Can PA UC deny benefits for being fired due to Amazon attendance policy violations?
I've been working at the Amazon fulfillment center in Hazleton for about 9 months until last week when they terminated me for attendance issues. I had 6 tardies and 3 absences over 6 months (two were for my kid being sick, one was car trouble). I know they have their point system, but I always called in and followed procedure. My question is - will PA unemployment automatically disqualify me since I was technically fired for attendance? Has anyone successfully gotten benefits after being terminated from Amazon specifically for attendance? I'm really stressed because I have rent due in 3 weeks and I'm a single parent. The HR person said something about 'willful misconduct' when they let me go, which has me worried.
27 comments


Aisha Rahman
OMG im in almost the EXACT same boat!! got fired from Amazon Carlisle last month for 'attendance issues' even tho half my tardies were because their stupid parking lot is a nightmare!!! I filed right away and got denied for 'willful misconduct' so I filed an appeal. still waiting to hear back and its been 3 weeks. They told me the appeal hearing would be over the phone. im so stressed I cant sleep
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QuantumQueen
•Ugh that's what I was afraid of. Did they tell you how long the appeal process usually takes? And did you need any documentation for the appeal? I'm trying to figure out if I should get statements from my kid's doctor for the days I missed because he was sick.
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Ethan Wilson
Generally, PA unemployment considers attendance issues as willful misconduct UNLESS you can prove the absences/tardiness were for good cause beyond your control. Since you mentioned your child was sick for some absences, you should gather medical documentation. For the car trouble incident, any repair receipts or towing service documentation would help. The key factors PA UC looks at are: 1. Whether you violated a known company policy (Amazon's attendance policy) 2. Whether you had good cause for the violations 3. Whether you followed proper call-off procedures File your claim immediately and thoroughly explain each absence/tardy with documentation when possible. If denied, definitely appeal - many Amazon cases get overturned on appeal because the burden of proof is on the employer.
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Yuki Sato
•this is good advice! my brother went thru this with Amazon too. he got denied at first but won on appeal because Amazon didnt show up to the hearing lol
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QuantumQueen
•Thank you for the detailed explanation! I'll start gathering documentation for each incident. I'm wondering if it helps that I got good performance reviews otherwise and had no write-ups except for attendance? Should I mention that in my claim?
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Carmen Flores
I worked at Amazon for 2 years and saw this ALL THE TIME. The attendance policy is brutal! Just a tip - when you file your claim, be very specific about each absence and tardy. Don't just say "kid was sick" - explain exactly what happened, what time you called, who you spoke to. The system is designed to just automatically deny you the first time. Almost EVERYONE has to appeal. It's frustrating but part of their system.
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Aisha Rahman
•So true!!! I feel like Amazon just fights EVERY claim hoping people will give up. My friend said they do it on purpose because a lot of people don't bother with the appeal after getting denied
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Andre Dubois
I had success getting benefits after being fired from Amazon in Lewisberry for attendance. Here's what worked for me: 1. I couldn't get through to anyone at PA UC for weeks - constant busy signals and disconnections when trying to explain my situation 2. I used Claimyr (claimyr.com) to get through to an actual person at unemployment. They have a video showing how it works: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 3. Once I got through to someone, I explained that my absences were for legitimate medical reasons (had documentation) and that I followed Amazon's call-off procedure every time 4. I still had to appeal the initial denial, but having spoken to someone who added notes to my file seemed to help my case The key was getting to actually talk to a real person who could understand my situation rather than just having my claim automatically processed.
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QuantumQueen
•Thank you for sharing your experience! I've been trying to call for 2 days and keep getting busy signals. I'll check out that link - at this point I just need to talk to a real person who can understand my situation.
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CyberSamurai
Here's the legal standard PA uses for attendance-based misconduct: If attendance issues are the reason for termination, UC will look at whether your absences/tardiness constituted "willful misconduct" under Section 402(e) of the PA UC Law. The employer has the burden of proving: 1. The existence of an attendance policy 2. That you were aware of this policy 3. That you violated this policy without good cause "Good cause" means circumstances beyond your control (illness, family emergency, transportation breakdown with evidence of attempts to find alternative transportation). Document everything. Success rates on appeal for attendance issues are actually quite high when claimants have documentation and legitimate reasons for absences.
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QuantumQueen
•This is incredibly helpful information! I definitely knew about the policy (they review it during orientation and it's in the employee handbook). I think my best argument is the "good cause" part since most of my issues were for legitimate reasons. I'm going to gather documentation for each incident.
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Zoe Alexopoulos
u should apply anyway, worst they can say is no. my cousin got fired from amazon for something similar but he got approved. i think it depends who reviews ur case tbh
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Yuki Sato
Def file!! Amazon denies everyone! I got fired from there last xmas season for attendance and got benefits after i appealed. the whole system is messed up. took like 6 weeks to get first payment tho so apply asap!!!
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QuantumQueen
•6 weeks? Ugh that's so long. Did you have any income during that waiting period? I'm trying to figure out if I should take any job I can get immediately or hold out for something in my field.
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Carmen Flores
Just an update on my situation - I had my appeal hearing last week and WON! Amazon sent some junior HR person who couldn't answer specific questions about my case. The referee focused on whether I had "good cause" for my absences and whether I followed proper call-off procedures. Since I had documentation for my medical appointments and had called the ERC each time, I was approved for benefits. Don't give up!
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Aisha Rahman
•CONGRATS!!!! This gives me hope!! My hearing is next tuesday and im so nervous. Did u have a lawyer or anything?
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Carmen Flores
•No lawyer! Just had my documentation organized and spoke clearly about each incident. The referee was actually really nice and mostly wanted to know if I followed protocol for calling off and if my reasons were legitimate. Write down dates and details before your hearing so you don't get flustered!
