15 mins on the phone and the judge ruled in my favor the next day. don't give up!!!!!!
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CosmosCaptain
•That's encouraging to hear. Did you have any documentation for your case? I'm worried because the HR conversation wasn't in writing, and now she's probably going to deny ever saying that to me.
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Freya Johansen
One more thing I should mention - Washington state has pretty strong protections for people with disabilities, which can include substance use disorders. If you were actively seeking treatment or had disclosed your condition to your employer, you might have additional grounds for appeal based on their failure to provide reasonable accommodation. This gets complex legally, but it's worth mentioning at your hearing.
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CosmosCaptain
•That's really interesting - I hadn't considered the disability angle. I was seeing a counselor for my substance issues, but I had only disclosed the general problem to my employer, not formally requested accommodation. Do you think that still helps my case?
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Anastasia Romanov
Just saw ur other comments - if u didn't document the HR convo ur gonna have a hard time. My friend went thru this and the employer straight up LIED about what they had told him. Its ur word against theirs... try to find any coworkers who might have overheard anything?
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Chloe Wilson
•ya this happened to me too, my manager denied ever having our conversation about my schedule change. esd pretty much always believes the employer unless u have proof
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Omar Fawzi
Regardless of how strong your case is, appeal and continue filing weekly claims while you're waiting. The appeal process in 2025 is taking about 6-8 weeks right now from filing to hearing date. That's a long time to go without income, so you should also look into emergency assistance programs like basic food benefits and HEN referrals for housing assistance while you wait. If you're dealing with substance use issues, there might be additional support services available to you.
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CosmosCaptain
•Thank you for this practical advice. I didn't realize appeals were taking that long - I definitely need to look into those assistance programs. This whole situation has been a wake-up call that I need more support for my recovery too.
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