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Just a technical tip that might help speed things up: Check if your former employer correctly reported your wages to ESD. Log into your eServices account, go to "More Services" and then "Wage Verification." If there's a discrepancy between what you reported and what your employer reported, that often triggers automatic adjudication delays. Also, make sure you upload a complete work search log each week with all required details. Having incomplete work search information can add additional delays. The standard is 3 job search activities per week, and each one needs employer name, position, contact method, and follow-up details. I know it's frustrating, but the system is designed to eventually work - it just has far too many unnecessary bottlenecks.
I just checked the wage verification and there IS a discrepancy! My employer reported about $2,900 less in wages than I actually earned over the base year. That has to be what's causing the problem. Should I upload my W-2 or paystubs as proof? And where exactly would I upload that documentation?
That's likely a big part of the delay! Go to your eServices account, select "Upload a Document" from the menu, and choose "Wage Verification" as the document type. Upload PDF copies of all your paystubs or W-2 that show the correct amounts. Then, importantly, send a message through the eServices messaging system specifically referencing the wage discrepancy and stating that you've uploaded documentation. This creates a paper trail and can trigger a review.
I'm so sorry you're dealing with this stress - having gone through something similar, I know how terrifying it is when you're running out of money and can't get through to anyone. Based on what you've shared, it sounds like you've got multiple issues creating the perfect storm: the wage discrepancy you just discovered, plus the voluntary quit from your previous job. Both of these require manual review, which is why you're stuck in adjudication limbo. Here's what I'd prioritize doing immediately: 1. Upload those wage documents like Mohammad suggested - this is probably your biggest blocker right now 2. File that ESD hardship request form Fiona mentioned - with kids and mortgage payments, you definitely qualify 3. Contact your state rep's office - they can often get responses from ESD within days, not months Also, when you do get through to someone (whether by phone or in person), make sure to mention you've been waiting since December with two missed adjudication dates. Sometimes emphasizing the timeline helps them prioritize your case. Hang in there - I know it doesn't feel like it, but you will get through this. The system is broken, but people do eventually get their benefits. Just keep pushing through every avenue you can find.
Thank you so much for this roadmap - it's exactly what I needed to hear right now. I'm going to tackle all three of those steps first thing tomorrow morning. It's reassuring to know that other people have made it through this nightmare. I'll start with uploading the wage documents since that seems like the most concrete issue, then get that hardship form submitted. Do you remember roughly how long it took after you got your state rep involved before things started moving?
If anyone else is reading this and still can't find their PIN, that claimyr service really does work. Used it twice now when I needed to talk to Washington ESD about different issues. Beats sitting on hold forever.
good to know there's options besides just calling directly. the regular phone line is basically unusable most days
This whole thread is super helpful! I'm in a similar situation where I filed my claim a few weeks ago and have been getting all sorts of mail from Washington ESD. It's honestly overwhelming trying to figure out which document is which. The tip about looking for "UI PIN" on the envelope is great - I'm going to go through my mail pile again tonight. It's reassuring to know that if I can't find it, there are options like calling (even if it takes forever) or using that claimyr service people mentioned. The whole system really could be more user-friendly though!
Bottom line: you need wage credits in at least 2 quarters of your base period, with minimum earnings thresholds. Length of employment at one job doesn't matter as much as total wages earned across the base period quarters.
One thing I'd add is that Washington also has a "waiting week" requirement - even if you qualify for benefits, there's typically a one-week waiting period before payments begin. So factor that into your planning if you're worried about potential job loss. Also, your weekly benefit amount will be based on your wages during the base period, so higher earnings during those quarters mean higher weekly benefits (up to the state maximum).
I'm in almost the exact same boat - my claim has been pending for 3.5 weeks now and I'm getting desperate. Thank you everyone for all the specific advice in this thread! I've been calling at random times during the day but never thought to try exactly at 8:00 AM. Going to set multiple alarms tomorrow morning and try Emma's strategy with option 2 then 3. Also going to look up my state representative tonight - I had no idea that was even an option but if it worked for Malik, definitely worth a shot. The documentation tip from Fatima is really smart too - I wish I had started keeping track of all my failed call attempts from the beginning. One question for those who eventually got through: when you spoke to an agent, were they able to tell you immediately what was causing the delay, or did they have to research it and call you back? I'm trying to prepare myself for what to expect if I actually manage to reach someone. This whole situation is such a nightmare but at least this community makes me feel less alone in dealing with ESD's broken system!
Katherine, I'm so glad this thread is helping you feel less alone - I was feeling exactly the same way before finding all this great advice! When I finally got through to an agent using the 8:00 AM strategy, they were actually able to tell me immediately what the issue was. They pulled up my account and within about 2 minutes said "I can see your claim is in adjudication because your former employer provided conflicting separation information." No research needed or callbacks - they had all the details right there in their system. The agent also explained that once I complete the fact-finding interview, it typically takes another 7-10 business days for a determination to be made. Not ideal timing-wise, but at least now I have realistic expectations instead of just staring at "pending" with no clue what's happening. One tip for when you do get through - have your Social Security number, eServices customer ID, and the dates of your last day of work ready. The agent asked for all of that right away to pull up my file. Good luck with the 8 AM calling tomorrow - really hoping you get through! Keep us updated on how it goes.
I'm dealing with the exact same nightmare - been pending for almost 4 weeks now and it's incredibly stressful. Reading through everyone's experiences here has been both helpful and infuriating to see how widespread this problem is. I'm definitely going to try the 8:00 AM sharp calling strategy tomorrow morning - seems like multiple people have had success with that timing and the option 2 then 3 path. Also planning to reach out to my state representative this week since that worked for Malik. One thing I wanted to add for others in this situation: I found that the Washington State Unemployment Law Project has a helpful FAQ page that explains some of the common reasons claims get stuck in pending status. They also have templates for writing to your representatives if you need help with that approach. The documentation tip from Fatima is spot on too - I've started keeping a detailed log of every attempt to contact ESD. If nothing else, it helps me feel like I'm doing something productive instead of just waiting helplessly. Hang in there Amina - this system is absolutely broken but it sounds like persistence eventually works. The fact that multiple people here have gotten through gives me hope that we'll all get this resolved eventually, even though it's taking way longer than it should!
Sophia Carter
One last thing - if you ever run into issues with Washington ESD after ending your claim, definitely check out Claimyr. They've helped me reach agents when I couldn't get through on my own. Sometimes you need to clarify things even after your claim is closed.
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Hunter Hampton
•I'll keep that in mind. Thanks for all the help everyone! This community has been amazing.
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Finnegan Gunn
•Seriously, this thread answered so many questions I didn't even know I had. Good luck with the new job!
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Keisha Williams
Best of luck with your new job Hunter! Just to add one more point - if you're starting work mid-week, make sure you report the exact hours you worked on your weekly claim. Washington ESD calculates partial benefits based on hours worked, so being precise helps avoid any confusion. Also, don't forget to report your gross wages (before taxes) for any work you do during that benefit week. The system is pretty forgiving if you make honest mistakes, but accuracy is always better!
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Honorah King
•This is such great advice! I was wondering about the hours reporting too. Quick question - when you say "gross wages," does that include any signing bonus or just the hourly/salary pay? My new company is giving me a small signing bonus with my first paycheck and I want to make sure I report everything correctly.
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