ESD asking for 2 forms of ID - stuck in pending status for weeks

they made me wait 5 WEEKS after i sent in my passport and ss card!!!! the system is completely broken, dont expect anything soon. check your eservices account daily bcuz sometimes they ask for MORE documents without telling u

Identity verification usually takes 2-3 weeks on average. The specific timeline depends on their current workload and whether your documents raised any flags in their system. Make sure you can see your uploaded documents in your eServices portal under 'Uploaded Documents.' If they're not visible there, they might not have received them properly.

my cousin just went thru this! he said they needed 2 forms of ID because of the fraud prevention stuff they started in 2023. took about 16 days for him but he got backpay for all the weeks once it cleared

Have you tried calling the claims center? I was stuck in pending for weeks, but when I finally got through to a real person they fixed it while I was on the phone. The trick is getting through their phone system which is almost impossible during normal business hours.

This ID verification process is standard procedure, especially if there's anything in your claim that triggered their fraud prevention algorithms. This could be a name mismatch, address change, or even claiming from a different IP address. Typical processing times in 2025: - Best case: 10-14 business days - Average case: 15-21 business days - Complex cases: 3-6 weeks If you need to reach an agent (which can sometimes expedite things), I recommend trying Claimyr (claimyr.com). I was skeptical but it actually worked for me when I was stuck in adjudication last month. They have a demo video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. It saved me from having to call hundreds of times.

I went through this in January and was terrified I wouldn't make rent. One thing I learned: CONTINUE FILING YOUR WEEKLY CLAIMS even while you're waiting for ID verification! If you miss filing weeks, you'll have an even bigger headache. They'll eventually process all those weeks once your ID is verified (took 17 days for me).

is anyone else noticing that ESD keeps changing their policies??? last year my brother only had to provide ONE form of ID but now they want TWO from everyone? and then they take FOREVER to process them! i bet they're just trying to delay payments to save money. the whole system is designed to make people give up!!!

make sure u answer ur phone even if u dont recognize the number!!! sometimes ESD calls from random numbers and if u miss it they just mark ur file as 'unable to contact' and delay everything another week!