TWC denied benefits showing only one employer - new to Texas & confused about appeal

Yes, you definitely need to appeal this determination! When you file an appeal, make sure to specifically state that you had another employer (Amazon) that wasn't included in your base period wages. Include any documentation you have from that job - paystubs, W-2, or employment verification. Since you moved from another state, TWC might not have all your wage information automatically. You'll need to file the appeal within the 14-day deadline (which is crucial), and then separately contact TWC to make sure they have your complete work history. Did you mention the Amazon job when you initially filed?

You need to file a Combined Wage Claim since you worked in Michigan before Texas. When you moved states, your wage credits didn't automatically transfer. Call TWC and specifically request a CWC (Combined Wage Claim) so they can pull your Michigan wages into your Texas claim. This is probably why only one employer is showing up. Do this ASAP while also filing your appeal as a backup. The appeal can be filed online through your TWC account under "Appeal a Decision" or by mail/fax using the form that came with your determination letter.

GOOD LUCK GETTING THROUGH TO ANYONE AT TWC!!! I spent TWO WEEKS trying to call them about missing wages on my claim. Either busy signal or 3+ hour wait times and then getting disconnected!!! The system is COMPLETELY BROKEN!!! Even if you get through they'll probably just tell you to file an appeal and wait ANOTHER month for a hearing. They don't care that people have bills to pay!!

I had a similar issue when I moved from California. The key is filing that Combined Wage Claim that someone mentioned - it's not automatic! For anyone struggling to reach TWC by phone, I recently discovered a service called Claimyr (claimyr.com) that got me through to a TWC agent in about 20 minutes instead of spending days trying. They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh. It was the only way I could get my wage issues fixed without waiting weeks for an appeal hearing. Just make sure you have all your documentation ready when you finally get through!

just a quick thought but have you checked your base period? twc uses a weird system where they look at wages from like 3-15 months ago not the most recent months. so if you just started that amazon job 6 months ago it might not even count for your current claim anyway

I had to deal with this exact situation last year! Definitely file an appeal AND call about the combined wage claim. The frustrating thing is that you have to talk to the right department. When you call (if you can get through), specifically ask for the "Interstate Claims" department. They're the ones who handle combined wage claims for people who worked in multiple states. Don't let them transfer you to regular claims processing because those agents often don't know how to handle multi-state claims properly.

Also, make sure you keep requesting payments every two weeks even while your appeal is pending! A lot of people don't realize you still need to do this. If your appeal is successful, they'll pay you retroactively for any weeks you properly requested payments for.

did u try going to the actual twc office? sometimes its better to talk to someone in person because they cant just hang up on u lol. bring all ur amazon pay stubs and id and everything with u just in case

Just to clarify for everyone: The Combined Wage Claim (CWC) is specifically for combining wages from multiple states. If your Amazon job was in Texas, you don't need a CWC - you just need to appeal and explain that TWC is missing one of your Texas employers. If the Amazon job was in Michigan before you moved, then yes, you need to request a CWC. Either way, filing the appeal within the deadline is crucial to protect your rights while you sort this out.