Social Security sent email about new messages but nothing shows up - phishing scam?

got the same thing yesterday! logged in and nothing there. probly just SSA computers being SSA computers lol

ALWAYS be suspicious of ANY emails claiming to be from Social Security!!! They are notorious for scammers trying to get your personal info. Even if this one didn't ask for anything, it could be testing to see if you'll click links from them in the future. My neighbor lost her entire bank account after clicking a "Social Security" email last year!!

This is probably just a timing issue. The notification system sometimes sends alerts before the message is actually processed into your account. I've experienced this several times. Wait 24-48 hours and check again. The message will likely appear. SSA's systems don't always sync up perfectly between the notification triggers and actual message delivery.

i got 2 of these last month and nothing ever showed up in my account. waste of time checking.

I had this exact same problem last week. I tried calling SSA to ask about it but of course got stuck on hold forever. I finally got through using Claimyr (claimyr.com) - they got me connected to an agent in about 20 minutes instead of the usual 2+ hour wait. The agent told me it was a known system issue where notifications are being sent prematurely or erroneously. They're working on fixing it. You can see how the service works in this video: https://youtu.be/Z-BRbJw3puU - saved me so much frustration!

Social Security Administration IT specialist here. This is a known issue with our notification system that began approximately two weeks ago. The system is erroneously sending email alerts even when no new messages have been posted to accounts. Our technical team is working to resolve it. There's no security concern, and you don't need to report it. We apologize for any confusion this has caused. Just to be clear, you should always access your my Social Security account directly through ssa.gov rather than clicking links in emails.

Is anyone else worried about this?? I mean what if there ARE important messages but they're not showing up?? I'm on SSDI and terrified I'm going to miss something important about my benefits. What if they're trying to notify us about reviews or something we need to respond to but the system is broken??? This is making my anxiety so much worse...

happened to me 3 times now, i just ignore it

my brother got one of those emails last week too. he said the same thing - nothing in his account when he logged in. must be happening to everyone.

this reminds me of when i kept getting those letters about my medicare part b last year even tho i already signed up. government systems always messing up lol

Just as an update for everyone - this issue was mentioned in the SSA's system status update posted yesterday. They acknowledged the erroneous notification emails and indicated they're working on a fix. You can check system status anytime at https://www.ssa.gov/myaccount/system-status.html to see if there are known issues with the portal or messaging system.

I've been getting these phantom notifications too! Got one yesterday and another one this morning. It's reassuring to see the official explanation from the IT specialist and know it's a widespread issue they're working on. Thanks to everyone who shared their experiences - it really helps to know we're not alone in dealing with this glitch. I'll just keep ignoring the emails until they get it fixed at the end of the month.

This is such a relief to read! I got one of these emails three days ago and have been checking my account multiple times daily wondering if I'm missing something important. I even called the main SSA number but gave up after being on hold for over an hour. It's really reassuring to hear from the IT specialist that this is a known issue and there's no security concern. I'll stop obsessing over it now and just wait for the fix at the end of the month. Thanks everyone for sharing your experiences - this community is so helpful!

I just experienced this exact same issue this morning! Got the email notification, immediately logged into my ssa.gov account, and found absolutely nothing new in my message center. I was starting to worry that maybe my account had been compromised or something, but reading through all these comments has been incredibly reassuring. It's great to see the official response from the IT specialist confirming this is a known system bug affecting many people. I'll definitely be bookmarking that system status page that was mentioned and will just ignore these phantom emails until the fix is deployed at the end of the month. Thanks to everyone for sharing their experiences - this community has been so helpful in putting my mind at ease!

This has been happening to me for about a week now! I've gotten three of these phantom notification emails and each time I log in expecting to see something important, but there's absolutely nothing there. At first I thought maybe it was a phishing attempt, but the emails were definitely coming from the legitimate SSA domain and didn't contain any suspicious links. I'm so relieved to read the official explanation from the IT specialist - it's reassuring to know this is a widespread technical issue and not something I need to worry about. I was starting to get really anxious that I might be missing critical information about my Social Security benefits. Thanks to everyone for sharing their experiences here - it really helps to know we're all dealing with the same frustrating glitch!

I just joined this community after experiencing this exact same issue! Got the notification email yesterday and was really worried when I logged in to find nothing in my message center. I was actually starting to panic thinking maybe I missed something crucial about my disability benefits or that my account had been hacked somehow. Reading through all these comments has been such a huge relief - especially the official response from the IT specialist confirming it's just a system glitch affecting lots of people. I had no idea SSA even had a system status page either, so that's really helpful to know about. It's so frustrating when government systems have these kinds of bugs, but at least we know they're working on fixing it by the end of the month. Thanks everyone for sharing your experiences - this community is amazing for helping newcomers like me understand what's normal vs what's actually concerning!

