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TWC appeal hearing tomorrow - what to expect and who will be there?

I'm freaking out because I have my TWC appeal hearing scheduled for tomorrow morning. My former employer is saying I voluntarily quit but I was actually laid off due to a department restructuring. I filed for unemployment right away but got denied with a determination letter saying I left without good cause. I appealed within the 14-day window and finally got the hearing scheduled. I've never done one of these before and I'm super nervous! Who actually attends these hearings? Will it just be me and a judge or will my old boss be there too? It's basically just their word against mine at this point since my manager who laid me off has now left the company and HR is claiming I resigned. Does anyone have tips on how to present my case? Should I have documentation ready? Will they record the hearing? I'm worried I'll freeze up or say the wrong thing and lose my benefits completely.

I had my appeal hearing last month - here's what to expect: 1) It's a phone hearing with a Hearing Officer (like a judge) 2) Your former employer will likely be on the call (mine was) 3) Both sides get to present their case and the Officer will ask questions 4) You'll be sworn in under oath at the beginning 5) The whole thing is recorded Make sure you have ALL your documentation ready - emails about layoff, final paystub, anything that proves you didn't quit. Write down key dates and events so you don't get flustered. The Hearing Officer will give both sides time to speak without interruption. Stay calm and stick to facts. Don't get emotional or start arguing directly with your employer. Address all your responses to the Hearing Officer. Good luck!

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Diego Flores

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Thank you so much! That helps a lot. Did you win your appeal? I'm worried because HR already submitted a statement saying I resigned. Should I ask any coworkers who knew about the layoff to be on the call too?

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Sean Murphy

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make sure u have ur phone fully charged!! my hearing lasted almost 2hrs bc my old boss kept lying. they will ask u specific questions about ur last day and why u left. dont interrupt when the other side is talking or the judge will get annoyed

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Diego Flores

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2 hours?? Wow, I thought it would be like 30 minutes. I'll definitely make sure my phone is charged. Did they ask you for any specific proof during the hearing?

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StarStrider

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The most important thing is to be prepared with a clear timeline of events. I've been through this process twice (once with an ex-employer lying about my separation reason). Here's what to have ready: 1. Any written communication about your department restructuring 2. Names and contact info of anyone who can verify your account 3. Your final pay stub and separation paperwork 4. A simple written statement of what happened in chronological order 5. Dates of any relevant meetings or conversations The Hearing Officer will give specific instructions at the beginning. Follow them exactly. Answer questions directly and truthfully. If you don't know something, say "I don't recall" rather than guessing. You typically won't get a decision during the hearing. They'll mail the determination letter afterward, usually within 1-2 weeks. Be aware that your employer may bring multiple people to the hearing (HR, your former supervisor, etc.).

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Diego Flores

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This is super helpful, thank you! I do have some emails from my old manager discussing the restructuring. The problem is he left the company so I don't know if he'll be on the call, and HR is now saying something different. I'm going to write down everything that happened with dates like you suggested.

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Zara Malik

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I HATE the appeal system!!! My hearing was a complete disaster because I couldn't get through to anyone at TWC to prepare properly. I kept calling and calling and getting busy signals or disconnected. Then during my actual hearing the TWC officer seemed to favor my employer from the start and barely let me explain my side!!

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Luca Marino

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I had the same problem trying to reach TWC before my hearing. After 3 days of constant busy signals, I found a service called Claimyr that got me through to a TWC agent in about 20 minutes. They have a demo video that shows how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh. You might want to try it today to get some questions answered before your hearing tomorrow. I was able to talk to someone who explained exactly what documents I should have ready. Their website is claimyr.com - it really saved me the day before my hearing when I needed to clarify some questions.

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Nia Davis

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My appeal was over the same issue - employer said I quit, but I was actually laid off. I won my case by bringing these specific things: 1) A letter from a coworker confirming layoffs were happening (get this ASAP if you can) 2) I printed out LinkedIn posts showing my boss was hiring for new positions right after the "layoff" (to show it wasn't really about eliminating positions) 3) My work performance reviews showing I had no negative marks 4) Copy of the job listing that showed my exact position posted 2 weeks after they let me go The hearing officer was very fair and listened to both sides. Stay factual and don't interrupt. You'll do fine!

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Diego Flores

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That's really smart to bring the LinkedIn posts! I just checked and they actually ARE hiring for similar positions again after saying they were eliminating my department. I'm going to take screenshots of those postings right now. Thank you so much for the tip!

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Mateo Perez

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mine was soooo awkward cuz my old boss was on the line and kept trying to make me look bad. but the hearing person (judge??) was actually really nice and made sure i got to tell my side. just be honest and you'll be ok. oh and write down your employer's account number from your determination letter, they'll ask for it

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Sean Murphy

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yep they ALWAYS need that employer account # and ur SSN so have it ready. the judge person will ask u to spell ur name like 3x too lol

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StarStrider

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One more important thing: make sure you understand the specific reason TWC denied your initial claim. The hearing will focus primarily on addressing that specific issue, not relitigating your entire employment history. Since your denial was based on "leaving without good cause," focus your evidence on proving you did not voluntarily leave. The burden of proof is generally on the employer in these cases to show you quit voluntarily. If you have any written documentation showing the restructuring was real (emails, meeting notes, layoff paperwork), that will be extremely valuable. Also, if you filed for unemployment immediately after separation, that strongly suggests you didn't voluntarily quit. Keep in mind that TWC appeals have a fairly high success rate for claimants who are prepared. The hearing officers genuinely want to get to the truth.

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Diego Flores

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I just double-checked my determination letter and you're right, it specifically says "separation without good cause attributable to the employer" as the reason. I'll make sure to focus on proving I didn't choose to leave. I'm feeling a little more confident now after all this advice.

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Forgot to answer your question - yes, I did win my appeal! The key was staying calm even when my employer started making things up. The Hearing Officer could tell who was being truthful. As for having coworkers on the call - you'd need to arrange that in advance with TWC, and today might be too late for tomorrow's hearing. However, written statements from coworkers who knew about the restructuring would still be useful. You can mention during the hearing that you have these statements if needed. One last tip: start the call in a quiet room with good reception. Have a notepad ready to write down any questions or points you want to address later. And remember to address the Hearing Officer as "Sir" or "Ma'am" - little things like that make a good impression.

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Diego Flores

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Thank you for the follow-up! That's encouraging to hear you won your appeal. I'll try to get a written statement from a former coworker tonight just in case. And good tip about the quiet room - I was planning to do the call from my car but I'll find somewhere quieter.

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Sean Murphy

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the hearing notice should tell u exactly what time to call and what number. DON'T BE LATE or they might do the hearing without u. and make sure ur phone is gonna work cuz if they cant reach u its automatic lose

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Diego Flores

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Yes, the notice says to be ready 15 minutes before the scheduled time. I'll definitely be early!

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Nia Davis

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After your hearing (hopefully you win!), be aware that your employer can appeal the decision if they're determined enough. Mine did, and we had to go through another hearing. Also, your benefits won't start flowing immediately - it usually takes 1-2 payment request cycles after a successful appeal for the payments to start coming through. Just be prepared for that financially if possible. One more tip: your former employer probably has done this before and knows the process. Don't let that intimidate you. The Hearing Officers are used to individual claimants being nervous and will make sure you get a fair hearing.

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Zara Malik

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EXACTLY!! Companies do this all the time and know all the tricks. They have HR people trained just for fighting unemployment claims. Its so unfair how the system is stacked against regular workers!!!!

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