Social Security survivor benefits phone interview - can I apply without appointment?
I'm trying to file for survivor benefits after losing my husband last month. I had all my documents ready (death certificate, marriage license, etc.) and went to my local SSA office in San Diego yesterday thinking I could apply in person. The office staff told me I need to schedule a telephone interview instead, and the earliest appointment is December 2nd. That's almost 6 weeks away, and I might be traveling internationally then to stay with my sister. Is there any way to just call and apply for survivor benefits without a scheduled appointment? Or am I stuck waiting for this phone interview slot? Does being in California affect this process at all? I was hoping to have the benefits start by February 2025 at the latest. UPDATE: I called the main SSA number (800-772-1213) today and actually got through! They found me a phone appointment for November 14th! Much better than waiting until December!
20 comments
Ava Hernandez
You were lucky to get that earlier appointment! The system is completely overwhelmed right now. For anyone else in this situation: technically you CAN apply without an appointment by calling the 800 number, but you'll likely face very long wait times (1-2 hours) and might still get redirected to schedule an appointment anyway. The phone application for survivor benefits is actually more efficient than in-person now because they can verify documents electronically. Make sure you have your husband's death certificate, marriage certificate, both your Social Security numbers, and your banking information ready for direct deposit when they call. Also prepare a list of his employers for the last two years if he was working.
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Noah Lee
•Thank you! That's really helpful. Should I scan and email my documents somewhere before the phone appointment? I'm worried about the process being delayed if they can't verify things quickly.
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Isabella Martin
congrats on getting an appt! i tried for WEEKS and couldnt get anyone on the phone. kept getting disconnected or told to call back later. so frustrating!!!!
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Elijah Jackson
•If you're having trouble getting through to Social Security, try using Claimyr.com - it helped me connect with an agent in under 20 minutes when I needed to file for my survivor benefits. Saved me hours of redial frustration. They have a video showing how it works: https://youtu.be/Z-BRbJw3puU. It was honestly a lifesaver during such a difficult time.
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Sophia Miller
I'm in the same boat as you but in Florida. My husband passed away in September, and I went to apply for survivor benefits last week. They also told me phone interview only - earliest appointment was JANUARY 2025!! This is absolutely ridiculous. I've worked for 40 years, and now when I need help, I can't even speak to someone??? CAN ANYONE EXPLAIN why SSA is making it so impossible to apply for benefits we're entitled to?? Do they hope we'll just give up???
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Ava Hernandez
•The SSA has been severely understaffed since 2022, and they never fully recovered from the pandemic office closures. They've lost about 25% of their workforce due to retirements and budget constraints. Phone appointments are actually more efficient for them because one representative can handle more cases per day than with in-person meetings. It's frustrating but try calling the 800 number right when they open at 8am Eastern time - sometimes you can get lucky with cancellations like the original poster did.
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Mason Davis
Glad you got an earlier appointment! Quick tip - make sure you know exactly when you became eligible. My mom applied for survivor benefits and they backdated them 6 months because she didnt realize she could have applied earlier. The rules are different depending on your age.
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Noah Lee
•That's interesting, I didn't realize they could be backdated! I'm 63 - do you know if that affects when I'm eligible? My husband passed away on October 5th.
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Ava Hernandez
At 63, you can collect reduced survivor benefits now, or you can wait until your Full Retirement Age (probably 66 and some months depending on your birth year) to receive 100% of your husband's benefit amount. If you have your own work record, you also have the option to take reduced survivor benefits now and switch to your own higher retirement benefit at age 70 if that would be more advantageous. The month of eligibility for survivor benefits is usually the month of death, but benefits aren't paid for the month of death (only subsequent months). So if your husband passed on October 5th, your first eligible month would be November 2024, with the first payment coming in December 2024.
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Isabella Martin
•wait i thought widows can file at 60?? my neighbor did that last year. the rules are so confusing!
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Mia Rodriguez
You're both right. Widow(er)s can file as early as age 60 (or 50 if disabled), but benefits are reduced based on how early you file before your FRA. At 60, you get 71.5% of the deceased's benefit. Each month you wait increases that percentage until you reach 100% at your FRA. To the original poster: your November 14th appointment works perfectly for benefits starting in February! The application process takes about 45-60 days to complete after the interview. Make sure to mention during your call that you want benefits to begin February 2025 if that's still your preference. Also, in response to your original question - yes, you technically can apply without an appointment by calling the 800 number and staying on hold, but having a scheduled appointment guarantees someone will be dedicated to processing your application fully during that time slot.
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Noah Lee
•Thank you so much for clarifying! I'll definitely mention the February start date. Do they give you any documents during the phone interview that confirm your application is being processed? I'm just worried about everything getting lost in the system.
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Jacob Lewis
My sincere condolences on your loss. Just went through this in August when my wife passed. Here's a tip no one told me - during your phone interview, ask for your application confirmation number and WRITE IT DOWN! They don't automatically send confirmation emails, and I spent weeks worried my application was lost. That number lets you check status online or when calling.
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Noah Lee
•I'm so sorry for your loss too. Thank you for the advice - I'll definitely ask for that confirmation number. Did you find that the MySocialSecurity online account showed your application status accurately? I already have an account set up.
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Jacob Lewis
The MySocialSecurity account sometimes shows the status, but in my experience it didn't update properly for survivor benefits. The confirmation number was more reliable for calling and checking status. If you have any issues reaching someone to check on your application, I ended up using this service called Claimyr that got me through to SSA in about 15 minutes instead of waiting on hold for hours. Their website is claimyr.com and they have a video showing how it works: https://youtu.be/Z-BRbJw3puU
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Sophia Miller
•Wait what?? There's actually a way to get through to SSA without spending all day on hold?? Why don't they just hire more people instead of making us use workarounds? This country's priorities are so messed up.
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Mason Davis
when my dad died my mom applied for ssi benefits and they rejected her cause they said she made too much money? but then my cousin told her it was survivor benefits she needed to apply for not ssi? the whole thing is super confusing lol
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Ava Hernandez
•That's a common confusion. SSI (Supplemental Security Income) is a needs-based program for people with limited income and resources. Survivor benefits are based on your deceased spouse's Social Security earnings record and aren't income-dependent in the same way. They're two completely different programs run by the same agency. The OP is correctly applying for survivor benefits, not SSI.
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Noah Lee
I'm really grateful for all this advice. I've made notes of everything for my phone appointment. Sounds like I should: 1. Ask for a confirmation number 2. Request February 2025 start date 3. Have all my documents ready 4. Be prepared with my banking info for direct deposit 5. Know that I can take reduced benefits now or wait until my FRA Am I missing anything important for the phone interview?
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Mia Rodriguez
•That's a great list! Also prepare: 1. Your husband's date and place of birth 2. Place of death and whether he was hospitalized 3. A list of any children under 18 or disabled adult children (if applicable) 4. Information about any other marriages either of you had 5. Your own work history summary Having all this ready will make your interview go much more smoothly. Good luck with everything!
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