I'm so glad I stumbled across this thread! I've been getting these phantom notification emails for the past few days and was getting increasingly worried that something was wrong with my account or that I was somehow missing important communications. Each time I'd rush to log in expecting to see something urgent about my benefits, only to find absolutely nothing there. I was actually considering driving to my local SSA office tomorrow to ask about it in person! Reading the official explanation from the IT specialist has been incredibly reassuring - it's such a relief to know this is just a widespread technical glitch and not something I need to stress about. I really appreciate everyone who shared their experiences here, especially those who mentioned the system status page. It's frustrating that these government systems have these kinds of bugs, but at least we know there's a fix coming by the end of the month. This community has been so helpful for a newcomer like me trying to figure out what's normal versus what actually requires action!

I just experienced this same issue this morning! Got the notification email at around 8 AM, immediately logged into my SSA account expecting to see something important, but my message center was completely empty. I was starting to get really anxious thinking I might have missed a deadline or something critical about my retirement benefits. Reading through all these comments has been incredibly helpful - especially the official confirmation from the IT specialist that this is a known system bug affecting many people. It's such a relief to know this isn't a security issue or something I need to report. I was actually about to spend my whole day calling the SSA office, but now I know I can just ignore these phantom emails until they get their system fixed at the end of the month. Thanks to everyone for sharing your experiences - this community is such a valuable resource for navigating these confusing government system issues!

I just had this happen to me too! Got the notification email this afternoon and rushed to check my account thinking it might be something about my upcoming Medicare enrollment, but there was absolutely nothing new in my message center. I was starting to worry that maybe I had missed something important or that there was a glitch preventing me from seeing critical messages. Reading through this entire thread has been such a relief - especially seeing the official confirmation from the IT specialist that this is just a known system bug affecting lots of people. It's frustrating that SSA's notification system is having these issues, but at least we know it's temporary and should be resolved by the end of this month. Thanks to everyone who shared their experiences here - this community is incredibly helpful for newcomers like me trying to figure out what's normal versus what actually needs attention. I'll definitely be bookmarking that system status page that was mentioned and will just ignore these phantom emails until the fix is deployed!

I'm so relieved to find this thread! I just got one of these phantom notification emails this morning and was really starting to panic. I've been on SSI for the past two years and was terrified that I might be missing something crucial about my benefits or a review notice. When I logged in and saw nothing in my message center, I immediately thought the worst - that maybe my account was hacked or there was some technical issue preventing me from seeing important messages. Reading everyone's experiences here, especially the official confirmation from the IT specialist, has been incredibly reassuring. It's frustrating that SSA's systems are glitching like this, but at least we know it's a widespread issue with a fix coming soon. Thanks to everyone for sharing - this community is such a great resource for understanding what's actually worth worrying about versus what's just technical difficulties!

I just experienced this exact same thing yesterday! Got the email notification around noon saying I had new messages, logged right into my ssa.gov account, and found absolutely nothing there. I was really starting to worry that maybe I was missing something important about my disability review that's coming up next month. Reading through all these comments has been such a huge relief - especially seeing the official explanation from the IT specialist confirming this is just a widespread system glitch. It's so frustrating when these government systems malfunction, but at least we know it's temporary and should be fixed by the end of this month. Thanks to everyone who shared their experiences - this community has been incredibly helpful for understanding what's actually concerning versus what's just technical difficulties. I'll definitely be checking out that system status page that was mentioned too!

I just had this happen to me this morning too! Got the notification email around 10 AM and immediately logged into my account expecting to see something about my upcoming benefit verification, but my message center was completely empty. I was getting really worried that maybe I was missing something time-sensitive or that there was a technical issue preventing important messages from displaying properly. Reading through all these comments has been incredibly reassuring - especially the official explanation from the IT specialist confirming this is a known system bug affecting many people. It's so frustrating when government systems glitch like this, but at least we know it's temporary and should be resolved by the end of the month. Thanks to everyone for sharing their experiences - this community is such a valuable resource for newcomers like me trying to navigate these confusing situations! I'll definitely bookmark that system status page that was mentioned and just ignore these phantom emails until the fix is deployed.

I just experienced this exact same issue this afternoon! Got the notification email saying I had new messages in my Social Security account, but when I logged in through ssa.gov there was absolutely nothing there. I was really starting to worry that maybe something was wrong with my account or that I was missing important information about my retirement benefits. Reading through all these comments has been incredibly helpful - especially seeing the official explanation from the IT specialist that this is just a known system glitch affecting many people. It's so reassuring to know this isn't a security issue and that there's a fix coming by the end of the month. Thanks to everyone who shared their experiences here - this community is such a great resource for understanding what's actually concerning versus what's just technical difficulties with government systems. I'll definitely check out that system status page that was mentioned and will just ignore these phantom emails until SSA gets their notification system sorted out!