Does Social Security phone line complete all calls in queue at closing time or cut off callers?

Thanks for that info! I guess I got lucky with my call this morning. The agent I spoke with was super helpful and didn't rush me at all.

Mondays r actually the worst day 2 call. Tuesdays and Wednesdays in the morning have always worked best 4 me. Ive been dealing with SSA for my SSDI for 5 years now.

You're right that it's frustrating, but there's a bit more nuance to how their phone system works. The SSA uses an automated call distribution system that's supposed to continue routing calls already in queue. However, if there's an unexpected volume spike or staffing shortage, they might have to implement queue management protocols that result in disconnections. If you're experiencing multiple disconnections, I'd recommend calling your local field office directly rather than the national number. Local offices often have better call completion rates near closing time.

That makes a lot of sense - thank you for explaining. Do you know if there are certain days or times that are best to call to avoid these high volume situations?

Tuesday through Thursday mornings, preferably right when they open at 8:00am local time, tend to have the shortest wait times. Avoid Mondays (highest volume day) and Friday afternoons (when people are trying to resolve issues before the weekend). Also, the first week of the month is always busier because that's when most benefits are paid out and people have questions.

i used it last month when i had to fix an issue with my back pay! worked great, got through in like 20 mins instead of waiting for hours. wish id known about it sooner honestly

Claimyr is legitimate and many people find it helpful. However, before using any third-party service, remember you can also: 1. Try scheduling an appointment online through my.ssa.gov instead of calling 2. Try your local office's direct number (often lower wait times) 3. Call during off-peak hours as mentioned above That said, if you've already tried these approaches without success, services like Claimyr can be a time-saving option.

Did she happen to mention anything about whether applying for benefits online is faster than doing it by phone? I need to apply for spousal benefits soon and I'm trying to figure out the best approach.

She actually did mention that! She said applying online is definitely faster for most benefits like retirement and spousal. The only exception is if you have a complicated situation (like foreign pensions or something unusual). Online applications go directly into their system without waiting for someone to manually enter the info from a phone interview.

That explains SO MUCH about why service has gotten worse! Thanks for sharing this insider info. I feel a little (but not much) better knowing there's a reason behind the madness.