
Ask the community...
did u upload ur ID documents when u first applied? my sisters claim got stuck for a month bcuz she didnt realize she needed to verify her identity thru ID.me or whatever its called now
Update us when you get through to someone! I'm curious what's actually happening with your claim. My guess is still adjudication, especially since you mentioned being fired for "not being a good fit" - ESD often needs to verify with the employer that there wasn't misconduct involved. The good news is that "not being a good fit" usually doesn't disqualify you from benefits as long as you weren't violating company policies.
I finally got through today! You were right - my claim is in adjudication. They said an adjudicator has been assigned and should be contacting both me and my former employer within the next 7-10 days. They also noted my hardship status on my account. Feeling a little better now that I at least know what's happening. Thanks again everyone for your help and advice!
UPDATE YOUR ESERVICES ADDRESS!!! I almost missed my appeal deadline because ESD sent the hearing notice to my old address even though I'd updated it online. Make sure your contact info is current everywhere. Also, call the Office of Administrative Hearings (OAH) directly after you file your appeal to confirm they received it. Get the name of who you speak with. Document EVERYTHING.
Great point - just checked and my address is current in eServices, but I'll call OAH to confirm everything once I submit my appeal. Just pulled together all my emails from my former manager. The layoff email specifically says "due to seasonal business reduction" so I'm feeling a bit more confident now.
Just to clarify something important - your appeal hearing will likely be by phone, not in person. When you get the hearing notice, it will give you instructions for submitting evidence BEFORE the hearing. Make sure you send in all your evidence by their deadline or the judge might not consider it! Also, if your employer doesn't show up for the hearing, that often works in your favor as long as you have some evidence supporting your case.
Thank you! Just submitted my appeal online and uploaded my emails showing the layoff. Called OAH and they confirmed they received everything. Hearing should be scheduled in 3-4 weeks. I also heard back from one coworker who was laid off same time - they didn't receive any overpayment notice! So weird. Really appreciate everyone's help here - feeling slightly less panicked now.
I had a similar issue back in December. My claim was stuck in adjudication for almost a month. What finally worked for me wasn't the phone, it was sending a detailed message through eServices AND sending an email to the ESD Commissioner's Office simultaneously. I think the two-pronged approach got someone's attention because I got a call back within 48 hours. The email address I used was commissioner@esd.wa.gov. Worth a try if you're desperate!
This is a very good suggestion. The Commissioner's Office email can indeed help escalate urgent issues, though I would emphasize that it should be used sparingly and only for truly stuck claims, not routine questions. Always include your claim ID number, full name, and best contact phone number in any communication with this office.
UPDATE: I finally got through to someone!! I tried the Claimyr service after multiple failed attempts this morning using the other methods. Got connected to an ESD agent in about 30 minutes. The agent was super helpful and discovered that my claim was stuck because of a simple error in my employment history dates (I was off by one day on my last job's end date). They fixed it immediately and said my payments should process within 48 hours! Thank you everyone for all your suggestions. This community is amazing!
That's excellent news! It's quite common for adjudication holds to be due to small discrepancies that can be quickly resolved once you actually speak with someone. Glad to hear you got it sorted out and should be receiving your payments soon. This is a good reminder for everyone that persistence pays off with ESD issues.
Just curiosity but how many hours can you work in a week and still get benefits? I might need to file soon and I'm picking up gig work to try to make ends meet.
It depends on your weekly benefit amount (WBA). You can typically work part-time and still receive partial benefits as long as you earn less than 75% of your WBA. Once you file, ESD will tell you your WBA and you can calculate from there. Make sure you report ALL earnings when you file weekly claims, even small gig amounts.
i had almost the same issue back in february!! i got laid off on a wednesday and had to report my monday+tuesday hours. the dumb part was they made me wait ANOTHER full week for the "waiting week" even tho i already waited partially. ESD system makes no sense sometimes...
Just to follow up on what others have said: I experienced this same issue a few months ago. To summarize what you need to do: 1. File the weekly claim for 4/21-4/27 and accurately report your work hours 2. Continue filing weekly claims every week after that, even for your waiting week 3. Complete and document 3 job search activities EVERY week 4. If your claim goes into adjudication (which happens randomly), be prepared to wait The system is frustrating, but as long as you're honest and keep filing on time, you'll get through it. Don't skip any weekly claims, even if you think you won't get paid for that week.
