Social Security one-time payment mystery - switching between Survivors benefits has me confused
I'm so confused about a Social Security deposit that just showed up in my account overnight! I'm currently receiving Survivors benefits from my first husband, but I've been going through a review process for potentially higher Survivors benefits from my second husband who also passed away. According to my online account, SSA made a decision yesterday (the 8th), but instead of an explanation, all I see is a deposit labeled as a "one-time payment" that doesn't match what I was expecting. The amount is actually LESS than what I currently receive monthly, which makes no sense because the SSA representative specifically told me my benefit would increase with this switch or they wouldn't bother changing anything. She was very knowledgeable and mentioned I'd be getting back pay too, but this random deposit amount isn't adding up. Why isn't there any explanation online when the money is already in my bank account? Also - if my deceased second husband started taking his SS before his FRA, but I was already at my FRA when he died, would I get what he was actually receiving at death or what he would have received at his FRA? We were married for 15 years, so I qualify for the full amount. Maybe that explains the difference in what I thought my back payment would be?
21 comments


Lauren Zeb
sounds like they mightve sent a partial payment while thye still processing the rest of ur claim. SSA does weird things with payments sometimes where theyll send part now and the rest later. check ur myssa account in a few days, sometimes the explanation dosent show up right away.
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Ryan Andre
•Thanks for responding! I've been checking my mySocialSecurity account all morning hoping something would update. I just don't understand why they would deposit money before explaining what it's for. How am I supposed to know if it's correct?
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Daniel Washington
As a survivor beneficiary, you're entitled to the higher of either your current survivor benefit OR the survivor benefit based on your second husband's record. To answer your specific question about FRA: As a survivor who was at FRA when your second husband passed away, you're entitled to 100% of what he would have received at his FRA, NOT what he was actually receiving if he took reduced benefits early. This is different from spousal benefits rules. The SSA likely calculated this difference and the one-time payment could be a partial retroactive payment or an adjustment payment. Sometimes these show up before the explanation letter arrives in the mail or appears in your online account. The best way to understand exactly what this payment represents is to speak directly with an SSA representative who can access your full file and payment history.
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Ryan Andre
•That's really helpful information about the FRA calculation! That might explain why the numbers seemed off to me. I was expecting a bigger payment if it included back pay from when I first applied for the switch. I guess I just need to be patient and wait for the letter, but it's so frustrating to see money appear with no explanation!
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Aurora Lacasse
The EXACT same thing happened to my mother last year!!! It was so confusing because she got like 3 different deposits over 2 weeks and only ONE had an explanation online. Turns out they were calculating some complicated adjustment between her own retirement and my dad's survivors benefits. The letter explaining everything showed up like 10 days AFTER the money did. SSA is so weird about how they communicate sometimes.
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Ryan Andre
•That makes me feel better knowing I'm not the only one experiencing this! Did all the deposits end up being correct in your mother's case? I'm worried there might be mistakes I won't catch if I don't understand what they're doing.
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Aurora Lacasse
•Yeah they were all correct but the letter was SUPER confusing when it finally came. She ended up having to call them anyway to get a clear explanation. The SSA rep actually told her that sometimes payments get processed through different systems which is why they come separately and get reported differently. So weird!
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Anthony Young
I've been dealing with SSA for years with my own survivors benefits and I STILL don't understand how they calculate things sometimes!!! It's SO FRUSTRATING when money just shows up with no explanation!!! And trying to get someone on the phone is IMPOSSIBLE these days. I spent 3 HOURS on hold last month just to ask a simple question about my COLA increase. Why can't they just clearly explain things in the online account? It's 2025 for goodness sake!!
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Charlotte White
•I had the same frustration trying to reach SSA about an underpayment issue last month. After trying for days with no luck, I found this service called Claimyr (claimyr.com) that helped me get through to an agent in under 5 minutes. Saved me hours of hold time. They have a video showing how it works: https://youtu.be/Z-BRbJw3puU. Might be worth checking out if you need answers about that payment quickly.
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Admin_Masters
Based on your situation, I can offer some practical insight into what's likely happening: 1. The one-time payment is probably an adjustment payment calculated on the difference between benefit rates, or it could be a partial retroactive payment with more coming. 2. For survivor benefits when you were at FRA but your deceased husband claimed early: You're entitled to the higher of either what he was receiving OR 82.5% of his Primary Insurance Amount (PIA), which is what he would have received at FRA. This special calculation can often confuse even experienced SSA representatives. 3. Regarding the online explanation: SSA's systems are notoriously fragmented. Their payment processing system often runs separately from their notification system. Typically, a detailed explanation letter is automatically generated but might take 5-7 business days to appear in your online account. 4. The partial payment you received might be an initial adjustment while they process the larger retroactive payment separately, which is common for complex cases involving switching between survivor benefits. I'd recommend waiting until next week to see if additional payments or an explanation appears. If not, scheduling a call with SSA would be your best next step.
