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One more tip - while those status changes are typically positive signs, it's also a good time to check your correspondence in eServices. Sometimes they'll request additional information while the status is changing, and those notices can be easy to miss. Make sure you're checking both your dashboard AND your correspondence/letters section daily.
did u try calling the offshore call center?? its different than the main number and sometimes u can actually get someone there. they cant fix everything but they can at least see whats happening with ur claim. i think the number was like 833-something
UPDATE: For anyone facing this specific situation (claim moving from adjudication to pending), I just spoke with an ESD supervisor who explained the current process. As of 2025, they've changed their workflow so that claims are marked as "pending" during final review after adjudication. The average wait time after this status change is 7-10 business days for a decision to be issued. The supervisor specifically said NOT to call repeatedly during this pending period as it doesn't speed up the process and just overloads their phone system. Instead, watch your Notices/Letters section in eServices for the determination letter. What will help: Make sure you continue filing weekly claims during this period so that once approved, payment can be issued immediately for all eligible weeks.
Thank you so much for this update! This is exactly the kind of specific information I was hoping for. So I should expect to wait about 7-10 more business days from when it changed to pending? That at least gives me a timeline to work with. I'll keep filing weekly and watch for the determination letter.
Does anyone know if partial UI counts for the 3 job search requirements? I've been doing them just to be safe but my manager said I might be exempt since I'm still employed technically?
Good question! For partial unemployment, you still need to complete the 3 job search activities each week UNLESS you have a definite return date to full-time work (this is called "standby" status). If your employer indicated that your hours reduction is temporary and provided a return date, you might be exempt. You can check if you're on standby in your eServices account under the Job Search Requirements section.
I went through this exact nightmare back in October 2024. My partial UI claim was stuck in processing for almost 7 weeks. I called ESD probably 30+ times and either couldn't get through or was told "just keep waiting, it's normal." What finally worked was sending a secure message through the eServices portal specifically asking if there were any issues with my claim that weren't visible to me. Turns out they needed additional verification of my reduced hours even though my employer had already responded to them! Definitely keep filing those weekly claims. When mine finally got approved, I received all the back payments at once, which was a huge relief. The system really is broken though - they should at least tell us what's causing the delay!
I'm going to try sending a secure message right now! That's a great suggestion. Did you put anything specific in the subject line that might have gotten their attention? At this point I'll try anything.
This exact thing happened to me but with 2 accounts. The issue is that when they updated their systems a few years ago, some accounts got duplicated. The agent told me they see this A LOT. Whatever you do, don't create another account - it'll just flag you in their system and complicate things even more.
How long did the process take for you to get it sorted out? I'm getting worried about how long I'll have to wait to actually file my claim.
For anyone dealing with multiple ESD accounts, here's the official process: 1. Contact Technical Support at 855-682-0785 2. They'll need to verify your identity with SSN, DOB, and address 3. Explain you have multiple SAW accounts linked to ESD 4. They'll research which account has your claim history 5. They can then either recover your password for that account OR merge your accounts If you've changed emails/phone numbers since your last claim, they can update that info too. Just be prepared to go through identity verification.
Isabella Russo
Is it back up for anyone yet? Still down for me at 11:45am. Getting really worried because I have that interview tomorrow and need to check if they approved my standby status so I know what to tell the employer about availability.
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Lucas Kowalski
•still down for me too, tried again 5 mins ago
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Olivia Martinez
UPDATE: The site appears to be functioning again as of 12:15pm. If you're still having trouble, try clearing your browser cache completely or using incognito/private browsing mode. For anyone with weekly claims due today, remember to capture screenshots of your confirmation page after submitting. With system issues like this, it's always good to have proof of timely filing in case there are any questions later.
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Emma Bianchi
•Yes! Finally got in! Thanks everyone for confirming it wasn't just me. My claim status finally updated too - adjudication complete and payment pending for tomorrow! What a rollercoaster this morning has been.
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