Here's something that might help - contact your state representative's office. I was getting NOWHERE with my claim for weeks, then I reached out to my rep's constituent services person. They contacted ESD directly and suddenly my claim was processed within 48 hours. They have special liaisons who can cut through the red tape. Worth a try!
This is excellent advice. Legislative offices often have direct channels to agency leadership. Be sure to provide your claim ID, contact information, and a brief summary of the issue when you reach out to them.
UPDATE: Got the new form from my doctor (his office manager was actually super helpful once I explained the situation). Uploaded it yesterday afternoon and - surprise! - got an approval email this morning! Money should be deposited by the end of the week. Thanks everyone for the advice and support. This system is still ridiculous, but at least there's light at the end of the tunnel. For anyone else dealing with this, be SUPER specific about date requirements when talking to your doctor's office - apparently this is a common issue but nobody warns you about it!
Wait, I think you might have meant to post this under your own thread! This is my post and I haven't gotten the new form from my doctor yet... But I'm glad your situation worked out! Gives me hope.
I swear ESD makes this process as confusing as possible on purpose. Why can't they just TELL you what the issues are instead of making you guess? The whole system is designed to discourage people from collecting benefits they're entitled to. It's ridiculous that we have to play detective with our own claims.
Thank you everyone for your responses! I finally managed to get through to ESD this morning. Turns out one adjudication is about my job separation (since I quit my previous job for a new offer that fell through) and the other is about some part-time gig work I did last year that I completely forgot to mention. The agent said they're trying to determine if I reported all my earnings correctly. They couldn't give me an exact timeline but said both issues are assigned to adjudicators now. I also filed a hardship request as someone suggested. Fingers crossed this gets resolved soon!
That's good news that both issues are actively assigned! The job separation one might take some time since they'll need to verify your story about the rescinded offer. For the gig work, make sure you have documentation of all earnings ready in case they request it. Hope it gets resolved quickly for you.
After you submit your responses, your claim will likely remain in adjudication until they either hear from your employer or the time for them to respond expires. Make sure to check your ESD account dashboard daily for any new correspondence or document requests. Sometimes they'll need additional information to make a determination.
Yes, ESD will contact your employer for their side of the story. They'll specifically ask about the performance standards, warnings given, and circumstances of your termination. If there are discrepancies between your accounts, an adjudicator may schedule fact-finding interviews with both parties. If you have any documentation of the territory reduction (emails, meeting notes, etc.), submit those with your questionnaire responses as supporting evidence. That could be very helpful for your case.
Just to clarify a few things about ESD's processing times: 1. Weekly claims filed by phone or web are typically processed in overnight batches 2. Phone claims enter directly into the mainframe system with fewer validation steps 3. Web claims go through additional security and validation protocols 4. Bank transfer times vary by financial institution (ACH vs. direct deposit systems) 5. Claims filed early Sunday generally process faster than those filed late Sunday And yes, Monday (February 17) is President's Day, so all payments will be delayed by one business day since banks don't process transfers on federal holidays.
Thanks for breaking this down so clearly! This explains why my phone claims are processing faster. Do you work for ESD or just have experience with their systems?
I don't work for ESD, but I've been through the system multiple times over the years and have spent a lot of time researching how their processing works when my own claims had issues. The phone system actually uses their older but more streamlined mainframe technology, which is why it can be faster but also more error-prone.
tried calling today instead of using the website, the system kept asking me weird questions about my job search that i never get online??? got confused and hung up lol guess ill stick to the website even if it takes longer
Andre Lefebvre
the form is super INTIMIDATING but dont let it scare u!! just be honest & thorough. i was freaking out about my $4700 overpayment but got it waived eventually. took like 3 months tho so be ready to wait!!!!!
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Carmen Ruiz
Great point about the wait time. ESD's current processing time for overpayment waivers is 10-12 weeks according to their website, but in reality it can take longer. It's important to follow up regularly if it goes beyond that timeframe.
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