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Ryan Andre
•Thank you so much for this detailed explanation! This makes a lot more sense now. I didn't know about the 82.5% rule - that could definitely explain the calculation. I guess I just need to be patient and see if more payments or explanations come through in the next week. It's just so stressful when money appears with no context!
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Matthew Sanchez
my aunt went thru something similar last yr when she switched from her own SS to her husbands survivors after he died. she got like 3 diff deposits over 2 weeks and was super confused. turned out one was retroactive pay, one was an adjustment payment, and one was her regular monthly benefit. the letter explaining it all came like 10 days after the first deposit! SS is always slow with their explanations
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Ryan Andre
UPDATE: I finally managed to get through to someone at SSA this afternoon! You all were right - the one-time payment was just the first part of my back pay calculation. The representative explained that they're processing the rest of my back payment separately, and I should see another deposit within 5-7 business days. She also confirmed that I'm getting the full 100% of what my second husband would have received at his FRA, not the reduced amount he was taking. The weird amount was because they had to adjust for some months where I received the lower benefit. Thank you all for your help and suggestions!
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Lauren Zeb
•glad u got it figured out! SSA always does things in the most confusing way possible lol
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Admin_Masters
•That's excellent news! This is a perfect example of how SSA processes complex benefit adjustments. They often pay in stages rather than one lump sum, especially when switching between different types of benefits or benefit sources. Thanks for updating us - it'll help others who might experience similar situations in the future.
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Yuki Kobayashi
Thanks for sharing your update! This is such a common experience with SSA - they really need to improve their communication system. It's frustrating that beneficiaries have to stress about unexplained deposits when a simple automated message in the online account could prevent so much confusion. Your situation is a great example of why it's important to keep records of all SSA communications and not panic when payments don't immediately make sense. Glad you got the full explanation and that your back pay is coming through properly!
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Eli Butler
•I completely agree about SSA needing better communication! As someone new to dealing with Social Security, this whole thread has been really educational. It's reassuring to see that confusing payment timing seems to be pretty normal with SSA, even though it shouldn't be. Ryan's experience shows how important it is to be persistent in getting answers, and I'm glad everything worked out in the end. This discussion will definitely help me know what to expect if I ever face a similar situation with benefit changes or adjustments.
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Aaron Boston
As a newcomer to this community, I really appreciate how helpful everyone has been in this thread! Ryan, your situation sounds incredibly stressful, but I'm so glad you were able to get through to SSA and get clarification. This whole discussion has been really eye-opening for me about how SSA processes complex benefit changes. The fact that they send payments in stages without immediate explanations seems to be a recurring theme based on everyone's experiences here. It's frustrating that the system works this way, but at least now I know what to expect if I ever face a similar situation. Thanks to everyone who shared their knowledge and experiences - this is exactly the kind of community support that makes dealing with government bureaucracy a little less overwhelming!
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Kai Santiago
•Welcome to the community, Aaron! I'm also relatively new here and have found this to be such a supportive place for navigating SSA issues. This thread really highlights how common these unexplained payment situations are - it's almost like SSA has a standard operating procedure of "deposit first, explain later." What I found most valuable from this discussion is learning about the different types of payments (retroactive, adjustment, regular monthly) and how they can come at different times. Ryan's persistence in getting answers really paid off, and it's a good reminder that we shouldn't just accept confusion when it comes to our benefits. Thanks for adding your perspective!
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Maggie Martinez
This is such a valuable thread for anyone dealing with SSA benefit transitions! As someone who's just starting to learn about Social Security processes, I'm amazed by how complex these survivor benefit calculations can be. Ryan, your experience really shows the importance of not panicking when unexpected payments appear - which seems counterintuitive but apparently very normal with SSA. The explanation about FRA calculations and the 82.5% rule from Admin_Masters was particularly enlightening. It's frustrating that SSA's payment and communication systems aren't better coordinated in 2025, but this community discussion proves how helpful it is to have experienced members share their knowledge. Thanks to everyone who contributed - this is exactly the kind of real-world insight that helps people navigate these confusing situations!
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Ethan Wilson
•Welcome to the community, Maggie! I'm also fairly new here and this thread has been incredibly educational. What struck me most is how Ryan's initial panic about an unexplained deposit turned into a perfect learning opportunity for all of us. The fact that SSA processes payments in stages without clear immediate explanations seems to be their standard practice, which is honestly pretty poor customer service. But seeing how knowledgeable and supportive this community is makes dealing with these bureaucratic quirks much less daunting. The technical details about survivor benefits and FRA calculations shared here are the kind of insider knowledge you just can't get from SSA's website. Really grateful for communities like this that help demystify these complex processes!
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