UPDATE: I wanted to let everyone know what worked for me! I tried several of the suggestions here: 1. First, I sent the hardship message through the ESD portal - no response after 3 days 2. I tried calling at 7:59am - still couldn't get through after multiple attempts 3. I used Claimyr as suggested above and actually got through to a real person! The agent explained that my claim was flagged because I had worked remotely for a company in another state for 3 months last year, which triggered an interstate wage investigation. She expedited my review and my claim was approved just two days later! I received all my back payments yesterday (about $5,800 total for the weeks I'd been claiming). Such a relief! Thanks to everyone who offered advice here.

Wow, what a journey! I'm so glad you got it resolved @Benjamin Carter. This thread has been super helpful for me too - I'm currently at week 6 of adjudication and was starting to panic. The interstate wage issue explanation makes total sense, and it's frustrating that ESD doesn't communicate these specific reasons upfront. I'm going to try the Claimyr service since calling directly hasn't worked for me either. Thanks for coming back to update us with what actually worked - that kind of follow-up is so valuable for others going through the same thing!

Got it. Thanks everyone for taking the time to explain this. Really appreciate all the helpful info and suggestions!

I went through this same situation last year with my two kids. It's tough that Washington doesn't offer dependent allowances, but I found a few things that helped. First, make sure you're getting all the assistance you qualify for - WIC, SNAP, and local food banks really help stretch your unemployment benefits. Also, some utility companies have assistance programs for unemployed families. The 211 helpline someone mentioned is great for finding local resources. While the lack of dependent benefits is frustrating, Washington's unemployment system does process claims pretty efficiently once you get everything set up. Hang in there!

For anyone still struggling to get through to Washington ESD about their benefit amount - I finally got connected using Claimyr and it was so worth it. The agent was able to explain exactly how my benefits were calculated and fix an error in my claim. Highly recommend checking out claimyr.com if you're stuck.

This is really helpful information! I'm in a similar situation where I'm trying to figure out my potential benefit amount. One thing I'm curious about - if someone switches jobs mid-year and their new job pays significantly more, would that higher salary be reflected in their unemployment calculation? Or does it depend on when exactly they file their claim and which quarters fall into their base period?

One more thing - make sure you keep copies of EVERYTHING. Don't rely on company systems for your documentation because they might delete or lose things after you quit.

I went through a similar situation with workplace harassment about 6 months ago. The most important thing I learned is that Washington ESD really does take these cases seriously, but you absolutely must have your documentation in order before you quit. I kept a detailed journal of incidents with dates, times, and any witnesses present. I also forwarded harassing emails to my personal account and took screenshots of inappropriate messages. When I finally filed my claim, I was approved on the first try because I had such thorough evidence. The adjudicator told me that many good cause claims get denied simply because people don't have enough concrete proof of their situation. Start building your case now while you're still employed - it's much harder to gather evidence after you've already left.

I think there's some confusion about overpayment waiver refunds. Adjudication and waiver are different processes. The pandemic overpayment waiver program is separate from regular overpayment waivers. For pandemic waivers that are approved, ESD is supposed to refund any amounts already paid. Make sure you're looking at the waiver determination letter - it should have a section called "Effects of this Decision" that mentions if you're eligible for a refund.

Update: Finally reached an ESD agent today! They confirmed the refund is in process and should arrive within 2 weeks. They're sending it as a direct deposit to the account they have on file. For anyone in a similar situation, keep checking your eServices account as that's where it will show first before the money hits your bank account. Thanks everyone for your help!