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Aisha Rahman
Btw i heard amazon fighting UC claims extra hard right now cause theyre laying off so many people. my friend works in HR there and said theyre contesting everything.
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Ethan Wilson
Important tip: When you file, make sure you're using PA's CURRENT weekly work search requirements. You must complete and document AT LEAST ONE work search activity per week (applying to jobs, attending job fairs, creating profiles on employment websites, etc). Many people lose benefits because they don't realize this is required EVERY WEEK, even while waiting for an appeal decision.
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QuantumQueen
•Thanks for this reminder! I've been applying to jobs already but didn't know I needed to document it for UC. Is there a specific form or way they want us to track this?
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Omar Zaki
•You have to keep your own records - there's no specific PA form but you need to track: date, employer/job title, method of contact (online application, in-person, etc), and result. Some people use a simple spreadsheet or notebook. During your biweekly certification you'll need to report that you completed your work search activities. They can audit you anytime and ask for proof, so definitely keep detailed records!
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Oliver Schulz
I went through something similar last year at Amazon in Allentown - fired for attendance after 8 months. What really helped my case was organizing everything chronologically with specific times and dates. I made a simple chart showing each absence/tardy, the reason, what time I called the ERC, and any documentation I had. When I got to the appeal hearing, the referee was impressed that I had everything laid out clearly. Also, don't let them intimidate you about the "willful misconduct" language - that's just standard HR speak. If you had legitimate reasons and followed their call-off procedures, you have a strong case. File your claim TODAY though, because there's a waiting period even if you win. Good luck!
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Mateo Rodriguez
•This is exactly what I needed to hear! I'm going to create that chronological chart you mentioned - that's such a smart way to organize everything. I have all the dates and times when I called the ERC saved in my phone, plus I kept screenshots of the confirmation numbers they gave me. Did you include those confirmation numbers in your documentation? Also filing my claim today - you're absolutely right about not waiting. Thank you so much for the encouragement!
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Kaitlyn Otto
I'm in a very similar situation - just got terminated from Amazon last week for attendance issues and I'm terrified about getting denied for UC benefits. Reading through everyone's experiences here is both scary and encouraging at the same time. It sounds like the key things are: 1) File immediately even if you think you'll get denied, 2) Document EVERYTHING with dates and times, 3) Don't give up after the initial denial - appeal!, and 4) Focus on proving you had "good cause" for absences and followed proper procedures. I'm definitely going to start putting together that chronological chart someone mentioned with all my call-off details. Has anyone had success when some of their absences were just regular sick days (not family emergencies)? I had a few days where I was genuinely too sick to work but didn't go to the doctor since it was just a bad cold/flu. Worried that won't count as "good cause" without medical documentation. Also, for those who won their appeals - how long did it take from filing the appeal to actually getting your hearing scheduled? Trying to plan financially here since I'm a single parent too and really stressed about making ends meet.
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Samantha Hall
•Hey Kaitlyn! I just went through this exact same process and can hopefully ease some of your worries. For regular sick days without doctor visits - those can still count as "good cause" if you were genuinely unable to work and followed proper call-off procedures. The key is being able to explain clearly what was wrong and why you couldn't work that day. I had a couple flu days without doctor visits and they accepted those during my appeal hearing. As for timeline - my appeal hearing was scheduled about 4-5 weeks after I filed the appeal, but I've heard it can vary. The waiting is definitely stressful, especially with kids to support. In the meantime, definitely keep applying for jobs and document everything for the work search requirement. Also look into local food banks and assistance programs if you need help bridging the gap - there's no shame in using resources while you're fighting for benefits you're entitled to. You've got this! The fact that you're being so thorough with documentation already puts you ahead of the game. Don't let Amazon's intimidation tactics discourage you from filing!
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Clarissa Flair
I'm going through something very similar right now - got terminated from Amazon a few days ago for attendance issues and I'm honestly panicking about the whole UC process. Reading through everyone's experiences here has been incredibly helpful though, especially seeing that people are actually winning these appeals! I had 5 tardies and 2 absences over about 4 months. One absence was when my car broke down on the highway (I have the towing receipt), and the other was when I had food poisoning. The tardies were mostly traffic-related but a couple were my fault - I overslept twice. I always called the ERC though and got confirmation numbers. My biggest worry is that HR mentioned "willful misconduct" when they fired me too, and I keep seeing that phrase in the denial letters people are talking about. But it sounds like that's just their standard language and doesn't necessarily mean you can't win on appeal? I'm definitely going to file today and start putting together that documentation chart everyone's mentioning. For anyone who's been through this - is it worth trying to get a statement from the towing company about my car breakdown, or is the receipt enough proof? Just want to make sure I have everything I need for when this inevitably gets denied the first time. Thanks to everyone sharing their experiences - it's making this whole situation feel a little less hopeless!
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Keisha Williams
•Hey Clarissa! I'm new to this community but going through almost the exact same situation right now - just got fired from Amazon for attendance issues too and I'm scared about the UC process. Your situation actually sounds really similar to mine (car trouble, sick days, some tardies that were my fault but I always called in). From reading through all these responses, it definitely seems like "willful misconduct" is just their standard scary language they use on everyone! And the towing receipt should be perfect proof for your car breakdown - that's exactly the kind of documentation people are saying helped them win their appeals. I wouldn't think you need an extra statement from the towing company since the receipt shows the date, time, and that you had a legitimate emergency. The fact that you always called the ERC and have confirmation numbers puts you in a really good position. It sounds like following proper procedures is a huge part of what the referees look at during appeals. I'm filing my claim today too after reading all this advice. We've got this! Thanks for sharing your situation - it helps to know I'm not alone in this mess!
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