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Rajiv Kumar

PA UC denied because home healthcare agency claims I'm still employable - but my client passed away!

I'm completely lost on how to handle my UC claim situation. I worked at a retail store for 13 years (part-time) while also working through a home healthcare agency caring for my mother-in-law who had terminal cancer. After she passed away in April 2025, I continued working at my retail job until June when they cut my hours completely in a downsizing. I filed for UC since I was laid off from my main job. My retail employer approved the claim, but now the home healthcare agency is fighting it! They're claiming I'm still employable through them even though I haven't had ANY contact with them since April when my mother-in-law passed away. Suddenly right after I filed for UC, they're emailing me about random clients I could work for? I specifically took that job ONLY to care for my family member. I'm not trained or comfortable taking care of strangers in their homes! Now my UC benefits are denied and I can't get any income from my 13 years at retail because this healthcare place is saying I wasn't laid off. How do I fight this? Has anyone dealt with something similar?

You need to appeal this decision right away. PA UC gives you 15 days from the determination date to file an appeal. Make it clear in your appeal that: 1) The healthcare position was specifically to care for your family member who passed away, 2) You had no contact from the agency offering work between April-June, 3) Your primary job was the retail position where you were laid off, and 4) The healthcare role required specific skills for your family member that don't translate to general healthcare work. The fact they suddenly contacted you after your UC claim is suspicious and potentially retaliatory.

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Rajiv Kumar

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Thank you! I didn't realize I only had 15 days to appeal. Do I need any specific documentation for this appeal? I still have the original hiring paperwork that specifically mentions I was hired to care for my mother-in-law only.

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Liam O'Reilly

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same thing hapened to me last yr!! i was working 2 jobs and got laid off from the main 1 but my weekend job said i could work more hours there if i wanted (but it was like 8hrs a week lol) and they denied my claim!!! fought it for MONTHS. so stupid

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Chloe Delgado

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did u win ur appeal? PA UC seems to always side with employers it's frustrating

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Liam O'Reilly

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ya but took foreverrrr. had to actually talk to a judge and everything

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Ava Harris

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This is actually a complex UC situation that falls under "partial employment" rules. Here's what you need to know: 1. PA considers you eligible for benefits if you lose your primary source of income through no fault of your own, even if you have potential secondary employment. 2. The healthcare agency needs to prove they offered you "suitable work" that you refused without good cause. A complete change in job duties (from family caregiver to stranger care) could constitute good cause. 3. You should immediately gather: emails showing when they contacted you after filing, your original hiring paperwork specifying care for your mother-in-law, and documentation about your mother-in-law's passing. 4. In your appeal, emphasize that the healthcare position ended naturally when your care recipient passed away, and that no reasonable work offers were made until after you filed for UC. 5. Make sure to file your appeal using the PA UC portal or by mail within the 15-day window.

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Rajiv Kumar

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This is really helpful! So they're trying to classify this as me "refusing suitable work" when in reality the job I was hired for literally doesn't exist anymore since my mother-in-law passed away. I'll gather all those documents right away.

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Jacob Lee

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Been there, done that with PA UC. The system is BROKEN. They make it nearly IMPOSSIBLE to actually get benefits when you need them! I fought for 8 weeks to get my claim approved after a similar situation. If you need to talk to an actual person at UC (which you probably do), good luck getting through on the phone lines. I finally used a service called Claimyr (claimyr.com) that got me through to an agent in about 20 minutes instead of spending days redialing. They have a video showing how it works: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 Once I got through to an actual human, they helped me sort out my situation. The appeal process is frustrating but winnable if you have the documentation.

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Rajiv Kumar

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Thank you! I've been calling for days with no luck. I'll check out that service because I really need to talk to someone who can help me understand how to properly file this appeal.

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is that service legit? seems sketch to pay just to talk to unemployment

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Jacob Lee

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It worked for me. After calling for DAYS and getting nowhere, I was desperate. The way I see it, not getting my benefits was costing me way more than getting through to fix my claim.

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Chloe Delgado

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Omg this makes me so mad!!! These healthcare agencies do this all the time! They keep people on their "on-call" lists for YEARS even when they never actually offer you work, then contest unemployment claims. My cousin went through the exact same thing! I think it's because they have to pay higher UC tax rates if too many former employees collect benefits. FIGHT THIS!!!

