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has anyone else notice how the ESD website is always "down for maintenance" at the EXACT times u need to file ur weekly claim?? happened to me AGAIN last night when i tried to file right at midnight. seems suspicious...
Their system maintenance is scheduled for midnight to 4am on Sundays. It's on their website under System Availability. Best practice is to file your weekly claim during business hours on Sunday or Monday to avoid these maintenance windows.
FINAL UPDATE: My claim finally switched from pending to paid today! All 7 weeks of backpay are scheduled to hit my account tomorrow. Such a relief! If anyone else is stuck in pending limbo, definitely try the governor's office route - it took about 10 days total from when they got involved, but it worked when nothing else did.
congrats! bet that backpay is gonna feel good lol
My brother-in-law just went through this last month. His waiver only took about 4 weeks to approve, but I think his case was pretty straightforward since the overpayment was clearly ESD's mistake. They calculated his benefit wrong initially then tried to reclaim $4,200 a year later. Anyway what I'm trying to say is that sometimes it can be faster I guess?
Just wanted to follow up since my earlier comment. One thing I forgot to mention is that while you're waiting for the waiver decision, make sure you respond to ANY correspondence from ESD, even if it seems unrelated to your waiver. Sometimes they need additional info but don't specifically connect it to your waiver request in their communications. Also, document every interaction with ESD - date, time, who you spoke with, and what was discussed. This documentation can be incredibly helpful if you need to file an appeal or if there's any confusion about what information you've already provided. Stay patient and persistent. The process is designed to be thorough, which unfortunately means it can be slow.
This is great advice - thank you! I'll start keeping a log of all my interactions with ESD. So far it's just been me submitting the waiver and checking my account, but if they contact me I'll definitely document everything. The waiting is definitely testing my patience, but hearing from everyone here has helped me feel less alone in this process.
did anybody else notice the esd website was down for like 4 hours last weekend? maybe they were doing updates and that affected the payment schedule
Update from someone who called ESD yesterday about this exact issue: They confirmed they've adjusted some of their payment batches due to increased claim volume. Some claimants have been permanently moved to different payment processing days. The representative said if your payment day has changed, it will likely stay on that new day going forward. They recommended allowing for a +/- 1 day window in your budget planning for UI benefits.
Thank you for sharing this! Really helpful to know it's a permanent change and not just a glitch. I'll adjust my budget planning accordingly.
Not at all! The agent was actually really nice. They're used to people using different methods to reach them because of how hard it is to get through. They just seemed focused on helping with my claim once I got connected.
That's good to know. I'm going to try calling one more time tomorrow morning right at 8am, and if that doesn't work, I'll check out that service. I appreciate everyone's help and suggestions!
Quick update - I just checked and my claim has been approved! Got the determination letter this morning after 6 weeks and 3 days in adjudication. They ruled that the performance standards were unreasonable since they were changed mid-quarter without proper training. All my back payments should be coming through in 48 hours. Don't give up hope!
That's amazing news! Congratulations! That gives me some hope since our situations sound pretty similar. I'll keep waiting (somewhat) patiently and will update this thread once I get a determination.
Nick Kravitz
same thing happened to me last month! "failure to report earnings" but i had zero income during pandemic! turns out they had me confused with someone with similar name who was working at amazon. took 3 appeals but finally got it fixed. check your quarterly wage reports in your eServices account - might show incorrect employer info if thats whats happening. def appeal this!
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Mateo Silva
•I had something similar happen but it was because a previous employer reported my final paycheck in the wrong quarter. Could be worth checking if maybe a final paycheck from your restaurant job was paid after you filed for unemployment? Even a single missing week can trigger these notices.
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Natalie Chen
To address your tax refund question specifically: Yes, both federal and state tax refunds can be intercepted for ESD overpayments. For federal refunds, it goes through the Treasury Offset Program (TOP). For state refunds, it's handled directly by Washington Department of Revenue. However, if you file an appeal or waiver request, they may place a temporary hold on collection activities including tax intercepts. Make sure you request this specifically when you file your appeal.
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Elijah Brown
•Thank you for this clear explanation. I'm definitely going to appeal and request a hold on collections. I'm also going to look for all my documentation from when the restaurant closed. Hopefully they'll see this is just a mistake.
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