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Zoe Alexopoulos

Where do I file for unemployment if I work remotely? Texas TWC or somewhere else?

My situation is a little unusual and I can't find a clear answer anywhere. Been fully remote for my job since I was hired two years ago - my employer is based in another state but I physically sit at my desk in my apartment in Austin every single day. Got laid off last month when they cut the whole remote workforce and now I'm trying to figure out where to file. My friends are telling me different things - one says I have to file wherever the company is headquartered, another says it depends on where I pay taxes, and a third said it doesn't matter where the company is as long as I live in Texas. I'm just confused and want to make sure I file in the right place so I don't mess up my claim from the start. Anyone dealt with this before?

Filing goes by where you physically worked, not where your employer's office sits. Since you were in Austin every day, Texas TWC is the right place to file. The company being headquartered somewhere else is irrelevant to this. Go to Unemployment Benefits Services at https://apps.twc.texas.gov/UBS/security/logon.do and start your application there.

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That's a relief honestly. I kept second-guessing myself because my W-2 has an out-of-state address on it.

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W-2 addresses trip a lot of people up but they don't determine where your unemployment goes. Physical work location is what matters.

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Yep this is correct. Texas TWC handles claims for people who work in Texas, end of story basically.

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Worth adding that you apply in UBS under 'Apply for Benefits' or you can call 800-939-6631 during business hours if you'd rather talk to someone. The online route is usually faster though. Apply as soon as possible since your claim starts from the Sunday of the week you apply - TWC cannot go back and cover any weeks before that date, so don't wait around.

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Already a few weeks out from my last day, unfortunately. Does that mean I just lose those weeks?

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Filing late means those earlier weeks are gone, yeah - TWC won't backdate a claim. Apply today if you haven't already so you don't lose any more time.

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This is one of those things that costs people real money because nobody tells them upfront. File the day you're laid off if you can.

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Claimyr worked well for me when I had a question specifically about my remote work situation and couldn't get through to TWC on my own. My employer was out of state too and I needed an agent to confirm which state I should file in before I did anything. Got connected to a live Texas TWC agent through claimyr.com - there's a video demo at https://youtu.be/V-IMvH88P1U showing how it works. The agent confirmed Texas TWC was correct since my home office in Texas was where I actually performed the work every day.

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My bigger anxiety is that I already filed with TWC but then someone in a Facebook group told me I might've filed wrong. Good to know there's a way to actually confirm with an agent.

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Had a similar question about my own setup - two employers, one in-state and one remote for a company out of Houston. Ended up using it as well to sort out the base period question.

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My cousin has been trying to reach TWC for two weeks, I'm going to send her claimyr.com.

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Your friend who said it depends on where you pay taxes was kinda close but not quite right. The physical location where you do the work is the determining factor for which state handles your unemployment claim. Texas income tax doesn't even exist so that angle doesn't really apply here, but even in states that do have it, taxes paid and unemployment filed aren't necessarily the same state.

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Makes sense when you put it that way. I was overthinking the tax piece.

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Remote workers really do get this wrong constantly. The 'where do I pay taxes' logic sounds reasonable but unemployment is strictly about where the work happens.

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One thing to watch for with remote work claims: your base period wages still need to meet Texas TWC's eligibility requirements. The base period is the first four of the last five completed calendar quarters before your claim starts. So for a claim filed now in late 2026, TWC looks at July 2025 through June 2026. You need wages in more than one of those quarters, and your total has to be at least 37 times whatever your weekly benefit amount works out to be.

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Both years I was with this employer fall in that window so I should be fine on that front.

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Weekly benefit amount is calculated from your highest single quarter in the base period divided by 25, capped at $619 for claims starting this October.

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Does the employer being out of state affect the base period calculation at all?

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Wages are wages as far as TWC is concerned - location of the employer's office doesn't change how they calculate your base period or benefit amount.

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MAKE SURE you register on WorkInTexas.com after you apply. TWC requires it and you have to complete a certain number of job search activities every week depending on what county you're in. Travis County (Austin) requires 5 activities per week. TWC mails you a letter with your specific number so check that when it arrives - that letter is your official requirement.

