Can't see why employer disputed my PA UC claim - how to find out disputed 'rule violation' details?
I just received notice that my employer is disputing my unemployment claim with PA UC and there's some kind of 'rule violation' flag on my account. The problem is I have absolutely NO idea what they're claiming I did wrong! My employer never mentioned anything about misconduct when they let me go. They just said business was slow and they had to reduce staff. When I log into my UC portal, I can only see that there's a dispute, but no details about what they're actually claiming. Do unemployment reps send separate documentation explaining what the employer is alleging? Is there a specific section in the portal where these details would appear that I'm missing? I have a referee hearing scheduled in 3 weeks and I'm panicking about how to prepare when I don't even know what I'm defending against. Has anyone dealt with this before? How did you find out what your employer was claiming?
19 comments


Lauren Zeb
You should have received a Notice of Determination letter from PA UC that explains the reason for the dispute. It will list the specific section of the law they're applying and usually includes some brief details about what your employer claimed. Check your mail carefully - it might look like regular correspondence. You can also call the UC service center to ask for specific details, though getting through can be tough. If your hearing is scheduled, you should have also received a hearing notice packet which includes all documents the referee will review, including your employer's statements. These are very important documents for preparing your case.
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Ryan Andre
•Thanks for responding! I received the hearing notice but it just has the date/time and instructions about the hearing process. I've been checking my mail obsessively and haven't seen anything that explains what they're claiming. Maybe it got lost? Is there any way to access these documents online through my portal?
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Daniel Washington
This EXACT thing happened to me!!! My boss laid me off then turned around and told unemployment I was fired for being late!! I had NO IDEA until the actual hearing when the ref started asking me about attendance issues. It was totally blindsiding me and I wasnt prepared at all. Make sure u call unemployment BEFORE your hearing to find out what theyre saying!!!!
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Ryan Andre
•Oh no, that's what I'm afraid of! Did you end up winning your case even though you were caught off guard?
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Daniel Washington
No i lost bc i wasnt ready with my evidence. I shoulda had my time cards ready but i didnt know thats what they were gona say! Make sure u find out ASAP what there saying about u
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Aurora Lacasse
•This is incorrect advice. The hearing notice packet should include ALL evidence that will be presented at the hearing, including the employer's statements. If you didn't receive this packet, you need to contact the Unemployment Compensation Board of Review immediately at 717-787-5122. They are required by law to provide you with all evidence before the hearing.
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Anthony Young
I went through this last month. You HAVE to call the UC service center to find out what's going on. They have all the notes in their system about what your employer is claiming. I spent 3 days trying to get through on the phone with no luck - constant busy signals and disconnects. I was getting desperate because my hearing was coming up fast. I finally used a service called Claimyr (claimyr.com) that got me through to a PA UC rep in about 30 minutes. They have a video demo showing how it works: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2. Once I got through, the rep was able to tell me exactly what my employer claimed and emailed me copies of all the documents for my hearing. Seriously worth it because I would've been completely unprepared otherwise. My employer was claiming I voluntarily quit when I was actually laid off.
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Charlotte White
•did it work? like did u end up winning your case after finding out what they were saying?
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Anthony Young
•Yes, I won my case! Being prepared made all the difference. I was able to gather evidence showing I was laid off (email from my manager, final paycheck stub showing severance). If I hadn't known what they were claiming ahead of time, I wouldn't have had the right documents ready.
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Aurora Lacasse
This is important: Pennsylvania UC regulations require that you receive ALL documentation related to your case before your hearing. If you haven't received your employer's statements, you should: 1. Call the PA UC Referee Office directly at the number on your hearing notice (not the regular UC number) 2. Explain that you haven't received the complete hearing packet with your employer's statements 3. Request that they email or mail you all documents immediately 4. Consider requesting a continuance (postponement) if you don't receive the documents with enough time to prepare Rule violations typically fall under Section 402(e) of the PA UC Law which covers willful misconduct. Common allegations include attendance issues, policy violations, insubordination, or performance problems. Without knowing exactly what they're claiming, it's impossible to properly prepare. Don't wait - call the Referee Office tomorrow morning.
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Ryan Andre
•Thank you for this detailed information! I didn't realize I should be calling the Referee Office directly instead of the main UC number. I'll try reaching them first thing tomorrow morning. If I can't get this resolved quickly, I think requesting a continuance makes sense - I definitely don't want to go into this hearing unprepared.
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Admin_Masters
i had a similar situation happen to me. my company said i was fired for breaking policy but wouldnt tell me what policy!!! so frustrating. i eventually found out they were saying i was on my phone too much but i use my phone FOR WORK to scan inventory!!! make sure u explain that at ur hearing. the system is so broken and everything is designed to deny benefits. good luck
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Ryan Andre
•That's so frustrating! Did you end up getting your benefits? I'm worried they might make up something I can't disprove.
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Admin_Masters
•yes i got approved after the hearing. the referee actually told my employer they needed actual evidence not just accusations. bring any positive performance reviews if u have them
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Matthew Sanchez
Check your dashboard under "Determinations & Issue Status" - sometimes the info is there but hard to find. Also check your email spam folder for anything from UC. Sometimes they send important stuff that gets filtered.
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Ryan Andre
•I've checked that section multiple times and all it shows is "Employer Protest - Under Review" with no details. Good suggestion about the spam folder though - I'll check that right now!
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Lauren Zeb
Based on what everyone has shared, it seems like your best options are: 1. Contact the Referee Office directly using the number on your hearing notice 2. If you can't get through, try calling the UC Service Center (though this can be difficult) 3. Check if any documents may have been mailed separately or sent to an old address 4. Request the documents be re-sent via email if possible 5. If you still can't get the information with enough time to prepare, request a continuance at least 3 business days before your hearing Remember to document all your attempts to get this information. This creates a record showing you've been trying to participate in the process in good faith, which can help your case if you need to appeal later.
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Ryan Andre
•Thank you so much for summarizing everything. I'll start working through this list tomorrow morning. I really appreciate everyone's help - this has been such a stressful situation!
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StarSailor
I'm dealing with something similar right now! My employer is disputing my claim and I only found out the details by accident when I called about a different issue. The rep mentioned they were claiming I was terminated for "excessive absences" which was news to me since I was told it was a layoff due to budget cuts. One thing that helped me was keeping detailed records of everything - I screenshot my portal daily now and save any emails or letters I get. Also, if you do get through to someone on the phone, ask them to email you a summary of what was discussed. Some reps will do this if you explain you're preparing for a hearing. The whole system seems designed to keep you in the dark until the last minute. It's really unfair that we have to fight so hard just to get basic information about our own cases.
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