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Social Security phone appointment coming up - what documents needed for retirement benefits?

My wife and I just scheduled our phone appointment with Social Security for late February to start our retirement benefits. I'm 66 (turning 67 in April) and she's 65. We're both planning to file at the same time. I'm super anxious about making sure we have everything ready before the call so we don't have to reschedule or delay our benefits. Can anyone who's recently done this tell me what specific documents they'll ask for? I have our birth certificates, marriage certificate, and W-2s from last year ready. Is there anything else we need to prepare? Also, can we upload these documents somewhere before the call, or will we need to fax/mail them afterward? The SSA website isn't very clear about the process for phone appointments. Thanks for any help!

Carmen Ruiz

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I had my phone appointment with SSA back in November. They needed my birth certificate, driver's license, most recent W2 or tax return, and marriage certificate since I was also filing for spousal benefits. You can upload documents through your MySocialSecurity account before the appointment - there's a section specifically for document uploads. Makes the process much smoother! They'll likely also ask for your bank account information for direct deposit. Have your routing and account numbers ready.

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Yuki Sato

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Thanks, that's really helpful! I do have a MySocialSecurity account, but I didn't realize there was a document upload section. I'll look for that today. Did they have any specific requirements for the tax returns? Should I have the full returns or just the W-2s?

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Andre Lefebvre

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congrats on retiring! we did ours last spring and they asked for birth certificates and marriage stuff but we just took pictures with our phone and emailed them after the call. they gave us an email during the appointment. worked fine and got our first payments like 6 weeks later

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Zoe Alexopoulos

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They let you email documents?? When I applied last year they made me fax everything or mail originals which was such a pain. Guess it depends on which office you're dealing with!

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Jamal Anderson

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Documents you'll need: - Birth certificates for BOTH of you - Marriage certificate - Your Social Security cards - Most recent tax return OR W-2s from the previous year - Photo IDs (driver's licenses or passports) - Bank account information for direct deposit - Military service records (if applicable) - Information about any pensions from jobs not covered by Social Security And YES, you can upload these through your MySocialSecurity account before the appointment. Go to "Message Center" and there should be an option for secure document uploads. Some offices also allow you to email documents to a secure email they provide during the call. If your wife is applying for spousal benefits rather than her own retirement, make sure you specify that during the appointment. The requirements might be slightly different.

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Yuki Sato

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Thank you for such a detailed list! My wife is actually applying based on her own work record since she worked for 30+ years. We weren't sure about the pension information - she has a small pension from a teaching job in Texas that wasn't covered by Social Security. Will that affect her benefits? Should we have those statements ready too?

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Mei Wong

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MAKE SURE YOU HAVE EVERYTHING!!! I had my appointment in October and didn't have my divorce decree from my first marriage (even though I've been remarried for 22 YEARS!!!) and they made me reschedule the ENTIRE appointment. I wasted almost an hour on the phone for nothing. Then I had to wait ANOTHER 6 WEEKS for the next available appointment!!! The system is BROKEN!!!

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QuantumQuasar

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That's frustrating, but somewhat understandable. SSA needs to verify all previous marriages ended legally since it can affect benefit eligibility, especially for spousal or survivor benefits. Even if it was decades ago, they need that documentation in their system. For the OP, if either of you were previously married, definitely have divorce decrees or death certificates (for widows/widowers) ready.

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Liam McGuire

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I just went through this in January! One thing no one mentioned to me was that they'll ask about any non-covered pension you might have (like from state government jobs that didn't pay into Social Security). My husband's teacher pension caused complications with the Windfall Elimination Provision (WEP) and Government Pension Offset (GPO). They reduced his SS benefit because of it! So have documentation about ANY pensions ready too.

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Jamal Anderson

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This is an excellent point. If your wife worked in the Texas education system, her pension is likely from a non-covered employer, which means WEP and GPO could definitely apply. Bring documentation showing the pension amount and when it started/will start. The WEP can reduce your own retirement benefit, while GPO can reduce spousal or survivor benefits. The calculations can get complicated, so you might want to ask specific questions about this during your appointment.

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Andre Lefebvre

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the phone appointments are actually way easier than going in person! we did ours over the phone last year and everything went smooth. just make sure you answer when they call cuz they only try calling you twice i think

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Yuki Sato

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That's good to hear! Did they call you exactly at the scheduled time or should we be prepared for them to call anytime during a window?

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QuantumQuasar

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One thing that helped me immensely with my Social Security appointment was using Claimyr to connect with an agent when I had questions about document requirements before my appointment. I was struggling to get through on the regular SSA phone line (kept getting disconnected after waiting 45+ minutes). With Claimyr (claimyr.com), I got through to an agent in about 10 minutes who confirmed exactly what documents I needed for my specific situation. They have a video showing how it works: https://youtu.be/Z-BRbJw3puU - definitely worth it to avoid the frustration of the regular phone lines, especially when you're trying to prepare for an important benefits appointment.

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Yuki Sato

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I hadn't heard of this service before! I've been trying to call with questions but always get the "we're experiencing high call volume" message. I'll check this out - thanks for sharing!

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Zoe Alexopoulos

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My appointment was supposed to be 20 minutes but ended up being almost an hour! Make sure you have plenty of time blocked off. They asked me tons of questions about my work history, previous marriages, why there was a gap in my earnings record from 2008-2010, etc. Just be prepared for a lengthy conversation.

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Yuki Sato

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That's good to know. Our appointment is at 2pm so I'll make sure we don't have anything scheduled after that. Did they give you any information during the call about when to expect the first payment after approval?

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Jamal Anderson

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Since you mentioned your wife worked for the Texas education system, you should definitely be prepared to discuss WEP (Windfall Elimination Provision) and GPO (Government Pension Offset). These provisions can significantly reduce Social Security benefits for people who receive pensions from jobs not covered by Social Security. Bring statements showing: - The amount of her teaching pension - When it started or will start - How many years she worked in covered employment (jobs where she paid SS taxes) You might want to review the SSA's WEP and GPO calculators before your appointment so you're not surprised by the reduction calculations: https://www.ssa.gov/benefits/retirement/planner/wep-calculator.html

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Yuki Sato

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Thank you for the calculator link! I had no idea her pension could reduce her Social Security benefits. She worked in the school system for 12 years and then switched to private sector work for about 25 years where she did pay into Social Security. I'll definitely review those calculators before our appointment.

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Carmen Ruiz

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As for your question about when they'll call - in my experience, they were about 15 minutes late for the scheduled time. They'll typically provide a one-hour window (like 2:00-3:00) rather than an exact time. Make sure both you and your wife are available for the call, as they'll need to speak with both of you if you're both applying. Regarding your first payment - if everything is approved during the call, you'll typically receive your first direct deposit the month after your application is processed. Since benefits are paid in the month following the month they're due, there's usually about a 2-3 month gap between application and first payment. The representative should be able to tell you exactly when to expect it during your call.

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Andre Lefebvre

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yep thats right, we applied in march and got first payment in may. they back pay you for any months your eligible for though!

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