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Five per week sounds like a lot but I've been applying pretty aggressively anyway so hopefully that's manageable.

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Keep a log of everything - date, company, position, how you applied. TWC can ask to see it at any time and you want to have it ready.

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Does sending a LinkedIn message to a recruiter count as a work search activity?

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Check your work search guidelines from TWC on what counts - documenting a contact with an employer typically qualifies but verify against what your letter says rather than assuming.

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My layoff was similar - company headquartered in Colorado, me in San Antonio the whole time. Filed with Texas TWC without any issue. The only wrinkle I hit was that TWC mailed my former employer a notice and they had 14 days to respond. The employer's HR team was apparently confused about which state had jurisdiction so they almost missed the response window. Didn't affect my claim outcome but it did slow down the determination a bit.

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That's a little nerve-wracking. I'm guessing there's nothing I can do from my end to speed up the employer response?

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Not really, just wait. TWC takes about four weeks to send a determination after you apply. If your employer disputes anything you'll get a notice with details.

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Out-of-state employers responding to Texas TWC notices is genuinely hit or miss in my experience. Some are great about it, some have no idea how to handle it.

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okay dumb question but does 'remote' have to mean home office specifically? asking because i sometimes worked from coffee shops and once from a friend's place in New Mexico for like a week. does that mess anything up

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Occasional work from another location can get complicated - if you regularly worked from another state that state might have a claim on the wages from those periods. For one week here and there it's unlikely to matter, but if it was substantial TWC might look at it differently. Worth mentioning when you apply just to be safe.

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it was really only that one week, the rest was definitely texas. probably fine then

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Honestly just answer the application questions accurately and let TWC sort it out. Trying to anticipate every edge case yourself before filing usually just causes more confusion.

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Payment requests are separate from your application - don't wait for a decision before you start doing them. About one to two weeks after you apply TWC mails you instructions with your payment request date, then you request every two weeks after that. You do it in UBS or by calling Tele-Serv at 800-558-8321, Option 1. Each request asks about your work and earnings for each week. Miss a Sunday through Wednesday window and you can still file Thursday through Saturday of that same week.

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Okay this is confusing me - so I apply once and then separately do payment requests on a schedule? They're two different things?

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Exactly right - applying creates the claim, payment requests are how you actually collect money. Two completely separate steps. A lot of people apply and then sit there waiting to hear back without realizing they're supposed to be requesting payments the whole time.

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Spent three weeks not requesting payments after I applied because I thought I had to wait for approval first. Cost me real money. File those requests on schedule no matter what.

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Remote workers sometimes get tripped up on the severance question too. If your employer gave you any kind of severance package you have to report it when you apply and again on your payment requests when it asks about other income. TWC mails you a determination on how it affects your benefits - certain types of severance can pause your payments while you're receiving it.

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They gave me two weeks of pay as severance. So I should report that right away?

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Yes, disclose it when you apply and report it on your payment requests. Let TWC send you the determination on how it affects your specific situation rather than trying to guess yourself.

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Wages in lieu of notice are a separate thing too - if they paid you instead of having you work out a notice period that also stops benefits. TWC figures out which category your payout falls into.

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My neighbor went through this exact same remote worker filing question last year and panicked unnecessarily. She worked in Plano for a California company, filed with Texas TWC, got approved, done. The system handles out-of-state employers all the time.

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Okay that makes me feel better. I think I was catastrophizing.

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Remote work arrangements are genuinely common now. TWC sees this constantly.

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Something I didn't see mentioned - when you get your determination letter from TWC, read it carefully even if it says you're approved. The letter will tell you if there are any issues that still need to be resolved separately. You could get one determination that says you can receive benefits and a separate one on a different issue that says you can't - and if that second one says no, you don't get paid even if the first one was fine.

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Wait so I could get approved and denied at the same time? That sounds like a nightmare.

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TWC sends separate determinations for separate issues. Each one matters. If anything says 'cannot pay' on it you need to either fix that issue or appeal within 14 days of when it was mailed.

