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THE WHOLE SYSTEM IS DESIGNED TO MAKE YOU GIVE UP!!!! I had THREE CLAIMS in a row get stuck in "processing" last month and every time I called they gave me a different excuse. First it was "system maintenance" then it was "random verification" then it was "we needed additional information" BUT NOBODY CONTACTED ME TO ASK FOR IT!!!! You HAVE TO CALL THEM or they will let your claims sit there FOREVER!!
While I understand your frustration, this isn't entirely accurate. Most claims do process automatically without issues. But yes, if a claim is stuck for more than 5-7 business days, calling is definitely the right move. The system isn't perfect but it's not deliberately designed to make people give up.
FINAL UPDATE: Success! I used the Claimyr service that was recommended and got through to ESD in about 20 minutes. Turns out there was a random identity verification flag on my account. The agent cleared it immediately and said both payments should process tonight. Thanks everyone for your help and advice!
this is the third time this year theyve had "processing issues" with payments!! im so sick of depending on this broken system! every time this happens i get hit with late fees that nobody reimburses me for!!!!!
UPDATE: My payment just came through about 10 minutes ago (around 5:30pm). Much later than usual but at least it's here before rent is due. Hope everyone else gets theirs soon too!
just got mine too!! what a relief
anybody know if going to a WorkSource office in person helps? can they look at ur claim there or do they just tell u to call the same impossible number?
WorkSource staff can't access or modify your unemployment claim - they're a separate system. They might be able to help with job search activities, but for claim issues, you still need to reach ESD directly. Some WorkSource offices do have courtesy phones that connect to ESD, but you'll still face the same wait times.
UPDATE: I finally got through!!! Used a combination of your suggestions - called at 10:40am on Tuesday using two phones simultaneously. Got the "all lines full" message on my cell, but my roommate's phone got placed in the queue! Waited 47 minutes but finally spoke to a real person who fixed my pending issue. For anyone else struggling, the mid-morning Tuesday call time definitely seemed to help. The rep said they're training new staff so hopefully the phone situation improves soon. THANK YOU all for your help!
That's fantastic news! So glad you got through. Did they say when you might see your payments? Hoping it's quick after such a long wait!
One more important thing to be aware of - if this is your first time on unemployment, remember that you'll need to pay federal taxes on these benefits next year. ESD gives you the option to withhold 10% for federal taxes, but it's not automatic. Might be worth logging in and setting that up now before your first payment if you haven't already.
Zara Ahmed
Interesting data point! I've been tracking my UI payment processing times for the past 13 weeks (yes, I'm that person with a spreadsheet 😂). Here's what I've found: - Average processing time: 2.3 days - Filing before 8am Sunday: 1.7 days average - Filing after 6pm Sunday: 3.1 days average - Monday filings: 3.8 days average So your timing of 12:01am Sunday likely made a significant difference! The system was probably just booting up the weekly processing cycle and you got in first. The phone vs. online probably didn't matter as much as the exact timing.
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Freya Larsen
•I'm impressed by your data tracking! That's really useful information. Seems like filing as early as possible on Sunday makes a big difference. I'm going to try the same timing next week and see if I get similar results.
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Anastasia Sokolov
•This data tracking is excellent and matches what we typically see in the system. Sunday early morning filers generally do get processed first in the weekly cycle, regardless of filing method.
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Omar Hassan
my neighbor said she heard from someone at worksource that ESD is switching to a new payment system next month and everything will be faster for everyone... anyone else hear about this??
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Chloe Taylor
•I haven't seen any official announcements about a new payment system launching next month. ESD typically announces major system changes well in advance on their website and through claimant emails. I'd be cautious about relying on unofficial information about system changes.
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