USCIS returned my OS155A card, e-request tool not working - What now?

Ugh, USCIS and their endless bureaucracy 🙄 I've been there, buddy. Have you tried calling their contact center? The message usually says to call them if the online tool doesn't work.

I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/eSz742AOvHc

Here's what you need to do: 1. Don't panic. You still have time before April 27. 2. Keep trying the e-request tool daily. Sometimes it works intermittently. 3. If that fails, send a letter to the USCIS office that sent you the notice. Include a copy of the notice, your updated address, and a polite request to resend your card. 4. As a last resort, schedule an InfoPass appointment at your local USCIS office. You can do this through their website. 5. Document everything. Keep copies of all correspondence and note down dates and times of your attempts to contact them. Remember, persistence is key when dealing with USCIS. Good luck!

have u tried faxing them? sometimes the old school methods work best with these dinosaur agencies lol

OMG I'm literally going thru the exact same thing rn!!! USCIS is such a mess 😫 Let me know if you figure out a solution, k?

Not to be that guy, but are you sure you updated your address correctly? Double-check that you didn't make any typos when you submitted it. I once spent weeks trying to fix an issue that was caused by a simple mistake in my address update.

This might sound crazy, but have you tried reaching out to your local congressperson's office? They often have liaisons who can help with USCIS issues. It's like having a secret backdoor to the system 🤫

I had a similar issue with my green card replacement last year. Here's what worked for me: I ended up sending a written request via certified mail to the National Benefits Center along with a copy of the return notice and proof of my address update. Include your receipt number and case number in the letter. It took about 3 weeks, but they eventually resent my card to the correct address. Also, make sure to keep calling - I found that calling right at 8 AM when they open gave me the best chance of getting through. Don't give up, you've got this!

I went through something similar with my EAD card last year. One thing that really helped was creating a detailed timeline of everything - when you updated your address, when they sent the return notice, all your attempts to contact them, etc. Then I submitted a service request through the USCIS website (not the e-request tool, but the general inquiry form) explaining the entire situation with dates. They responded within 2 weeks and expedited my card reissue. Also, if you have any proof of delivery attempts from USPS (like a notice they left), include that too. Sometimes approaching it as a "service failure" rather than just an address issue gets better results. Keep all your documentation ready - you'll need it no matter which route you take!