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Appeals go in writing - UBS has a 'Submit An Appeal' option, or you can go to a Workforce Solutions office in person. Phone and email don't work for appeals. Keep requesting payments the entire time an appeal is pending.

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What happens with the ID verification step for remote workers specifically? I heard some people are getting flagged for ID.me verification and it's causing delays.

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ID verification isn't specific to remote workers - TWC flags accounts based on its own criteria. If you get a notice, verify through ID.me online by clicking 'Allow and Continue' when it asks. Or you can do it in person at a participating post office but you only have 7 days from getting the USPS Enrollment Code for that route. ID.me online doesn't have a strict deadline but do it fast so it doesn't hold up your claim.

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Good to know. Mine seems fine so far but I wanted to ask just in case.

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Don't complete ID verification for any claim you didn't file yourself - if you get a notice for a claim you didn't initiate, that's fraud and you report it through TWC's fraud portal instead.

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quick correction on something from earlier in this thread - someone said you need to work in texas for the company to pay texas unemployment taxes on you. that's basically right but technically the employer pays the tax, nothing comes out of your paycheck. workers don't contribute to unemployment, only employers do.

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Correct - only employers pay Texas unemployment tax, specifically on the first $9,000 of each employee's wages per year. Nothing is withheld from your check for it. It's purely an employer cost.

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right thats what i was trying to say, glad someone confirmed it properly

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Don't forget unemployment benefits are taxable income at the federal level. TWC can withhold 10% for federal taxes if you request it - voluntary, not automatic. They mail a 1099-G in January showing what you received. Texas has no state income tax so you don't have to worry about state taxes on top of it.

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Hadn't even thought about taxes yet. I'll probably do the 10% withholding to avoid a surprise in April.

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Setting up withholding from the start is smart, easier than trying to come up with the money all at once.

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Maximum weekly benefit in Texas is $619 for claims filed starting October 2026. Your actual amount is your highest earning quarter in the base period divided by 25. Benefits can run for up to 26 weeks within your benefit year, though you might use them up before the year is over depending on your weekly amount and total base period wages.

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How do I know what my highest quarter actually was? Do I need to look up my own pay stubs?

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Pull your pay stubs or check your old paychecks from each quarter and add them up. The base period quarters for a late 2026 claim are July 2025 through June 2026, split into three-month chunks. TWC will also calculate it themselves when you apply - you'll see your weekly amount in UBS after the determination.

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Your total benefit amount is capped at either 26 times your weekly amount OR 27 percent of all your base period wages, whichever is smaller. So high earners sometimes hit the percentage cap before they hit 26 weeks.

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UBS and WorkInTexas.com use the SAME login credentials. Same user ID and same password. Every time you log in there's a one-time code sent as an extra step. A lot of people create duplicate accounts thinking they're separate systems and then wonder why their work search activities aren't showing up.

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Genuinely would have made that mistake. Thank you for mentioning it.

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made exactly that mistake lol, took me forever to figure out why my logins werent working

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Your ReliaCard from U.S. Bank shows up within 10 business days after your first payment goes through. You can switch to direct deposit instead if you'd rather have it hit your bank account. After the first payment everything else processes within about two business days of a completed payment request.

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How do I set up direct deposit instead of the card?

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In UBS you can update your payment method. Worth doing early so it's set before your first payment hits.

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ReliaCard works fine but I personally prefer direct deposit - one less card to keep track of.

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Waiting week is something nobody explains well. TWC holds your first payable week and doesn't release it until you've been paid two times your weekly benefit amount AND either go back to full-time work or use up all your benefits. If you go back to work first you have to actively request it in UBS under 'Request Your Waiting Week' or call Tele-Serv Option 2 then Option 4. It doesn't release automatically.

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So that first week just disappears into limbo until one of those two things happens?

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Not forever - it pays out eventually under either condition. Just not right away. First payment usually covers only one week even though you've probably completed more by then.

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Both conditions have to be met, not just one or the other - two payments received AND either return to full-time work or benefits exhausted. Someone who returns to work after one payment still needs to hit both.

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