Social Security sent email about new messages but nothing shows up - phishing scam?

got the same thing yesterday! logged in and nothing there. probly just SSA computers being SSA computers lol

ALWAYS be suspicious of ANY emails claiming to be from Social Security!!! They are notorious for scammers trying to get your personal info. Even if this one didn't ask for anything, it could be testing to see if you'll click links from them in the future. My neighbor lost her entire bank account after clicking a "Social Security" email last year!!

This is probably just a timing issue. The notification system sometimes sends alerts before the message is actually processed into your account. I've experienced this several times. Wait 24-48 hours and check again. The message will likely appear. SSA's systems don't always sync up perfectly between the notification triggers and actual message delivery.

i got 2 of these last month and nothing ever showed up in my account. waste of time checking.

I had this exact same problem last week. I tried calling SSA to ask about it but of course got stuck on hold forever. I finally got through using Claimyr (claimyr.com) - they got me connected to an agent in about 20 minutes instead of the usual 2+ hour wait. The agent told me it was a known system issue where notifications are being sent prematurely or erroneously. They're working on fixing it. You can see how the service works in this video: https://youtu.be/Z-BRbJw3puU - saved me so much frustration!

Social Security Administration IT specialist here. This is a known issue with our notification system that began approximately two weeks ago. The system is erroneously sending email alerts even when no new messages have been posted to accounts. Our technical team is working to resolve it. There's no security concern, and you don't need to report it. We apologize for any confusion this has caused. Just to be clear, you should always access your my Social Security account directly through ssa.gov rather than clicking links in emails.

Is anyone else worried about this?? I mean what if there ARE important messages but they're not showing up?? I'm on SSDI and terrified I'm going to miss something important about my benefits. What if they're trying to notify us about reviews or something we need to respond to but the system is broken??? This is making my anxiety so much worse...

happened to me 3 times now, i just ignore it

my brother got one of those emails last week too. he said the same thing - nothing in his account when he logged in. must be happening to everyone.

this reminds me of when i kept getting those letters about my medicare part b last year even tho i already signed up. government systems always messing up lol

Just as an update for everyone - this issue was mentioned in the SSA's system status update posted yesterday. They acknowledged the erroneous notification emails and indicated they're working on a fix. You can check system status anytime at https://www.ssa.gov/myaccount/system-status.html to see if there are known issues with the portal or messaging system.

I've been getting these phantom notifications too! Got one yesterday and another one this morning. It's reassuring to see the official explanation from the IT specialist and know it's a widespread issue they're working on. Thanks to everyone who shared their experiences - it really helps to know we're not alone in dealing with this glitch. I'll just keep ignoring the emails until they get it fixed at the end of the month.

I just experienced this exact same issue this morning! Got the email notification, immediately logged into my ssa.gov account, and found absolutely nothing new in my message center. I was starting to worry that maybe my account had been compromised or something, but reading through all these comments has been incredibly reassuring. It's great to see the official response from the IT specialist confirming this is a known system bug affecting many people. I'll definitely be bookmarking that system status page that was mentioned and will just ignore these phantom emails until the fix is deployed at the end of the month. Thanks to everyone for sharing their experiences - this community has been so helpful in putting my mind at ease!

I just experienced this exact same thing yesterday! Got the email notification around noon saying I had new messages, logged right into my ssa.gov account, and found absolutely nothing there. I was really starting to worry that maybe I was missing something important about my disability review that's coming up next month. Reading through all these comments has been such a huge relief - especially seeing the official explanation from the IT specialist confirming this is just a widespread system glitch. It's so frustrating when these government systems malfunction, but at least we know it's temporary and should be fixed by the end of this month. Thanks to everyone who shared their experiences - this community has been incredibly helpful for understanding what's actually concerning versus what's just technical difficulties. I'll definitely be checking out that system status page that was mentioned too!

I just experienced this exact same issue this afternoon! Got the notification email saying I had new messages in my Social Security account, but when I logged in through ssa.gov there was absolutely nothing there. I was really starting to worry that maybe something was wrong with my account or that I was missing important information about my retirement benefits. Reading through all these comments has been incredibly helpful - especially seeing the official explanation from the IT specialist that this is just a known system glitch affecting many people. It's so reassuring to know this isn't a security issue and that there's a fix coming by the end of the month. Thanks to everyone who shared their experiences here - this community is such a great resource for understanding what's actually concerning versus what's just technical difficulties with government systems. I'll definitely check out that system status page that was mentioned and will just ignore these phantom emails until SSA gets their notification system sorted out!

I just experienced this exact same thing this morning! Got the notification email around 7 AM saying I had new messages, but when I logged into my ssa.gov account there was absolutely nothing there. I was really starting to worry that maybe I was missing something important about my benefits or that there was some kind of technical issue with my account. Reading through all these comments has been such a huge relief - especially seeing the official explanation from the IT specialist that this is just a known system bug affecting lots of people. It's so reassuring to know this isn't a security concern and that we don't need to report it. I was actually considering calling the SSA office today, but now I know I can just ignore these phantom emails until they get the notification system fixed at the end of the month. Thanks to everyone for sharing their experiences - this community has been incredibly helpful for understanding what's actually worth worrying about versus what's just technical glitches with government systems!