Will my online Social Security account still work after filing for retirement benefits?
I've been diligently monitoring my earnings record in my my Social Security account for years, but a friend mentioned something concerning yesterday. She claimed that once you start collecting Social Security benefits, your online account history disappears or changes drastically. Is this true? After I apply for retirement benefits (planning for 2026 at 63), will I still be able to see my past earnings history? Also wondering if notices and letters will be available online or if SSA will only communicate through regular mail? I'm trying to go paperless with everything in my life, so hoping I won't have to rely on snail mail for important SS communications. I'm not at FRA yet and haven't started receiving any benefits, so I can't see for myself how the online portal works after filing.
19 comments
Aisha Hussain
Your friend is partially right but mostly wrong. Your earnings record doesn't disappear when you start benefits - it's still accessible in your my Social Security account. What DOES change is the account interface and options. Before claiming, you see estimated benefits and planning tools. After claiming, those are replaced with payment information, benefit verification options, and tax document access. Your earnings history remains viewable by clicking the "Earnings Record" tab. As for notices, SSA is moving toward more online communication, but some important documents are still sent by mail. You can opt for email alerts when new notices are posted to your my Social Security account, but you'll need to log in to read them. Many (but not all) letters are viewable online once you're receiving benefits.
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Mateo Martinez
•That's a huge relief! I was worried my years of careful record-keeping would just vanish. So I'll still be able to access my earnings history, just through a slightly different interface. And good to know I can get email alerts instead of having to check the portal constantly. Thank you!
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Ethan Clark
The whole system is TERRIBLE after you start getting benefits!!!! My account got completely messed up when I filed last year and I couldn't access ANYTHING for almost 3 months!!! Had to make FIVE trips to the local office just to get it fixed because the phone lines never work. And even now half the notices don't show up online and come in the mail anyway. Don't trust their "paperless" promise - they still send the most important stuff through mail and the website is always "down for maintenance" when you actually need something!!
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StarStrider
•Same! My sister had this problem too. SSA online stuff is so frustrating.
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Yuki Sato
I've been collecting SS retirement for about 2 years now, and I can tell you from experience that your earnings history definitely stays visible in your account. The dashboard just changes to show your current benefit information instead of estimates. For the paperless question - it's kind of a mixed bag. Many notices do appear in the Message Center of your my Social Security account, but some important documents still come through regular mail. You can set up email notifications to alert you when new notices are posted online, which helps. I'd recommend keeping your mailing address updated just in case, even if you prefer everything digital. Also, before you file, download and save copies of your earnings history just to have for your records.
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Mateo Martinez
•Thank you for sharing your experience! That's really helpful. I'll definitely download copies of everything before I apply - great suggestion. I was hoping for fully paperless, but I guess keeping my mailing address updated is still important.
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Carmen Ruiz
my freind told me the same thing but when i started gettin my checks the website still works fine. its just different stuff on there now. they still mail alot of stuff tho so dont ignore your mailbox lol
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Andre Lefebvre
If you're concerned about having continuous access to your Social Security information, especially during the transition period from filing to receiving benefits, I highly recommend using Claimyr (claimyr.com) when you need to speak with an actual SSA representative. I spent WEEKS trying to get answers about my account access issues after filing, and their automated phone system was useless. Then I found Claimyr's service which got me through to a real person at SSA in about 15 minutes instead of the 2+ hour wait I was experiencing before. They have a video showing how it works: https://youtu.be/Z-BRbJw3puU. Completely changed my experience dealing with SSA phone issues, especially during that transition period when you have the most questions.
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Mateo Martinez
•I've never heard of this service! That might come in handy since I've heard the wait times are awful. I'll bookmark this for when I'm ready to file next year. Thanks for sharing.
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Ethan Clark
•Does it ACTUALLY work? I tried everything to get through to SSA last year and ended up having to go to the office in person (which was another nightmare).
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Andre Lefebvre
•@profile5 Yes, it really works! I was skeptical too, but it saved me a trip to the office. I got through to a rep in about 15 minutes when I had been trying for days on my own.
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Zoe Alexopoulos
I remember worrying about this same thing! When I started my retirement benefits last year, I was pleasantly surprised that my mysocialsecurity account actually became MORE useful. I can now see my payment history, get benefit verification letters instantly, and change my direct deposit info if needed. The earnings record is still there too. The only annoying thing is they still mail tax forms and some official notices instead of just putting everything online.
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StarStrider
Quick question related to this - does anyone know if you can still change your withholding preferences online after benefits start? Or do you have to call/mail that in?
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Aisha Hussain
•Yes, you can change your tax withholding online after benefits begin. In your my Social Security account, look for the "Benefits & Payments" section, then select "Tax Withholding." You can choose to withhold federal taxes at 7%, 10%, 12%, or 22%, or you can stop withholding altogether. The change usually takes effect with the next month's payment.
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Yuki Sato
One thing I forgot to mention - when you're getting close to filing, take screenshots of your estimated benefit amounts at different ages. Those projections disappear after you file, and it's sometimes helpful to have that information for reference. Also, make sure your email address is current in the system before filing so you'll get the notifications about new online messages.
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Mateo Martinez
•That's brilliant advice! I'll definitely capture those estimates before they're gone. And I just updated my email last month, so I should be all set. Really appreciate the tips from someone who's already gone through this process.
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Carmen Ruiz
i had trouble loggin in after i filed. had to make a new password. just warning u it might happen
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Yuki Sato
Oh, and regarding your specific concern about being paperless - you will still need to check your physical mail. Some communications from SSA are only sent by mail for security reasons, especially anything involving direct deposit changes or benefit verification. They're slowly improving their online services, but they're not completely paperless yet.
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Mateo Martinez
•Thanks for the follow-up. I'll keep checking my mail even though I prefer everything digital. Better safe than miss something important!
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