Social Security account shows benefits suspended after withdrawal - can't view statement anymore
I recently filed for my Social Security retirement benefits but changed my mind and submitted a withdrawal request about 3 weeks ago. Now when I log into my MySocialSecurity account, it shows a message saying my 'benefits may have been suspended' and I can't view ANYTHING like I used to. Before I applied, I could easily check my earnings history and estimated benefits, but now it's all gone! Is this normal after withdrawing an application? Will my account eventually return to normal on its own, or do I need to call SSA to get this fixed? I've been trying to avoid calling because I know the wait times are ridiculous. Has anyone dealt with this situation before? I just want to be able to view my statement again like I could before this whole mess!
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CosmicCrusader
This is completely normal! When you withdraw your application, the SSA system gets confused for a while. Mine took about 6 weeks to return to normal viewing after I withdrew my application last year. The system has to process your withdrawal fully before it updates your online access. Just be patient and it'll fix itself.
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Aisha Rahman
•Thank you! That's reassuring. Did you get any kind of notification when it was fixed, or did you just keep checking your account?
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Ethan Brown
not normal at all. I withdrew my application in 2023 and my account was back to normal in like 3 days. you definitely need to call them because something is wrong.
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Aisha Rahman
•Oh great, now I'm worried again. Maybe it varies depending on the circumstances?
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Yuki Yamamoto
This is a known issue with the MySocialSecurity portal after application withdrawals. The system is designed to transition your account from "applicant status" back to "pre-application status," but this process isn't instantaneous. While some users see their accounts normalize within days, others (like yourself) experience longer delays. Technically speaking, what's happening is your withdrawal request is being processed through multiple internal SSA systems that don't always synchronize at the same pace. Your benefits aren't actually suspended - that's just a default message that appears during this transition period. If it's been more than 30 days since your withdrawal was acknowledged, I would recommend calling. However, at just 3 weeks, you're still within the normal processing window.
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Aisha Rahman
•Thank you for the detailed explanation! I'll give it another week or so before I start trying to call.
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Carmen Ortiz
the SAME EXACT THING happened to me!! It took FOREVER to get fixed and I couldn't see any of my info for almost 2 months!! The SSA is so disorganized its ridiculous!!!
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Andre Rousseau
•I wouldn't say they're disorganized - they're just working with extremely outdated technology systems that weren't designed for the current volume of online users. The SSA's core computing infrastructure dates back to the 1980s in many cases, and these legacy systems don't always communicate efficiently with the newer web interfaces.
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Zoe Papadakis
I had this problem too and waited for weeks thinking it would fix itself but it never did. I finally had to call, but it took me 5 days of trying before I could get through to anyone. When I finally spoke to someone, they fixed it on the spot - took them about 2 minutes to reset something in their system. So frustrating that I waited all that time when it was such a quick fix!
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Jamal Carter
•If you need to reach SSA by phone without the endless wait times, try using Claimyr (claimyr.com). They've got this system that basically holds your place in line and calls you when an agent is available. Saved me hours of frustration when I had a similar account issue last month. They have a video demo that shows how it works: https://youtu.be/Z-BRbJw3puU. Definitely worth checking out if you decide you need to call SSA to get this fixed faster.
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Aisha Rahman
Has anyone else noticed that the MySocialSecurity portal seems to have more glitches lately? Before this withdrawal issue, I swear the site was working much better a year ago.
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Ethan Brown
•YES!!!! its WAY worse now. i think they did some kind of update in january that broke everything.
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CosmicCrusader
Just wondering - why did you decide to withdraw your application? I'm thinking about applying soon but nervous about making the wrong decision.
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Aisha Rahman
•I realized I could get a significantly higher monthly benefit by waiting until my Full Retirement Age instead of taking it early. I did some calculations and for my situation, the extra 25% in monthly benefits would be worth the wait. Plus, I'm still working part-time and the earnings limit would have reduced my benefits anyway.
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Andre Rousseau
To clarify some of the conflicting information here: After an application withdrawal, account access issues can vary significantly in duration based on several factors: 1. Whether your withdrawal was processed before any payments were issued 2. How your local field office processed the withdrawal 3. Whether there were any special circumstances with your application In approximately 60% of cases, accounts return to normal viewing within 4-6 weeks. In about 25% of cases, it happens faster (within 1-2 weeks). For the remaining cases, it can take 8+ weeks or require manual intervention. If you need to see your statement urgently, calling is your best option. If it's not urgent, waiting 6 weeks from the withdrawal acknowledgment date is reasonable before making that call.
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Aisha Rahman
•Thank you for these statistics - that's really helpful! My withdrawal was before any payments started, so hopefully I'll be in that 60% group where it resolves in 4-6 weeks. I'll give it a bit more time.
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