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Rajiv Kumar

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That makes so much sense. They literally never contacted me after she passed, then suddenly I'm getting emails about clients the day after my UC claim was processed. Feels like they're just trying to avoid paying into the system.

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Wait i'm confused... if they're offering you work now why don't you just take it? That seems easier than fighting for unemployment right? Maybe I'm missing something?

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Rajiv Kumar

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I was specifically hired to care for my mother-in-law because I was family. I have zero training in general healthcare or caregiving. I'm not comfortable or qualified to go into strangers' homes to provide medical care. Plus, they're only offering random shifts with no guarantee of hours, while I had stable part-time work at my retail job for 13 years until they laid me off.

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Ohhhh that makes sense, sorry! Yeah that's definitely not the same job then!

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Ava Harris

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A few more important points for your appeal: 1. PA UC regulations define "suitable work" based on several factors including your skills, experience, and normal occupation. If you were hired specifically as a family caregiver with no healthcare training, offering general healthcare work may not qualify as "suitable." 2. If the healthcare agency never formally terminated you but also never offered you suitable replacement work after your mother-in-law passed, there's a strong argument that the position naturally ended (equivalent to a layoff). 3. Document the timeline precisely - when your mother-in-law passed, last day you were paid by the agency, when retail job laid you off, when you filed UC, and when healthcare agency suddenly contacted you with new clients. 4. Request a referee hearing where you can present your evidence verbally if your written appeal is denied. 5. Be prepared to explain why the new offered work doesn't match your qualifications, experience, or the original job you were hired to do.

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Rajiv Kumar

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This is incredibly helpful. I didn't even think about the "suitable work" angle, but you're right - the job they're offering now is completely different from what I was hired to do. I'll document everything carefully with dates. Thank you!

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One more suggestion - when you file your appeal, ask for a telephone hearing rather than an in-person one. It's easier to manage, and you can have all your documents spread out in front of you during the call. Also, Pennsylvania is an "at-will" employment state, which generally means an employer can't force you to accept a dramatically different job from what you were hired to do. Make sure to emphasize that you were hired SPECIFICALLY as a family caregiver, not as a general healthcare worker.

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Rajiv Kumar

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Good idea about the phone hearing. Do you know how long the appeal process usually takes? I'm really worried about bills piling up while this gets sorted out.

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Currently appeals are taking about 3-5 weeks to be scheduled in PA, sometimes longer. Continue filing your weekly certifications during this time! If you win the appeal, you'll get backpay for all those weeks. Also, explain your financial hardship when you file the appeal - sometimes they can expedite cases with severe financial need.

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my brother works for a home health agency and he says they do this ALL THE TIME because it saves them money on their unemployment insurance rates. they keep everyone on the books as "active" even when they have no work for them. total scam. definitely appeal and mention that you suspect this is why they're suddenly contacting you after months of silence.

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Rajiv Kumar

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That's exactly what I suspect is happening. They never formally terminated me, but they also never offered me ANY work after my mother-in-law passed. Until I filed for unemployment, that is.

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Philip Cowan

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I'm so sorry you're dealing with this - it's incredibly frustrating when agencies pull this kind of stuff. I had a similar experience with a different type of caregiving situation. One thing that really helped me was getting a statement from someone who knew about the specific nature of your employment arrangement. Do you have any documentation from when your mother-in-law was receiving care that shows you were hired specifically as her family caregiver? Medical records, care plans, or even correspondence that mentions your relationship to the patient can be powerful evidence that this wasn't a general healthcare position. Also, if you can get any written confirmation of her passing date from hospice, hospital, or funeral home, that creates a clear endpoint for when your specific job duties ended. The fact that they waited until after your UC claim to suddenly offer work is really telling - make sure to screenshot and save every email they've sent you since filing. You've got a strong case here!

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Thank you so much Philip! I do have some of those documents - the original care plan from her oncologist that specifically names me as her primary caregiver, and I have the death certificate. I never thought about getting documentation from hospice but that's a great idea since they have records of me being listed as the family caregiver. I've been screenshotting all the emails from the agency since they started contacting me. It's just so obvious that the timing is suspicious - months of silence, then suddenly they're blowing up my inbox the day after I file for UC. Really appreciate the advice!

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